I would like to bring a situation to your attention regarding my recent experience at the Hobby Lobby location in Columbia, SC on September 2, 2023. While shopping with my husband, we came across clearance items with a sign displaying 90% off. Naturally, we picked up a few clearance items along with some others. At the checkout counter, I noticed that the clearance items were being keyed in at the price of the red tag, which was not the correct discounted price. I immediately informed the cashier about the mistake, stating that it should be 90% off the original price. She consulted another cashier who confirmed my statement, but she still seemed convinced that the red tag price was the right one. She went to speak to the manager, Ryan, seeking clarification. I decided to approach Ryan myself and asked how the red tag price constituted a 90% discount. He glanced at the item I was holding, which had an original price of $11.99 and a red tag price of $5.49, and insisted that it was indeed 90% off. Perplexed, I questioned his reasoning, and the conversation reached a dead end. To settle the matter, I took out my phone and performed the calculations, revealing that the actual discounted price was $1.19. Ryan reluctantly accepted this but clarified that the floral items were only discounted by 75%. I reiterated my understanding that all clearance items should be discounted off the original price, to which he confirmed. Assuming the issue was resolved, I proceeded to check out. After explaining the situation to my husband in the car, he also grasped the discrepancy and suggested we go back and look for more clearance items. Although he opted to wait in the car, confident that the cashier remembered our previous discussion, I headed back inside the store. While perusing the clearance section once again, I found more items to purchase. When I returned to the checkout counter, the same ordeal unfolded. Now, three cashiers were arguing with me about the pricing, insisting that the items were not 90% off. Frustrated, they called Ryan up front for further clarification. He arrived and reiterated that the tie-dye items from crafts were discounted by 75%. Feeling defeated, I agreed to purchase them, but the customer behind me expressed her disagreement, pointing out that the sign clearly stated 90% off. I decided not to engage in further debate with the store staff. Leaving the store, I felt as if I was being treated as though I was attempting to deceive or cheat the store. The whole ordeal was embarrassing, with everyone watching and listening to our conversation, whilst all I was merely seeking was the correct price. It seemed that no one within the store really knew the accurate pricing. It raises concerns about how many times in the past I may have purchased clearance items advertised as 90% off, only to be charged the original clearance price at a mere 50% off. Additionally, there was a lack of signage throughout the store indicating which clearance items were only discounted by 75% or which departments qualified for the 90% off discount. In these difficult times, every penny counts. If you are advertising clearance prices, it is essential to ensure that your employees charge customers correctly. The practices at this particular location can be seen as a bait-and-switch tactic, misleading customers with incorrect pricing. Despite this disappointing experience, I will continue to shop at Hobby Lobby, but I will always be vigilant to ensure that I am being charged correctly. Even if it means holding up the line, I believe it is crucial for customers to receive the fairness they deserve. Thank you Angela Brakefield read more