Great store. A girl named Teresa or Severance was very helpful!! She's went above and beyond. Plus…read morewas really positive the whole time!! Jimmy

If you can't find something to purchase at Ollie's, then it's your loss. I've been to several and…read moreenjoy the selection and value. A few stores have been more haphazard in layout and eye appeal, but for the most part, it's manageable. Ollie's is a true bargain shopping experience.

Last Friday (May 8th, 2026), I went there to shop as usual, and found the complete store in total…read moredisarray as if it had been ransacked, with most of the items and clothes that should have been on shelves on the floor everywhere. This is completely unacceptable for Our Town of Derby ... Absolute Zero Exceptions.

Makes me sad to write this review. I used to enjoy shopping here and finding good deals. I've never…read morehad to take anything back to Ross before today. I purchased a pair of pants for me son there this weekend and it's the same brand and size I've always purchased with no issues. Well the ones I got this weekend must have been defective because when I washed then they fell apart. I went ahead and dried them knowing I wanted to either return or exchange them. The store manager whom I spoke with told me they wouldn't accept them because I already washed the pants and that my washer could have caused the damage. I have a very high end front loader and can say with certainty that it wasn't my washer. I laughed because I thought he was joking. He was not and argued with me for a few moments before finally accepting them for a return. At this point I was frustrated and did not want to exchange them. I can't believe he even took the time to want to dispute the issue. It was clear the pants were defective and had come apart at the seams. I gave two instead of just one star because this was my first issues over ever had and he did wind up giving my money back. Then before I left he admitted he would have been upset too. If that was the case then why even waste my time? I would recommend going to the local department store where they have hassle free returns.

I had a Frigidaire refrigerator that broke under warranty, and which, after some hassle, Frigidaire…read moreagreed to replace. During the replacement process, Janice Madrigal in Receiving intervened on my behalf several times. Her efforts were key in keeping Frigidaire on task. Her communication was very good, and her efforts were much appreciated. Good representation of the Lowes brand.

I spent over an hour in the Derby Lowes on Patriot Blvd, Saturday from 5:45 pm to 6:45 pm, looking…read morefor a water heater dip tube or someone who could help me.  I saw two employees on the floor helping two other people the moment I gave up.  When I passed the service desk, there was another employee there chatting with one employee working on a computer.  Your online customer service is the worst and so is your in store customer service.  This is why my last trip to Lowes was at least two years ago.  I will no longer waste my time in your stores.

The customer service here is horrible. I went in once to pick up an order for a pair of shoes for…read moremy dad, and was met with an extremely rude manager. The order wasn't ready, so I waited two weeks and went back in to be met with a different person, but the same terrible level of customer service. I didn't know where the shoes were, but they were sitting in a bin about 5 feet from the lady helping me and I was rudely told to go get them myself after I told her I didn't know how to get them since it was a mobile order for someone else. 0/10 would not recommend. Additionally, I noticed that the staff were plenty kind to the women shopping there, but never to me. I always make sure to greet retail workers with a smile and a "hi, how are you?".

staff at registers talking, shoe area was messy, could not find an associate to help me. Tried to…read moreget a credit card to get 40% off, and they left me limbo, said someone will reach out to me. They did give me 30% off, which I am very grateful for (the sandals were $65).

You could buy most of the items brand new for less than what they are charging for used, often…read moreincomplete items. Not collector's items, just stuff that is for sale at any Walmart. They act very put out to answer any questions and even during checkout! It was very clean and organized, which is the only reason to bump this to 2 stars. Better to spend your time elsewhere for now, hopefully they will learn and improve for future sales.

Clean well organized! thank you! Wonderful!! Great people!! We will be back if you need an estate…read moresale I would csll

I met the owners at an Open house for a local retirement facility. They were super cordial and easy…read moreto talk to, I was needing to move a family member to a new assisted living facility and was in the process of figuring out what was needed. The two employees came on time, were very easy to work with and helped with the process. Unfortunately the price ended up being almost double what was anticipated, several items were chipped during loading and unloading. If you do work with this company, nail down an exact price so you don't have any unexpected surprises.

I had junk to haul off and furniture and appliances to move to the garage because I had my floors…read morerefinished. Thus, I scheduled them 3 times. Once to haul junk, once to move furniture and once to move it back. The hauling went well. No issues. The second appointment and a half was rough. They came and said they have to come back a second day to haul off my range and move my refrigerator. I thought everything was ok. I receive a phone call that they can't move my refrigerator to the garage because they can't remove refrigerator doors. Thus, they left it for my flooring guys to move around. (They told me they were a full service moving company.) 3rd time I had an appointment from 8-10. I waited until almost 10 to call and ask where they were. They said they would get back with me. About a 1/2 hour later they called and said they would be there around 12. After that I receive a phone call they will be there in 1/2 hour. They finally came about 1:30. There are two other scheduling issues I had with them, but I won't go further. The staff was friendly, but just not professional. No, I would not re-hire them.