Never return phone calls. Poor service. Never met the owner even though I've been in the office…read moreseveral times. Very unfriendly staff. Changing agents soon.

This has been a pretty terrible experience from the start. I was misquoted on my auto policies to…read moreinclude a discount for tracking my vehicles, which I EXPRESSLY said NO! to. They wouldn't fix their mistake, so more money out of my pocket. Then I had a food spoilage loss due to a power outage and it was a whole circus trying to get ahold of anyone. The local staff doesn't answer phones until 0900, despite everything saying their hours start at 0800, so you get routed to the call center who will just jerk your chain and forward you around to 3 or 4 other people before telling you that you have to talk to the local staff. Again, the local staff that you can't get ahold of when you need them. Even Lemonade was more helpful and responsive than this circus group at State Farm...and that says a lot because Lemonade is all electronic!

Got a quote from Susan Pick today. When I told her I didn't want to disclose what I'm paying…read moremonthly for car insurance she laughed at me, said it must be bad, and said she doesn't insure people who aren't upfront. She then said she would tell me anyway. She wanted $591.66 a MONTH for full coverage on 2 cars, 2 drivers without roadside and rental car. I have good credit and no fault accidents and no tickets on either driver. She was very rude and arrogant towards me once I didn't want to disclose the amount. I just wanted to see what their best offer is and it is over double what I'm already paying for less coverage. Here's your disclose and buyer beware. They also don't insure houses inside the city limits of Boerne Texas anymore due to some study they did. Add on a $47 per person annual membership fee and it's a lot of money. I am a disabled Veteran with a kid in college and caring for another disabled child full time. I am not rich. I was referred to her by a friend who used to use them before moving and she had nothing but good things to say. However she started with them almost 20+ years ago so I guess it was a different experience for her.

Boerne office lacking in customer service and being able to work or remedy an issue they themselves…read morecaused by giving wrong information. They just seemed to shrug the problem off like it "oh well" then blamed me saying it was my misunderstand! Sad too, because I did like my Agent Susan.

Great great company. Very pleasant people. Always trying to saveyou money. Fantasticread more

Thank you all for your help. great people and awesome quick and easy service. love these guys!!!!read more

I had been a loyal customer of Statefarm under Ruben Cardenas for almost 10 years until today. I…read morenoticed my rate jumped up by $75 one month to the next, with no notification, just an automatic deduction so I decided to contact Mr Cardenas. He was completely rude about his explanation over the phone and I was appalled by his demeanor! Especially with having worked with him on a one on one basis for so long and being so nice, he did not even give the time of the day to see what he could do to help with the issue after I told him I would cancel all services. I would NEVER recommend Statefarm to anybody, not only because of how high their rates are but the unfortunate outcome of customer service they have provided in the end. I am now working with USAA who is $150 cheaper than Statefarm, which I think anyone could agree with saving that much money. So thank you, Ruben for opening my eyes to better service than yours!

We have been with Ruben since we moved to Boerne in 1997. He has always been friendly and…read moreprofessional and helped to expedite a few claims for us. We switched for a short time to another company since we had a close friend working there but after just a few months switched back to State Farm. If you want an agent that cares about his customers give Ruben a call.