Horrible service and experience here. I have lived in multiple states and have had multiple agents,…read moreand this by far has been the worst experience I've ever had. When I needed to add my wedding bands to my policy, it wouldn't go through for months. I was only ever notified by mail of the problems and was never reached out to in an attempt to rectify the situation. Then, after we bought a home I tried to cancel my policy. It has taken me MONTHS to cancel a policy for an apartment that we haven't lived in for over a month and it is still not resolved. State Farm does not allow you to cancel the policy via their customer service line so I have been playing back and forth with the agent to try to get this resolved. In the two years I've worked here, I believe I've worked with over four people to help me (new people every few months) and I have only been in contact with Felix once. Please-- do not go here for your insurance needs!

My long time agent retired at the end of last year so I was moved to Mr. Kuteyi's office. To start…read morewith I had called the office during normal business hours several times and always received the voice mail and never a person. When I did leave messages they didn't get returned until after the 3rd voice mail and after 2 weeks. Since I recently had moved and had this experience with this office I figured that I would change agents for one with an office closer to my home. When working through refinancing this year his office was called (because they were the old agent on the homeowners) and no answer however they returned an email saying "we don't insure this property or this person" I have been with State Farm for 25 years and continue to be insured however no longer through this agent. There is no reason that Felix and his associates couldn't have said yes he is insured through State Farm but I'm no longer his agent. Very very un professional. This guy gets a 1star review because I can't leave a no star review. It's based on professionalism, response time and the ability to get a hold of someone.

Chris has been great. When my car was broken into and I called State Farm, he called me personally…read morewithin 10 minutes of making the claim to check in to make sure I was ok and the nothing was taken. He then helped walk me through steps on what I should be doing next. Definitely glad I made the switch to State Farm with him.

Was in a Safelite glass shop trying to get a repair and realized that I hadn't contacted my…read moreinsurance folks since I thought my deductible was higher than the repair anyway. Called the office to check on my coverage and was delighted to hear from Jonna in the office that chip repair is free with my coverage! It was my lucky day! Thanks Jonna, and thanks Stephen Simmons State Farm!

I want to share my experience with anyone looking for an insurance agent who will do everything to…read moremake sure that you are protected and received the best coverage. That agent is, ironically enough Jake from State Farm. Not the television personality but the real life caring human being. Thank you Jake for taking great care of me! My auto and home is with the State Farm.

I have been insured with Laurie Jacobson for years now. I do not have a single complaint. Her…read moreknowledge of the insurance industry is so apparent when talking to her. Laurie explains things clearly and answers any and all questions! I have had to file a claim on my homeowners and my auto and both were done with such ease thanks to Laurie's help! I can't recommend this office enough if I could give more than 5 stars I would!

Laurie and her team are great. They really care about their customers and will go above and beyond…read moreto make sure you get the right coverage. Highly recommend them!