Very nice facility with kind and friendly staff. My grandma stayed there for rehab services and our…read morefamily was impressed every time we were there. As long as you are communicating with staff, you will have a pleasant experience. Staff members advocate for their patients and that is the most important of all.

From the owner: Welcome to Westminster Village, Bloomington-Normals premier Continuing Care Retirement Community…read more Westminster Village is a locally owned & operated not-for-profit organization that is governed by a Board of Directors comprised of local community members and business leaders. Founded in 1979, The Village is situated on a 40-acre campus filled with beautiful landscaping, mature trees, and ample opportunities to enjoy the finest in retirement living.

My mother is a patient here currently. Her CNAs are wonderful (especially "T") very caring and…read moreconcerned. However, I am very concerned with the lack of communication from the upper levels. Nursing staff does not seem to be managing her pain (she is undergoing radiation for Non-Hodgkin's Lymphoma) even when I have notified them in person that she is experiencing severe pain. My mother has also developed a pressure sore and had a temperature of 100 but this was not addressed. My sisters and I feel as if we have to be constant "watchdogs" to ensure our mom gets adequate care. Very disappointing.

Heartland Healthcare Center has an outstanding rehab program. My 90 year old mother has been there…read moretwice since November of 2015 for weakness due to strokes. The skill and integrated approach of the speech, occupational, and physical therapists are second to none. In addition, they have machines used for therapy, such as the Syncrony machine for speech therapy, that no other nursing facility has in the Bloomington/Normal area. The nurses and CNAs are friendly, caring, conscientious, and approachable. However, this facility rotates their CNAs and nurses frequently which affects consistency and communication among staff throughout the three shifts. Consequently, if a patient is unable to communicate for him/herself, then he/she needs an advocate to be proactive on the patient's behalf. The staff in dietary and food service work hard to accommodate special dietary needs, and the menu has a lot of variety. The facility is clean and well maintained, and the custodial staff work hard. If my mother would need to return to a skilled nursing facility, I would choose Heartland Healthcare again.

If your loved one is independent, this facility is OK. But if they have assisted needs it is best…read moreto avoid this location. The facility is beautiful but the level of negligence is very concerning. When you meet with the Director, no changes are made. They were unable to develop a care plan and execute it that included giving medications as well as even just assistance with bathing them on a schedule. The Director of nursing or wellness director is rude and possibly in over her head. There are few procedures in place and when they do react they are knee-jerk reactions without procedures. When we came home from the hospital there was no one that would answer the phone. They do not have enough manpower, they do not have anyone at the front desk much of the time and if the alert button is pushed, it is sometimes 45 minutes before they come to check to see if anyone has fallen. There is true neglect going on at this facility and the Director, while he is so nice, appears to be afraid to address the neglect with the wellness director. After six months of meeting with them on several occasions we have finally pulled the plug and relocated. The facility is beautiful and the Director is very nice but his follow through is very poor. They have a social license not a medical license and that is important to know. As long as you do not need assistance at this assisted living it is a good place to live but they cannot handle giving assistance.

From the owner: The Villas of Holly Brook & Reflections Memory Care is a faith based, family owned and operated…read morecompany that strives to be the top-choice senior living community in Bloomington, Illinois.