Been a holiday inn customer for years, but they totally spaced my reservation and didn't seam to care. Staid at the Best Western next door instead and will be using them from now on. Too bad for this particular holiday inn, because I will be visiting the area quite a bit. Thanks for the screw up. The room and breakfast are defiantly better!! Probably why they have more stars looking forward to the next visit!! read more

Excellent hotel , free hot buffet breakfast close to the highway Will come back again read more

Seriously $200+ for that!!! I've never been so disappointed in a chain hotel as I was here. To start it off they did not disclose the room rate which isn't uncommon and normally we don't care but it should be mentioned when the rates are jacked up because if a holiday weekend. The first elevator is out of service, the second one we used had a hand rail half broken and hanging down. I noticed because my bag got caught on the hanging part. The room AC kicking on and off sounded like a bad transmission kicking in when it started and stopped. The shelf in the shower was hanging on by a thread and looked as it I touched it it would fall off completely. The 4 way shower massager head was a pleasant sight but yet just a sight with no action. The water TRICKLED out at best. Noting like getting ready for a shower and getting spit on. I'm under the impression the breakfast was included and many staff were hanging out chatting but evidently NONE of them bothered to check the pancake batter and it ran completely out. There for my husband got his hot pancakes while I waited 10 minutes for them to get more and consequently we ate breakfast separately. How about mentioning the train horn that will be blowing every 37 minutes, the auto close on the doors allows you to hear every door closing on your floor as it echos through the halls, the loud music,and people running through the halls also before I waste $200+ on not sleeping before I finish the last leg of my drive. Sincerely Dissatisfied read more

Clean. Seemed new. Staff was friendly and professional. Not sure why all the bad reviews. It isn't a 5 star hotel but it def was clean. read more

Holiday Inn Express & Suites Forney - The last sentence. Someone was suppose to customize that statement but... fail - Hotels Near Me - Forney, Texas

This was by far the worst hotel experience I have ever had !!! We had baseball tournaments and the manager was just hateful any rude !!! If I was the owner he would be gone !!! Beside the rude service that we all had from the manger guy and the lady that was with him it was a ok room ! We will not be staying here again they manager treated us like trash and he even had the nerve to ask me if I was going to Best Wrester! RUDE! read more

The staff here was amazing! Morgan and Kayla made my stay so good! Clean rooms and clean property. I will stay here again I'm sure. Lots of parking. Wish they had an inside pool and hot tub. Outdoor pool though. read more

Sorry this not a good place to stay. We made reservations using the IHG app and was quoted $183 for the night, a little high but not bad in comparison to others in the area. When we checked in I was created as an Elite member, which was nice. I was asked if I wanted to use my card on file and I declined and have the clerk the card I wanted to use. During the night I was charged $233 for the room not $183 as I was quoted. I went to the front desk and asked why, I was told the extra cost would be for incidentals. Ok, i reminded him the toilet paper holder was missing and I was not responsible for it. He said we know. (So why not fix it?) later that morning I was notified that my card on file was charged $183. I went back to the front desk and they apologized and said they would refund it. I asked when and was told it could be 3 -5 business days. I asked why and he didn't know. I said you charged both of my cards so why can't you just refund the one you weren't supposed to use at all. NO ANSWER . During breakfast we were told they we're out of meat , what kind of hotel that has a small breakfast bar runs out of meat on a Saturday morning. Also, there was no decaf coffee as they only served regular coffee. Stay tuned as I'll update this as the story develops. Ok, I looked this morning and both of my credit cards that were charged to previously have now been corrected. If I'm back in the area and need a hotel, I'll stay somewhere else. read more

My Family & I checked into our room last week and found the room dirty & not properly equipped with towels, face clothes or Shampoo. We found the bathroom floor dirty and some poo in front of the toilet on the floor. The bathroom sink would not drain and immediately filled with water which was very annoying. We were placed in a Handicap room which has a shower where one can just roll in a wheel chair without a threshold. This caused water to flood the bathroom floor each time one of us took a shower. We complained about this and the fact that the shower only had a handheld showerhead with poor pressure. When we called the front desk to ask for more towels and shampoo they suggested we move our room. We packed up all our luggage and belongings and moved to the new room. The very 1st day in that room the toilet clogged. Again, I called the front desk and asked for someone to come and fix the clog, once again their remedy was to move our room. We had just spent about 45 mins. moving to this room, I wasn't wasting more of my time and energy because they didn't have adequate remedies in place or sufficient staff to correct the toilet problem. I asked if they had a Plunger and I would try to clear the clog myself. They brought me the plunger and I fixed the problem. The next day the toilet clogged again so I sent my Son to ask for the Plunger and the Girl at the front Desk told my Son that your Dad is going to get a huge refund for all his trouble. It took over an hour to clear the blockage this time. I was very annoyed and upset that I had to do all this after paying good money to stay here on our Vacation. During our entire stay at this propertyone of the two elevators was not in service which caused us to wait longer than normal for an elevator. The Pool which we planned to use daily to cool off was not in service our entire stay, and was Green and full of algae. I asked the Girl at the desk the night before checking out how will I be compensated for all our aggravation, and she said the manager will be here in the morning and he will take care of me. I asked her to put a note in the computer. We went to check out in the Morning and there was no manager as promised, we were told if we waited a couple hours he would be in. Well that was a problem as we were heading to the airport to fly home. They promised me not to settle the bill until The manager called me which he never did. I called back when I arrived at my home and was told the manager wasn't in. I asked why he never called me and they had no answer. I called back the next morning and was told he would be in any moment and I asked to wait. They put me on hold and after 5 minutes they hung up the phone. I immediately called back and asked why they hung up on me and the girl got very snotty and said she didn't hang up it was a mistake. I have yet to hear from the manager to settle my bill. I called Holiday Inn Headquarters Guest relations, and after 20 minutes of telling this same story to 2 different people, was ultimately offered points. I don't want points, I want to be compensated for our aggravation. The guest relation manager at the Headquarters said she would call and email the manager at our hotel to call, and that he would have up to 48 hrs. to return my call. I asked to have the President of Holiday Inns phone number or email and they refused to give it to me. Ultimately there is noone to resolve the problem, Whatever they choose to do or not to do is their call, you have no recourse. This hotel chain is not interested in satisfying the customer or even taking care of them. They are in no way interested in your complete satisfaction, it's only lip service and Sorry's, nothing else. I will never ever return to stay at any this Holiday inn or any other. I will definitely not recommend anyone stay at the Forney, Texas Holiday Inn Express and Suites. This hotel is Dirty, understaffed and unfit to have guests. Don't waste your money. read more

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Would not recommend staying here. The young girls at the check in desk have zero customer service nor know how to dress appropriately. Rompers are not work attire when your ass is hanging out. The rooms are not clean at all. The first room we stayed at had dead crickets all over. Floors have stains and dead bugs all over. The sheets and blankets you can tell do not get washed as those are stained as well. Stayed for a week and asked for new sheets and all they did was remake the bed. Would never stay at this location again. read more

Absolutely terrible customer service. We were arriving very late and tried to call ahead to make sure they kept our room. When we arrived, the desk clerk said the phones had been down for 2 days, but our room was still available. He had trouble checking us in, but would not explain the reason. Then he rudely told me to just go sit and wait for five minutes, then he would call me. No! It was the longest check in I have ever experienced with a paid for room reservation. Has he explained that the phone not working was preventing the incidental fee from processing, causing the delay in check-in, I would have been much more understanding. However, keeping me just waiting was unacceptable. The room has peeling paint in the bathroom, no tissues, not enough towels for the 4 occupants, used toiletries still in the bathroom, and Spiders in the bathtub. My expectations for Holiday Inn has been shaken and did not appreciate the incredibly rude service. read more

Tessia was great. She was very professional and friendly. Was very shocked to discover she was new. The owner should definitely keep her around. She knew what she was doing and I had a question and she looked at what looked like notes she had taken and she found the answer. She was very sweet and very well mannered. She deserves a raise, promotion or employee of the month or something for doing it on her own without assistance. Will visit again now thanks to her! Place was very clean and bed was comfortable. read more

Seems like the hotel staff is on vacation, the lady at the desk called some of my co workers "dumbasses" for walking around a "wet floor" sign. The hotel manager showed up after the cops were called and the cops left promptly, realizing she was the instigator. The lady called the "manager" who looked like she woke up from a nap, actually saying she was mad because she was "trying to sleep" and threatening to fight everyone. She told everyone to leave and we went to the best western to finish up our business. She kicked a total of 60 customers out. We are a storm response team and stopped here to stage for the hurricane, we would have otherwise been frequenting this hotel, but because of the poor service, we will not unless we get an apology and action taken by management. read more

I was a little apprehensive after reading other reviews but we had a very good experience there. The lobby is modern and clean, our room was comfortable, the hotel was quiet, and the front desk staff people were consistently courteous and efficient. The gentleman who checked us out really went above and beyond, retrieving my ear buds which I forgot when packing up for an early flight home, and holding them until my relative could pick them up later that day. It was a little hard to get used to not having daily housekeeping, but I understand they've had to modify services due to COVID. read more

On first appearance of the lobby everything seemed pretty clean however when getting to my room would not consider the visible stains on the carpet and lack of cleaning in the bathroom up to standard for even non-covid times. There was hair left in the trash that must not have fully been taken out and hair in the bathroom. In the bathroom there was also a lack of paper towel holder that seems pretty standard for a hotel bathroom. Having two towels for a room with two queen beds seems dumb when you're trying to decrease contact with the front desk and house keeping coming once during our week long stay. Also seems to have the smoke detector unplugged and the vent in the bathrooms seems to not be functioning. Hopefully at least I'm sleeping on clean sheets. ***update manager listened to the complaints and moved us to a room that is clean and in working order, very accommodating and cared a lot that his room was not in working order read more

Holiday Inn Express & Suites Forney - Stains - Hotels Near Me - Forney, Texas

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