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    Holiday Inn Express & Suites Forney

    2.1 (21 reviews)
    Open Open 24 hours

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    Their "wonderful" pantry to buy drinks.
    David M.

    The good: Located right off the highway. Room was spacious. The bed was comfy with soft sheets & pillows. The bad: the carpet in the room had several dark stains. When we checked in, the trash can by the 2nd floor elevator was overflowing with trash and a pizza box with pizza still in it sitting on top. All of the trash was still there the next day when we checked out. The light in the stairwell was flashing on & off like a horror movie. Their little 'pantry' store where you can buy drinks & snacks was 99% empty, NO drinks and a few bags of chips. To top it all off: We booked this hotel specifically because it included a 'free' breakfast which we were told was from 7:00-10:00AM. We went down about 8:45 and was told 'nope, sorry, there's no food left'. Really? REALLY?!? When I inquired at the front desk about a partial refund, I was informed 'nope, too bad, you booked through a third party vendor, talk to them'. Final thoughts: DO NOT STAY HERE‼It's clear none of the employees care about the customers or the property. There is a Best Western right next door and THAT'S where we will stay next time.

    Biscuit, cinnamon roll, sausage, muffins
    Tina S.

    Not clean at all! The bed was very comfortable and looked clean but the bathroom was disgusting. The towels are stiff and little, no softness whatsoever. It was quiet and dark which was nice. The free breakfast had a lot to be desired. It had sausage, sausage gravy, biscuits, muffins, bread, a couple cinnamon rolls, pressed egg omelettes without cheese, oatmeal and cereal. The sausage gravy was ok, not horrible and the biscuits were good just slightly hard. The juice was good. There were a stack of bananas that had so many fruit flies because the stack obviously had rotting ones at the bottom. The girl was so concerned with the cleanup after each person she never paid attention to that

    The last sentence. Someone was suppose to customize that statement but... fail
    Alyssa P.

    Clean. Seemed new. Staff was friendly and professional. Not sure why all the bad reviews. It isn't a 5 star hotel but it def was clean.

    Holiday Inn Express & Suites Forney,TX
    Bernard O.

    My Family & I checked into our room last week and found the room dirty & not properly equipped with towels, face clothes or Shampoo. We found the bathroom floor dirty and some poo in front of the toilet on the floor. The bathroom sink would not drain and immediately filled with water which was very annoying. We were placed in a Handicap room which has a shower where one can just roll in a wheel chair without a threshold. This caused water to flood the bathroom floor each time one of us took a shower. We complained about this and the fact that the shower only had a handheld showerhead with poor pressure. When we called the front desk to ask for more towels and shampoo they suggested we move our room. We packed up all our luggage and belongings and moved to the new room. The very 1st day in that room the toilet clogged. Again, I called the front desk and asked for someone to come and fix the clog, once again their remedy was to move our room. We had just spent about 45 mins. moving to this room, I wasn't wasting more of my time and energy because they didn't have adequate remedies in place or sufficient staff to correct the toilet problem. I asked if they had a Plunger and I would try to clear the clog myself. They brought me the plunger and I fixed the problem. The next day the toilet clogged again so I sent my Son to ask for the Plunger and the Girl at the front Desk told my Son that your Dad is going to get a huge refund for all his trouble. It took over an hour to clear the blockage this time. I was very annoyed and upset that I had to do all this after paying good money to stay here on our Vacation. During our entire stay at this propertyone of the two elevators was not in service which caused us to wait longer than normal for an elevator. The Pool which we planned to use daily to cool off was not in service our entire stay, and was Green and full of algae. I asked the Girl at the desk the night before checking out how will I be compensated for all our aggravation, and she said the manager will be here in the morning and he will take care of me. I asked her to put a note in the computer. We went to check out in the Morning and there was no manager as promised, we were told if we waited a couple hours he would be in. Well that was a problem as we were heading to the airport to fly home. They promised me not to settle the bill until The manager called me which he never did. I called back when I arrived at my home and was told the manager wasn't in. I asked why he never called me and they had no answer. I called back the next morning and was told he would be in any moment and I asked to wait. They put me on hold and after 5 minutes they hung up the phone. I immediately called back and asked why they hung up on me and the girl got very snotty and said she didn't hang up it was a mistake. I have yet to hear from the manager to settle my bill. I called Holiday Inn Headquarters Guest relations, and after 20 minutes of telling this same story to 2 different people, was ultimately offered points. I don't want points, I want to be compensated for our aggravation. The guest relation manager at the Headquarters said she would call and email the manager at our hotel to call, and that he would have up to 48 hrs. to return my call. I asked to have the President of Holiday Inns phone number or email and they refused to give it to me. Ultimately there is noone to resolve the problem, Whatever they choose to do or not to do is their call, you have no recourse. This hotel chain is not interested in satisfying the customer or even taking care of them. They are in no way interested in your complete satisfaction, it's only lip service and Sorry's, nothing else. I will never ever return to stay at any this Holiday inn or any other. I will definitely not recommend anyone stay at the Forney, Texas Holiday Inn Express and Suites. This hotel is Dirty, understaffed and unfit to have guests. Don't waste your money.

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