Well I won't belabor our negative experience too much. Basically we were there two night and one was charged double because UGA was having their graduation 25 miles away. Our main point was that hall where we stayed was under renovation so we had to avoid wet paint, carpet glue and people making noise from 8 am to 5 pm. But that is not what upset us the most. It was the lack of a timely response to our concerns. The morning supervisor was rude and combative. Her boss was unresponsive and finally after writing the home office we got some pathetic apologies and a ridiculous offer of 5000 points for our troubles. We will certainly avoid this hotel forever and I will also avoid IHG hotels whenever possible. This company really needs to read up on the term Customer Service. We are not there for their benefit. read more

I stayed here recently for work. The place looks modern and the guy at the front desk when I checked in was very courteous. As far as I know this is one of the only hotels in the area. That's where the positivity here ends- the walls here are paper thin. Luckily my neighbors for my 2 nights were mindful, but I found it crazy that when I first came into the room I could hear every word from the TV next door even though it was at a normal volume. If you're next to loud kids or a barking dog you're in for a bad night. The room was pretty gross. On the surface it looked fine but then as I took a closer look at the beds I saw the sheets were extremely worn from overuse and that my pillow cases had make up on them. The windows needed to be cleaned as well. You can see this in the pictures I'm about to add. On top of this, the fridge ended up freezing the food I had put in it? In summary, this hotel could do a lot better. read more

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Made a reservation for May 16-18 on March 12. Total cost for two nights was $391.28. I realized on March 13th (The very next day after I made the reservation) that I was not going to be able to make the trip. I reached out to the hotel twice to see about having my money refunded. After all, I canceled the reservation in within 24 hours and the stay was over 60 days out. I spoke with two employees at the Holiday Inn both of whom were very pleasant and heard my issue. The second employee went to the GM to see about getting the rate waived as the circumstances were fairly mundane. I was told they would not refund the money due to it being a non-refundable rate. I'm a reasonable person, I understand what that means. I thought given the expediency of my cancelation and the fact that I was asking for some help I would be shown some compassion. Not here, not at the Holiday Inn Express in Bethlehem, GA. They wouldn't consider it or even consider refunding a portion, even though I'm all but certain they will rent the room out for those days over the next two months. No class organization. Holiday Inn will never be a consideration for my future travels. One star and two giant thumbs down to the general manager. read more

Always out of towels, any linens. Always running out of things, parking lot dirty. Breakfast was a disappointment limited items, uses all off brand items. They ran out of toilet paper! Indian couple running it aren't fixing any problems. They say sorry, with a smile no change. As u may have gathered I was a long term guest here. I saw quite a lot. read more

Poor management. They somewhat clean the rooms, but don't bother to mop the entrance or the bathroom tiles. Stepped off my floormat in the bathroom after taking a shower and left an imprint on the tile of dirt. Probably hasn't been mopped in months. Someone dumped a bag of garbage in the parking lot, which was ran over and never cleaned up for four days. Garbage was strung all over the parking lot and they walked right past it to the dumpster, but never even bothered to pick it up! Worst breakfast I've ever had at the Holiday Inn. They don't even heat up the cinnamon rolls, and the food taste like it's made of cardboard. What's crazy is it's the same product they use at all of the holiday Inns , yet they do not know how to prepare breakfast here. Very disappointed read more

Bed bugs room 202!!! While the hotel looks nice and has great reviews, this did not exclude them from bed bugs. I was bitten in at least 3 places. My arm awoke and my eye awoke almost shut. This was all prior to having to be at a wedding. There were no real solutions to this as no one manager on site had power for resolution. At the rate paid per night and with great views this shouldn't be an issue. The room itself was not cleaned appropriately with someone's cologne and a small bottle been left at the bedside and what looked like bedding stuffing on the floor. The seat beside the bed was filled with dog hair imbedded and on top of the chair. At breakfast someone's dog sat in a booth resting on the table. The bed had quite a bit of silky hair of a texture not like mine in it and the sink. We got in around 11pm I believe and rooms were booked out, the staff lady said their room attendants are slow and running behind also so aside from the bedbugs, everything else noted upon entry could not have been resolved at that time anyway. Back to the bedbugs I had to go to an urgent care where the doctor confirmed that my photos were indeed bed bugs. I had to receive a steroid shot to stop some of the itching and swelling. I had to go find another (better priced and nicer experience with a commonly frequented brand) hotel last minute, buy clothes to change in, wash every item that contacted the room including my husbands tux, wash and dry all the clothes at the new hotel, steam all items including the suitcase and bags that contacted the room. It was a heavy inconvenience and the shorter Hispanic lady instead of trying to be more considerate told me she has a dog and that wasn't dog hair it's chair fabric (no it was clearly dog hair). She couldn't refund us but called the location manager who doesn't answer. I too called her and have not heard back. This all occurred yesterday 3/18. This same lady told us she needed to verify the room condition first although she knew rooms weren't available at the time so she understood if we needed to leave as we need to do what we need to do. She also kept saying well I can't say it's a bed bug bc I've never seen one. I told her me neither bc I don't have them and don't work in hotel service however Google showed great pictures that match mine from their room. I found a presumably dead one in my bed and while packing up to get out, I checked the other bed and nothing was visible at that time. Before we could walk out, a live one appeared on the bed. To not have a manager that can make real resolutions on weekends is bothersome for me. Never again and this ruined out photos for the wedding and I was very stressed and anxious trying to resolve all of this prior to the wedding and almost missing it. Also considering my claims couldn't be verified by the correct management that could make resolution, I'm sure the room was turned over and utilized again by other guest. This was a hotel I was scouting for an upcoming sporting tournament room block because we need 20+ rooms within the next few months. This will not happen and I will ensure not to send any of my travel clients to this location as well. read more

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We'll folks Run Forrest Run to another hotel. This hotel's management is the worst. They will pull you in with a low price and the fraudulently charge your credit card behind your back. They will come up with a shady hotel policy and then charge your credit card after you leave. My wife was so mad that she was going to act like a school yard antics and get one of the rude Housekeeping manager employees, after school/work. They are going to be contacted by the state's Attorney General's office in the near future. So run and find another hotel chain and guard your credit card. They won't be around long. read more

Checked in at the front desk and told them I was traveling with 2 small dogs, I asked how much the TOTAL amount of the room. The next morning I was charged an extra $80 fee for my pets which I was never told about. The manager KP just kept saying they don't have to disclose the fees so technically that's FRAUD!! Shame on you! When I ask the total amount of the room I don't appreciating sneaky undisclosed fees then to be told that they don't have to notify me of. read more

We had a four night stay and although the facility appeared clean and well run getting any room service was near impossible. For the entire stay we could not get clean towels, turn down service or any other room service. We had requested this each morning and evening at the front desk ( and one time discussed it with the staff in front of the room). All we received was smiles and empty promises. And no response to the e-mail send afterwards. Still waiting for the e-mail version of the invoice ( which was the only thing process to our credit card in a timely manner) read more

Clean, Breakfast bar ok-- could be better for the price of the rooms. Loud on the first floor from the street traffic.

The check-in was friendly and quick. The hotel is about a year old, very clean and modern. There are a number of restaurants nearby as well as an AMC movie theater. Price point was reasonable. read more

Great hotel, fairly new, clean, and super comfortable beds. The location is quiet as well!