Stayed here with my family overnight. First impression was from staff. As we were unloading our…read moreluggage from the taxi the lady at the front desk quickly grabbed the cart and started loading our luggage in the cart. Impressive! Quickly after the gatekeeper came to help her and then he offered to take our luggage to our room. Then she helped us on the check in process and offered all the amenities that they had. She also offered the shuttle and recommended a time of departure. Overall I was impressed with their level of attention! We won't have dinner here based on the other reviews...our taxi driver recommended Tacos Mincho (he said across the highway) as the best option for local tacos. I'm going to try it :)

I'm writing again as a flight crew member that stayed here. That said, the hotel staff were all…read morevery kind, especially April. I arrived very late past my check in time due to adverse weather in Houston, and she still took time to help me get my devices online so that I could update my charts and study. Not only that, the breakfast was awesome when I wasn't too early for it! The van took me severely spots saving me after a couple days of über eats fees, and stops at nearby gas stations. The rooms were clean and the only issue I could see is they hired a cheap contractor for the bathrooms that clearly have no clue how to grout. If you're too early for breakfast they offer breakfast bags, Just inform them, and enjoy the pool while you're at it (they have a hot tub, but can't figure out why bent in Phoenix and all). They also have a lot of convenient drawers in the bathroom and bedside that I forget to take pictures of that made my stay more convenient than any other hotel since I began my airline journey along with normal AC plugs and USB next to the bed! This is one of the more comfortable beds I've slept in as a flight crew in a while, so check them out! I only take a star away because three of the drivers were very rude. They wouldn't even acknowledge thanks for rides, took an hour to pick us up once, and some didn't want to help with bags. Felix was awesome though!

I am a Mexican from Los Angeles, California and I chose this hotel because of the accommodations…read morethat were advertised. I wasn't disappointed. The hotel has a very personal feel with beautiful decor and flooring. The parking lot across the street is secured and even the surrounding street is cobblestone. The continental breakfast every morning is fresh and varied and delicious! The fitness center is small, consisting of two elliptical machines, two stationary bikes and a weight bench and free weights. Wall to wall mirrors make the room seem larger than it is but the view below to the pool make your workout more enjoyable. The room I was given was comfortable with a firm mattress and mini bar. It felt more like an intimate bedroom with a headboard made of cushioned brown leather. I hated to leave but when I did I felt rested and looked great! Recommended!

October 2022 This is…read moreHilton garden inn salamanca guanajuato Mexico. What a shame. This hotel has been going down for a couple years now. I know one thing. This is not Hilton. We switched rooms 3 different times. 1st had a scorpion on the bathroom 2nd had live cucarachas 3rd had dead cucarachas Then the General Manager Juan Carlos had the nerve to tell us that we have brought them with us. The room with dead cucarachas was been inspected by me and the Hilton personal and that's when we found dead cucarachas. Juan Carlos told us that he would upgrade us to a bigger suite when he found out that cucarachas have been a his hotel prior to us been there. And we got nothing. They put us back on the same rooms. I over heard other customer having the same issues. Food was horrible, dry. Not flavor. Old from day before. This place used to be what you expected from a Hilton but this is a random corner Motel. - --------------------- Aug 2022 I have been staying here for a couple years now. I have notice that their service has gone down, quality of their food and lack of maintenance to their installation. Their pool is falling a part, hot tub has not work for at least a year. Front desk people aren't the friendliest. I think it's time for new management.

What can I say ... I been here 2 days and 7 more to go and so far my experience has been amazing…read more All the staff I have interacted with have been friendly and welcoming. I feel very comfortable and my room has been spotless every time I come back. The hotel is new so there isn't a lot of people yet so we have been enjoying the pool to ourselves. They have a restaurant, a bar and also a pool table. I will updated after my check out but so far so good. They have a very attentive staff thank you!

Okay, okay, so I'm having a really hard time with this one--probably cause I take this WAY too…read moreseriously. I didn't hate this hotel, but sometimes I really wanted to. I was was here for about ten days, and I think I started getting used to this hotel, in a 'well I guess it's not THAT bad' kind of way, but even now I have to say that some aspects of this hotel were truly 1-star. The biggest plus was the price, which was less than 20 a night, but worked out to be 9 bucks a night after my rewards/points thingy. Yeah. What the hell is there to complain about when you pay 20 bucks a night for a room (and in my case about 10)?? If anything, a person's response to my whining should be "well what the hell did you expect you cheap muthaphucka you?", and that person would have a point. Located adjacent to the Plazoleta Miguel Hidalgo, it's an ugly, ugly building, but is actually nice inside--a situation you'll find a lot in Mexico. It's an old hotel, definitely not luxurious, with no air conditioning, rickety doors that rattle, hard beds, pillows like flour sacks (so heavy, actually, that I propped one up against the door to stop it from rattling), tiny showers, windows that leak when it rains, and an elevator so slow that it makes people laugh. The rooms themselves are small but don't feel cramped, are relatively clean, have decent ceiling fans and a television; rooms are cleaned everyday and you're provided a towel, soap and shampoo, and a bottle of water. There's also a restaurant in the hotel that provides room service, but I never ordered anything so I can't comment on it. Overall, not the worst for nine bucks a night, right? What bothered me were other details that just seemed to be more of a lack of trying/caring than anything else. The staff was not very friendly, professional, or polite, and though the cleaning staff did a decent job, they usually forgot to leave something. Sometimes a random chair, shelf, or table turned on one side would be sitting in a corner of the elevator. Is there really nowhere else to put that?? It's okay that it's not a four star hotel--for the price I didn't expect it to be--but with so many basic things being a bit rundown, coupled with fairly poor service and management, it's the kind of place that has nowhere to go but downhill.

Was better than expected. Stayed there for one night with the kids and hubby. Reserved a room as a…read morewalk in for four and paid around $2,200 pesos ($115 USD). The price included a breakfast buffet. The buffet was pretty good with many options; they had a chilaquilles bar. A bit of wear and tear, but overall good, especially for the price. Staff was very friendly and professional. Will definitely recommend.

The hotel is clean and modern. The hotel staff was friendly. The onsite restaurant was delicious…read moreand well priced. There is a coffee shop and convenience store located just a few steps outside. The breakfast was great. I recommend this place if staying in the area.

Been here a couple of times and I have enjoyed my stay. The entire staff here are friendly,…read moreattentive, and helpful. The rooms and hotel surroundings are very clean and neat. The hamburger is delicious as well as the breakfast. I will continue to come here when I come visit my family.

I just go in for the bakery because I have a place to stay in town. Their guava pan is heaven…read moreitself. I try to get one almost every day when I'm in Guanajuato. The only problem is they sell out of them, so you sometimes have to go early if one of the hotel guests has caught on to the delicious guava pan!!

My husband brought me here for my 20th Anniversary and it was AMAZING!!!!!…read moreI absolutely loved being here and I definitely want to come back. The staff were so extremely helpful and friendly. Whatever we asked they right away were so happy to help. Really this town is just full of friendly people, but it's greatly appreciated when you're staying in a new place where you barely speak the language. And the bar right next to the pool was really one of the best in town. We and some friends have tried a few others in town and there's some decent ones, and maybe like two others I'd recommend, but this one is top notch people. Oh and the view..... the view!!! Stunning. Come here. Stay here. This town.......this hotel.........you won't regret it. Hey.......have I mentioned the VIEW!? Because, guys! THE VIEW!!!!!!!!!!!!!