Friendly staff, good location. Beds were hard and the noise from the next room through the connecting door of a couple in a domestic disupute as well as one of them sobbing all night long made our stay there less than enjoyable. read more

I checked in tonight, July 20th 2019 at 12:40am. I was having an issue with my booking with Hotwire. I was speaking to Reymona about the situation, where I was supposed to have a room with two beds, instead we received a room with a king bed. I have three children. Reymona told me I would have to call Hotwire directly. Although, I called and was on hold for 20 minutes with Hotwire, while standing in front of Reymona, while she answered their call, she told me, then, that there were no more rooms available...?! I stood there calling and telling her my concern, and she waited that long to tell me that there were no more rooms available?! I am very disappointed. I suggest better customer service and more common sense. read more

I stay here frequently for work and all of the room doors seem to be installed upside down, as each of the handles to the 10+ rooms I've reserved could only be opened by: -tactical training -psychic powers -Houdini However, the cleanliness of the place and the friendless of the staff (thanks Qabid) more than make up for the nightly tug-o-war I have with the door to my room! read more

Good, solid hotel in town, located in the historic district, within walking distance to down town. Arrived in the evening, check in was smooth and attendant was pleasant. Room was clean and well-stocked. Had an issue with the toilet though (water pressure was non-existent), so had to change rooms, which they accommodated. Restaurant was average. Food was ok, but service was poor. I think they only had two people running the entire thing. Not their fault, the one waitress was pleasant, but management needs to step it up and hire some more staff asap. Only other issue was having to pay for parking. The first time I stayed here, 2022, I did not have to pay, now you do. They claimed it's because it is at a premium in the city, but I didn't really buy it. It's not so close to dt that they could have people illegally parking there. Would probably stay here again, watching that parking fee though. read more

It was one night stay but not too bad. Staffs member were very helpful and friendly. The room were night and cleaned. I slept through the night peacefully. We booked a room with multiple beds which you would get 2 queens and one sofa double bed. I called them up as we were still on a tour in downtown St.Augustine. The late check it not later than 1 am. We got there by 9's some pm. In the morning I called them around 8 and asking for for a late check out, they accommodated us by letting us check out by noon. They served free hot chocolate in the lobby at night time and fresh brewed coffee during the morning till 10 am. I booked my hotel through orbitz app which it made it a lot easier as I had my reward to save me some bucks. Definitely, recommended if you are planing to come to visit St.Augustine. It's only 6 mins drive from downtown and I believed they provided the shuttle for you there as well. So, you don't have to worry to drive around in the old town finding a parking spot. read more

See all

We had an awesome time. The staff was friendly and attentive to our every need. The bartender was nice, we enjoyed a full bar. Hot buffet breakfast also good and only $12.99. Rooms are spotless. Definitely returning. read more

See all

Location is good, pricing is fair, accommodations were not that great. Bed was comfortable but AC unit in room was super loud, no water pressure in the shower and hallways were very loud late at night. Biggest rub was the front desk that unapologetically caused us to make 3 trips back to desk so simply get our electronic keys to work as it turns out they were keyed for the wrong room. We went to get complimentary coffee in the lobby twice and both times they urns were empty. The elevators are very slow and there are only two which is a little irritating waiting and waiting. read more

Pros: Very pleasant front desk that was able to accommodate my change of room type, breakfast is to order vs buffet-style and was good, lobby is very nicely decorated and there's complimentary lemonade up there **Cons: a bit far from central area and the trolley which does stop there was quite pricey ($25 pr/adult $10 pr/child) and the room stunk of mildew or something .. which I've found to hold true in other Holiday Inns so just kept the room because it would probably be the same in the next one. read more

Hotel is nice, staff at check in were super great! St. Augustin worth the time and more! But not stars because what hotel doesn't have a backup generator, really!! Power outage on Christmas Eve in a packed hotel and absolutely no generator , it's absolutely absurd! I can't believe it, super upset and on top of that they are going to charge the full night of being uncomfortable, on Christmas! I'm super upset that I'm spending the holidays this way read more

Musty smelling room! Not very hot water with low water pressure! Room is clean, location is good for walking to downtown or a quick drive to Vilano Beach. read more

We were going to Florida for vacation, my wife and I work from home and need hard wire ethernet network connections to the internet. I called 4 times before we booked and left to go down. Upon arrival I again checked with the front desk manager to make sure they had ethernet connection and was assured that they did. Upon getting to the room we found the ethernet port right where they said it would be and when I plugged it into the port it did not work, after 2 trips to the front desk they gave me their internet support phone number and I was told they had no hard wired connections at this hotel. The front desk Manager then started trying to find out what was up and after 3 hours we were informed that the ethernet system was totally removed from all IHG HOTELS, the front desk was never told. The front desk Manager was truly apologetic and comped us 3 nights stay until we could find a place that had it and let me test it. The comp was nice but I was docked 900.00 out of my pay because I couldn't work. The management above the front desk needs to relay things like this to subordinates to avoid such a hassle. The hotel itself very clean and they follow covid-19 instructions. Room was nice, but I lost alot of money . read more

Here's the list- hot tub not working when I arrived. (Next day they did get it fixed.) Thermostat and heat not working. Had to go to front desk and complain. They sent maintenance guy who disconnected thermostat and hooked up?heat/ac cooler unit which eventually worked. Wifi not working, and throughout my entire stay it would go on and off. The maid didn't vacuum my room, ever, and didn't clean the bathtub or bathroom floor, ever. The maid was so loud when she arrived every morning for work at 9am, she woke me up. On the 3rd day I complained to front desk and she was quiet for my last day. For$135/night I DO NOT RECOMMEND this hotel. Go to Economy Inn on San Marcos for $59/night. read more

I've stayed at this hotel a few times on business travel and I highly recommend. It has been recently remodeled and the rooms are nice, comfortable, and clean. The restaurant/bar is very good. The location is great for those interested in the Historic District. There is a nice outdoor pool and jacuzzi, and a gym to fight off the "dad bod" during travel. The best thing about this Holiday Inn though, is the wonderful staff - from the front desk to the servers in the restaurant, in my experience they go above and beyond to ensure you are happy and satisfied. I'll always book this Holiday Inn whenever I'm traveling to St. Augustine. read more

Convenient location, within walking distance to downtown. Rooms were very clean, staff was friendly and helpful. Easy check in and check out. I would stay there again, great nights rest for the price. read more

Picked this hotel because of its proximity to the touristy part of St. Augustine. We weren't more than 5-10 minutes from anything we wanted to see. They also offer a government/law enforcement discount which includes a daily pass to the hotel's buffet. The only reason I'm not giving this hotel 5 stars is because our AC wasn't working correctly. We walked in the room and it felt like it was at least 75 degrees, but the thermostat said 65. (It was set at that and would not go lower.) We closed our blinds to cool off the room, but it wouldn't get cold until the night time. The TV's are nice with a good selection of channels, including HBO. I'm not sure if this is the case in every room, but our shower/water faucets were set opposite (cold was hot and hot was cold). My husband burned his mouth on the water because we weren't aware of that. The buffet was decent, but I don't think I would have paid $12 for it. The waitress at the buffet was nice and attentive. Perfect for those people wanting to explore and not spend much time in the hotel room. read more

Friendly, clean and comfortable with a great nights' sleep and perfect location. The staff was very professional and handled a hectic group that was forever changing in numbers. They were never flustered and were always courteous. Grace was able to multitask at the front desk as needed to ensure NO ONE waited more then 3 minutes; I have been to 5-star hotels that couldn't do that. This will be my new spot when I go to St Augustine for now on. Nice job Holiday Inn! read more

Great location! Good room, good size. In the middle of some renovations which is good but it was a bit disruptive in the mornings. Helpful staff. Will stay again!!! read more

See all

I stay at Hampton s all up and down the east Coast ... NEVER NEVER have I been in a room where another bed was put in the room I assume for more money.. You just about had to crawl over the bed to get to another one. ( See pictures) so the story is.. A few nights ago I stopped at the Hampton Inn on Ponce de Leon in St Augustine. I asked the rate and because, the rate was reasonable I said great 2 nights please . Later that night I checked my bank account and I saw that I was charged much more than was stated lets say about $120.00 dollars more per night. I called the front desk placed the phone in the room on speaker so that my wife could hear . The front desk Associate said " I have no problem correcting that" . The next morning I checked the charges again and nothing had changed . I walked down to the front desk and spoke with a Associate that said " he was not working and he would" check on that" later that day I stopped by the desk and was told that he "spoke with everyone concerned and they knew nothing about that rate" Not to mention this but the room was so small that you had the crawl over the bed to get to the other side of the room. I have stayed at Hamptons for years near have I seen a room like this. So far I am being cheated out of over $100.00 a night and had a cracker box room. If they are doing this to me they have /will do it to other Guests.? STAY AWAY read more

3 1/2 stars. This hotel is in a good location. It was a short drive to the area with all the cute restaurants and bars. The rooms are clean and comfortable, which is the most important thing to me when staying at a hotel. I would stay here again. read more

A fine hotel if you're spending a night in St. Augustine. Standard rooms, staff was helpful when I needed them, but the location is slightly far away from the fun stuff in St. Augustine (or what I perceived to be fun. I was only there for a night!). read more

Unlike the other reviewers we thought the hotel was clean and well maintained. Its centrally located to downtown, Flagler College and the historical attractions. Much to our surprise, the breakfast buffet was good. The food was well seasoned and there was a good variety of options. The "concierge" was an uninformed salesperson, she provided no assistance to us. We gained much more information from the front desk agents who were very knowledgeable about the city and its attractions. read more

I've stayed here twice, both times with our two small dogs. It's not a super fancy place but the location is good (within walking distance of the historic district - like 0.5 a mile away), the price is ideal and the staff bend over backward for you. And if you have pets it's ideal (nice big grassy area next to the property). They also have free breakfast and computers you can use. Love it! read more

The marketing of this Holiday Inn says Historic District, but that is pushing it at best. It is nit walking distance to the Spanish Quarter, so prepare to battle & pay for parking each time you go to the main attraction area. The staff were friendly, but this location needs major work to update its rooms and the basic functionality of the amenities.The hallways smelled of smoke and the breakfast was, well, a hotel breakfast. Kids under 13 eat free, which is nice for families with multiple children. The beds were comfortable and the towels were nice and thick. The wall-mounted hairdryer overheated after ~3 mins of use and the front desk does keep extras for back-up; my hair was awesome for dinner out :/!! Maintenance came by and said they could not do anything because they have a full house. The lights built into the headboard did not work, which is a minor annoyance. The pool was under-filled and probably too warm because of a combination of FL heat and too little water. The ice machine was also constantly empty or not producing ice on the first floor. We reserved a suite because we have four kids. It sleeps six, but when we pulled out the hide-a-bed couch it was broken and ridiculously un-sleepable -- even for a small child. My daughter slept on it in the couch position; luckily we did not have our fourth child with us. For the price, more than $200/per night, I expect a higher level of accommodation from Holiday Inn. read more

Let me just start off by saying we only stayed one night and spent very little time in the hotel. We were able to check in with no problem. Our room was clean and modern. The bathroom was the same. With a three star, we weren't expecting anything outstanding and were pleasantly surprised by how nice the hotel was. The location is decent too, though not really within walking distance to the major sites. The only downside were the others in our hallway, cursing and slamming doors at 7:45 a.m. That's not the hotel's fault. read more

When making reservation I was told the hotel was in the Historic District. Lie, Lie. We had to walk at night 1 1/2 miles from Historic District. The price high during season. Not at all worth over $200 per night. The room was not clean. The bathroom had mold on the shower walls. The floor of the bathroom needed scrubbing. My feet turned black walking on bathroom floor. The shower dripped water out of shower head. There was no pressure and it felt that there was soap coming out. It took 15 minutes to rinse off with so little water. We returned after a day of site seeing and wanted to take showers before we went to dinner. It was 5:00PM and the room hadn't even been cleaned. We had to wait in the lobby for half hour and wait for our room to be cleaned. We have traveled by car all over the US staying in hundreds of hotels and this one was by far the worst ever. read more

What a dump! The first room they gave us had most of the lights not working. The itself was run down and nasty. Went back to get a different room and it had most of the lights working but not all. It was still nasty but we stayed since we were exhausted. At 8 in the evening, there was no running water. I called the office and they informed me that they should of told us at checkin that there would not be any water until morning. To say the least I was not happy. I believe that This is a health violation. It was not cheap. Don't stay here. read more

Overall a nice hotel. I've noticed some insects roaming around, some not so small, which isn't good to see. The biggest thing that I can not stand about this hotel is the absolutely terrible internet speeds. Both wireless and wired connections are almost unusable because they are so slow. They advertise "high speed" internet but I can load pages on my cell phone twice as fast without wifi(which doesn't even work on my iPhone, actually makes it slower). read more

This hotel is definitely not to the quality we normally find in a HI property. It is definitely not in the historic district. We checked in at 8:30 ready for a quick swim only to learn that the pool was "closed for maintenance". We asked how late breakfast was served and were told 11:00 AM. We slept in and were at breakfast at 10:30 to be told that they were no longer serving (other patrons were still eating). Never ceases to amaze me when a hotel spends the money on new carpet and paint and furniture but doesn't bother to replace the bathroom floor. Grout is filthy and TP dispenser is covered in rust. My advice.... Skip St. Augustine and go to Savannah. HI Historic downtown is fabulous in Savannah! read more

125 night a year traveler. This hotel is very clean and close to the city. The rooms are clean and the service is excellent. The man at the front desk was very accommodating. I am a spire member with IHG so your accommodations may vary. We had a late flight today and he gave us a later check out with out issue. read more

This hotel was about a mile away from the downtown area of St Augustine where we really wanted to stay, but it was priced so low that we couldn't make the argument to spend $100 more a night to save ourselves a little walk. The hotel is gorgeous and the room was very comfortable and nicely equipped with coffee-maker and mini-fridge. Convenient parking and friendly staff. read more

Good location, decent rooms. The breakfast buffet was pretty good, but not free. We didn't have any problem with the internet connection.

I wish I had taken photos because this hotel was recently renovated/remodeled within the past year or so. Friendly staff, nice sized rooms and great rates all close (1mile) to the attractions. It's a bit farther than other hotels so keep that in mind if you plan to walk. read more

Great hotel and extremely clean. Right off Ponce de Leon so near the heart of St Augustine downtown at reasonable prices. Would stay here again if visiting this area. read more

This is your standard Holiday Inn property. Nothing special or out of the ordinary. You would want to stay here for the great location. It is within a 15 minute walk to the historic area of St. Augustine. The staff was nice and no problems staying here. Some people may prefer a location a little bit closer to the action in the historic district. But if you don't mind walking and the price is right, this is a great property. read more

This hotel was nice the room was comfortable. We got the king jacuzzi tub room, the bed was comfortable and the tub was also great. The room was clean also. The tv did Stop working but we didn't really need it. The staff was very nice from check in to check out. We needed toothpaste and they gave us a travel sized tooth paste for free. It is decently close to the historic district, the website made it seem like it was my much closer. I would come back here If i needed but I would try to look for something more walking distance. read more

This hotel was very comfortable. George was very helpful about getting us into our room and then getting us started on our site seeing. The room was comfortable and in a convenient area to get around in St. Augustine Historic District. Only problem was the breakfast was not complementary but it wasn't too pricey (about $13 a person). read more

Clean rooms, great location, nothing special but hey, it's a Holiday Inn.

The holiday inn at historic St Augustine is a convenient place to stay when visiting the first city! The rooms are clean and the decor is upscale. The staff at the front desk was not the most welcoming but were prompt. Every time we went to get coffee in the lobby area it was out and we had to ask staff for a cup. The hotel is really 1 mile or so from the 'historic' part of town so be prepared to walk a little as there is no courtesy shuttle. Housekeeping was kind, friendly and left fresh towels for us each night which was greatly appreciated! Tip: this location does not offer continental breakfast but there is a cafe and a village inn within walking distance that provides a good way to start your day! read more

Stayed there June 15th-17th of 2018, the hotel was decent, they even helped me when I kept misplacing my keys and found my necklace after I left the hotel because we were rushing out of the hotel, the issue I had is that I left my IPad at the hotel and when I called two days later I was told the room had not been used and it had not been found, I told them exactly where I left it and they said they would go look, I never received a call back and when I did call back they said they had not been able to find it. If the room hadn't been used since I left the hotel that means that someone on the staff took it or they put it somewhere else but after two months of them knowing I lost the iPad at the hotel and it not showing up I figure someone took it and I'm not getting it back. Pretty disappointing, I wouldn't recommend this hotel because they clearly have people on their staff that have no regards for other people's belongings. read more

The king size bed we had was not comfortable. The pool closes at "dusk" (we aren't in the Wild West). The rooms we decently clean. The staff is very friendly. read more