I've just beeen (13.10 on Thursday 21st Aug) to buy a packet of sesame sticks from this branch of Holland and Barratt. The price I was charged was more than the price on the shelf. I queried this with the shop assistant who went to check. When she returned she refunded me the difference with no apology or acknowledgement that it had been wrong. She appeared totally ambivalent and apathetic. When I asked whether she would be apologising, she told me not to take it personally as if I was holding her personally at fault.
If this is how Holland and Barratt trains their staff, then good luck to them but it will hit their sales, they can't survive on special offers alone. read more