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    Holland Pool & Fence

    3.0 (2 reviews)
    Open • Open 24 hours

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    10 years ago

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    Index Fence

    Index Fence

    (16 reviews)

    Index Fence did a great job installing a fence for my dog. From the initial quote process through…read moreinstallation, everything was seamless and stress-free. They even handed all the necessary paperwork with my HOA and the city for the required approval and permits. On installation day, Juan and Armando arrived early, finished quickly, and did a fantastic job - even diagnosing an issue with the original plan and coming up with a solution. My dog loves her yard, and I couldn't recommend Index more!

    I would leave zero stars if I could. I met with the salesperson who was very knowledgeable and…read morefriendly, and I thought that it was great that they would deal with the HOA stuff for me, and there was a warranty on the fence for both product and craftsmanship. However, I was told it'd be "around 3 weeks." I needed a new fence asap for safety reasons, etc. I got the money for the down payment and would have sent it immediately, but you are either charged 3% extra if you use a credit card (understandable), or you have to pay in cash or check. As I just moved here, I didn't have checks from the new bank yet and so that delayed me getting the down payment to them, but he told me he understood the situation and would put my name on the board so I would be in the lineup. I got the checks 5 days later; the person didn't respond for another 5 days and it was another 4 days before they came to pick up the check. Later on, I was blamed for the timing on when the downpayment was received. I was still assured that I was on the board and ready to go. Communication was nonexistent. 4 weeks went by and I was reaching out and not getting any response about what date I was scheduled for. I was given condescending replies when I did get an answer and it was a constant fight to get answers. I was given excuse after excuse after excuse. Waiting for materials, rain, guys got heat stroke, etc. After 7 weeks of waiting and I was STILL NOT given an exact date but had now 3 times been given an "around this week" with no one coming or information on anything but simply excuses when I asked what was happening, I gave up and requested a refund of my down payment (for which I then had to demand 3 times and wait for the return of the check), and I went with a different fencer altogether. It was awful and terrible communication. They did not once give me a date still after 7 weeks of waiting. No apologies for poor service, poor communication, or anything. They additionally lied about the warranty, because when I asked about land settling they said it was covered by the craftsmanship warranty and they'd fix it if it was a problem (one of the reasons I had originally decided to go with them because they acknowledged that it could happen in new construction homes). But, then they said later on that that was not covered in the craftsmanship warranty. It was an absolutely terrible experience and I have now found out that I'm not the only one. Stay away.

    Brinson Fence - Left side of back yard

    Brinson Fence

    (5 reviews)

    I do not recommend this company if you want a quick response and a fast turnaround. I mean, it is…read morethe South, so what should we expect? Nothing fast, that's what. I called this company out for a fence quote, and five days later, I still have not heard back regarding an estimate. I know this might not be a problem for the locals, but when you are in the due diligence period of closing on a home, time is everything. Our mistake for trying. Oh, and don't tell them where you live now--they will just tell you it's 'in a different world.' I guess the fence people around here are too good for us common folk.

    Going with Brinson Fence for installation of a White Vinyl fence around our fairly large yard was…read moreone of the best decisions we've made. I simply put my info in requesting an estimate and got a message from Kirby asking when to come out and talk. We knew right away that he was the man for the job (just have a conversation with him and you'll quickly realize he isn't selling anything, only wanting to give the customer what they desire). He gave us an estimate on the spot, showed up when he said he would and, as evident by the end result, meticulously installed each piece of our fence - IN ONLY THREE DAYS! We went from our back yard belonging to our dogs to us now wanting to fix it up. If you are trying to decide who to go with for your fencing needs, give Kirby (and his helper, Jesse) a try. I promise you will not be disappointed.

    Holland Pool & Fence - fencesgates - Updated September 2026

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