A few years ago a veterinarian here allowed a stranger to put down my cat without my permission or…read moreknowledge. I went out for the afternoon and my unhinged and unwell downstairs tenants stole my cat and brought him here where I had been a long time client, and the vet put him down without contacting me first or following up at all. I came home that afternoon to find my beloved elderly cat gone with no explanation until the tenants finally confessed. This was so deeply wrong and frightens me for others.

I can't thank Dr Negrea enough for the care and attention he gave to my dog Boomer, during a…read moretraumatic visit. He went above and beyond to give him the best treatment and make him comfortable as well as set my mind at ease. Without a doubt I would recommend him to anyone looking for a kind, compassionate and knowledgeable veterinarian that that will have your animals best interest at heart.

If I could give Central Saanich Veterinary Hosptial 17 stars I would! I had a sick chicken and…read morehad no luck after contacting numerous vets to make an appt. They offered me an appt that day. Upon arrival, they put us in a room right away. Since the chicken had to be put down we were given a special quiet room for euthansia just for us. The staff were so kind, thoughful and efficient. The vet was so kind and explained everything they would do. When it was all over, the put the pet in a special dignity bag. I couldn't have asked for better help. If I ever have a sick chicken again this is the only place I would go! Thank you Central Saanich Vet Clinic for being there when we needed you and doing everything in the best possible way.

I am extremely pleased with this Animal Hospital and I will continue to take all my three dogs…read morethere. The staff is kind and Dr. Heather James is the best vet I have ever gone to. 5 Stars for sure.

So far, so happy with the change I made to come to this clinic. Dr. Guenther and the kind admin…read morestaff are just normal and kind. How can I say this with certainty? Because I had great doctors on the Mainland in the Late 90's and in the 2010"s in Surrey with great newcomer doctors. So far, after leaving Ladysmith Veterinary Services, everything seems more normal and predictable. To me, It's not about volume, it's just calm, friendly, competent, normal, quality good service. I trust Dr. Geunther and the staff.

BECAUSE OF THIS ANIMAL HOSPITAL'S NEGLIGENCE, THEY KILLED…read moreOUR DOG We blame this vet clinic for our furry child's death. A few years ago we moved to Chemainus and were happy to learn that there was a local Veterinarian. We had a 10 year old healthy Chihuahua, but when we moved to Chemainus, there was a huge number of people who don't clean up their dog poop and you know how dogs are. They will sniff and even lick other dog's feces. Well that is what happened to our little Chloe. She developed a serious bacterial infection and we took her to this VET clinic right away. They fit us in and the VET prescribed medicine for her. My wife picked up the medicine and the front counter technician gave her clear dosage instructions. We started to follow the medication schedule religiously, because we loved our furry baby, but she seems to be getting worse. She was doing very poorly and her tongue was turning black. We decided to get a second opinion from the Prevost Veterinary Clinic. They asked us what meds Chloe was on and I checked the label and noticed in horor that the dosage instructions were not what the Technician told us. The counter teck at Chemainus Animal Hospital told us to give her only half of what the VET prescribed. We took Chloe to Duncan Prevost Clinic and their VET said that she had advanced bacterial infection spread through her entire body and her tongue was black. The VET put her down on that visit. To ease her extreme suffering. Our beloved furry child/dog died because of a simple mistake that Chemainus Animal Hospital made. We know that clerical errors happen but this time their inefficient technician killed our dog. CAUTION: THIS SCENARIO COULD HAPPEN AGAIN. DO YOU REALLY WANT YOUR PET/FURRY FAMILY MEMBER TO DIE BECAUSE OF AN INCOMPETENT OVERWORKED DESK TECHNICIAN? GO TO PREVOST ANIMAL CLINIC IN DUNCAN BC. THEY CARE AND ARE EFFICIENT, GENTLE AND RELIABLE. WE TRUST THEM WITH OUR PET'S LIVES.

Elk Lake Veterinary was excellent! From entering the front door and everything in between to…read moreleaving. The whole team was polite,caring,professional and kind! My little dog Lou had all of his teeth removed and they did an excellent job! I am so grateful for the Doctors and the whole Elk Lake team! Lou is like a puppy againJune 22 we celebrate his 14th birthday. THANKYOU SO MUCH! Sincerely, Theresa and Lou

Elk Lake Veterinary Hospital was kind, compassionate and provided caring service when we took our…read morelittle Luna in for euthanasia at the end of a battle with kidney disease. They took care to explain everything to us, reassured us, and brought her to us in a cardboard casket that we took home for burial. Our little princess was laid to rest looking as beautiful as ever with a feather memento that the staff kindly placed with her. It is never an easy process, but the caring and gentle staff at Elk Lake Hospital helped us say goodbye to her respectfully and with special attention to the details. Thank you from the bottom of our hearts, Dan and Carolyn Desjardins.

I have left my dogs here for weekends and holidays for theist 20 years and ha Never been…read moredisappointed. They are fed, loved and taken great care of. I can highly recommend them. Thank you.

Absolutely fantastic experience for our amazing Goldens! Lisa is AMAZING! She is incredibly…read morepersonable and grooms our Goldens to perfection! We have tried other groomers in the past but found Darci's Groom Room to be the very best! We highly recommend! Penny Roninson

Clean, well managed and nice size runs inside and out. Amy has sure turned this location around.read more

This was Lucy. She was our almost 2 year old family dog. On January 13th, 2019 while I was in…read morehospital welcoming my child into the world she died due to lack of care and attention while being boarded at Colombo's Kennel & Cattery (Duncan, Vancouver Island). Lucy suffered incredibly due to what happened at the kennel. She suffered, and I never got to say goodbye, I love you or tell her I was sorry. We have a hole in our hearts and our home over this loss. I trusted a well known local business to care for my dog and they horribly failed me, my family and my sweet dog. Nothing I can do can change what happened but my hope is this post and information may help prevent another loved pet from suffering the way my Lucy did. Please share this with everyone you know and tell your friends with pets about this. I dropped Lucy off at Colombo's Kennel on Thursday Jan 10th just after 3 PM, she was excited and eagerly walked into the back with the staff member, that was the last time I saw her. On Saturday Jan 12th Lucy was put into her kennel, the staff locked up and left at 1PM. Nobody checked on her (or any of the other animals in the kennel) for 21 hours. 21 hours without a check to see if they had enough food, or had knocked over their water bowls, or to see if any of the animals required medical attention. The staff got back to the kennel on Sunday Jan 13th at 10AM, I wasn't called until 11:13AM, over an hour after staff got there. When they called they told me she was in distress, had vomited and was bleeding from her rear, I immediately called my Mother to get her to the vet. Why it took them so long to call is beyond me, an animal was suffering and it took them over an hour to notify me so I could get her help. Lucy had vomited, had bloody diarrhea all over her kennel and was hunched over hiding in the back of the kennel when my Mother arrived there. My sweet Lucy suffered for who knows how long between Saturday afternoon and Sunday morning because she wasn't checked on for 21 hours. When Lucy was at the vet it was decided that emergency surgery was needed. Due to the severity of her condition caused by the length of time she went unattended and without care she didn't make it through the surgery as she had to be euthanized on the surgery table. I have been told had she been brought in earlier, when distress symptoms started to show she would have had a good chance of making it, with great difficulty but she would likely have been here today. I trust and fully believe that the vet clinic did everything in their power to save Lucy's life, and know that the information they have given me is correct. When Lucy arrived at the vet clinic she was diagnosed with sever shock and a painful and distended abdomen. Lucy had ingested pieces of plywood, likely from the visibly chewed piece inside the kennel she was placed in. Lucy has a 4 inch gash inside of her stomach which had caused the contents of her stomach to leak into her abdomen. Shards of wood were found inside of her abdomen. She had severe bloating which could have come before or after the gash was created, we will never be able to determine which came first but the 21 hours she was left unattended would have been detrimental in either situation. Unfortunately the leakage of her stomach contents caused sever detrimental changes to her stomach and the prognosis was grave, resulting in her having to be euthanized during the surgery. I had no clue when I dropped Lucy off at Colombo's Kennel that she would be unattended for that long, and that it was in fact their common practice to leave peoples pets alone for an absurd amount of time without anyone checking in for lack of food or water or to check for signs of distress. I like many assumed I was trusting a reputable business that would care for my dog when I was unable to because I was paying them to do so. I blame myself for not asking the right questions and for not fully understanding that these excessive time frames were standard to Colombo's Kennel. Lucy had been there 2 times before with no issues, and I feel horrible for not knowing she was possibly left alone for so long those times. Unfortunately this last time the excessive amount of time she was left unattended resulted in her death. I started going to Colombo's Kennel at the recommendation of someone else, and unfortunately didn't ask enough questions, and all the information wasn't given to me by the kennel on how my pet would be cared for (I NEVER would have trusted my pet to somewhere that leaves animals unattended for 21 hours, and would wait over an hour notify a pet owner of an obviously serious issue that clearly required immediate medical attention). I will never kennel another animal again due to this incident (anywhere) and I would highly recommend nobody take their animals to Colombo's Kennel. Please learn from our tragic loss and ask questions, ask a lot of questions anytime you consider leaving your pets at a kennel.

A beautiful well-run independently owned pet store that I love. Service is great and the manager…read moreand employees are knowledgeable and also very congenial. Going to Village Pets is always fun! I highly recommend this store and amazing staff. They also have an excellent groomer which I have used and she does a great job with cats and dogs.

The service was phenomenal. Carol is so excited about helping you give the best to your pets, it's…read morethe kind of positive energy that is contagious. I will definitely be going back there for my pet's needs. The selection is great, and if they do not have what I want/need, there has been no issue ordering it. She even knew when I was going to be running out of food and asked if I needed more!