As a pedigree cat breeder, it's paramount that I have a great veterinarian that I can work with and…read moretrust. Dr. Erin and the staff have always been compassionate, knowledgeable, and friendly. The hospital services are well-priced, and I never feel financially taken advantage of. Even though we moved out of Nanaimo, I never thought twice about keeping Dr. Erin as my veterinarian. I highly recommend this animal hospital.

If you are looking for a vet in Nanaimo, look no further! I have an old dog and a middle-aged cat…read morethat get care from Dr. Sandy and Dr. Erin. The vets are kind, knowledgeable, caring and do what needs to be done, without recommending or charging for more procedures, medicines, etc. that may not be necessary to maintain a healthy pet. Communication and follow-up is stellar with all questions addressed and answered. The vet techs and front-end people are second to none. If there's a way to make something happen, they will. I am more than happy to recommend this vet clinic and staff to anyone!

I would recommend Chase River for all your pets needs. My cat Leo has been several times and they…read morehave all been so good to him. Especially Dr. Cantafio. She was so gentle with him during our last visit. Even checked up on him after the appointment to be sure he was doing ok. Front staff are also very friendly.

Recently had to say goodbye to our beloved Yorkshire cross Hamish at Chase River Veterinary…read moreHospital. All staff, particularly Doctor Ian Lawrie, were kind, compassionate and passionate. Very thankful. - Norm Wagenaar

I am very disappointed with the service at Richmond Animal Hospital (Richmond, BC. I had an…read moreappointment scheduled for 4:30 PM but was not seen until 5:00 PM. This is not the first time I've experienced significant delays at this clinic. Additionally, the clinic consistently overcharges for products compared to other places. During my most recent visit, I asked for a prescription for my dog, but the vet declined saying that they can not give me one because this ear infection medication is not sold in human pharmacies, which I believe is not true. (as AVMA's Principles of Veterinary Medical Ethics reg client requesting a prescription) Due to these ongoing issues, I will be taking my dog to another clinic. I expect better service and more reasonable pricing from a veterinary provider. Alejandra T.

Last week we had to put our dog Koby to sleep. Richmond Animal Hospital has taken care of Koby…read moresince he was a puppy, and they have been absolutely excellent in every way. All the staff who work there are so professional, so caring, so helpful. The doctors never tried to upsell me on treatments or proscribe unnecessary tests. I have always felt they always did what was necessary for his care, which was very important in the last couple of years as his health declined, but were always practical in their approach. They were empathetic, reasonable and professional in every way. Special thanks to Dr Crofts and Dr Schaufele and Dr Chipperfield for the care you gave Koby all these years and to the front office staff for all their help and empathy.

i was going to karen for years. she was the best. since i found they had new owners, i decided to…read moretake my cat to the vet by my house. no one informed me there was new owners, i found that on my own, but they did solicit my business under the old name. i thought it was strange as they did say they informed everyone. so i asked them to transfer the file over to the new vet. she told me theres a $45 transfer fee. i thought nothing of it and gave her my visa. they then charged $47.25 which i did NOT approve. later i told the new vet what they did and their jaw dropped. they told me they are NOT supposed to charge for transfering files. they did not say some places do and some dont, you just dont. and they use to work for karen who never took a fee. i called them they said they have a policy, too bad so sad. my business is with karen, they should be using her procedures if theyre going to use her name. i said its against the veterinary code of practice. they didnt care. luckily visa will be reversing the charges as soon as it moves from pending. especially since they charged me more than i authorized. if i cant trust these people with my credit card, how am i supposed to trust them with my cat??? sketchy, shady, unethical, avoid at all cost.

We have been going to Cat Care and have had Dr Karen Zutrauen as our primary vet for well over 25…read moreyears. She has been with us through many difficult health issues with our various kitties during this time and has consistently provided excellent medical care, is very knowledgeable and on top of current medical treatment options, and always puts our cat's health and well-being before all. Dr Karen is a forthright, straight shooter. She isn't going to sugarcoat a diagnosis to make YOU feel better about your cat's health situation. We know our Kodiak, Mackenzie, Lulu, Sienna and now Max and Sumi all have benefitted from Dr Karen making THEM her priority. Their health and wellbeing is always the primary focus of her practice and we appreciate that. Yes, veterinary care can be expensive, but this is definitely a case of "you get what you pay for"... We are content in the knowledge that Dr. Karen would never recommend unnecessary treatments, charge unnecessary diagnostic fees, has consistently provided us with clear options and honest opinions about what she believes is in the best interest of our feline family member(s), and we KNOW we can trust her with our furkids. We have had other vets in the past, and no one compares. I can't recommend Cat Care Veterinary and Dr. Karen Zutrauen highly enough.

I have been to a few veterinarians with my pets over the years, and I would highly recommend Dr…read more Galloway over any others. She is worth the drive for us! Dr. Galloway is clearly very knowledgeable, patient and kind to both her furry patients and their owners. She took her time explaining everything and answering my questions and concerns before and after my dogs neutering. The front staff were friendly and accommodating, and the prices are reasonable. I have heard from a few friends that she is very experienced in joint surgeries- and they have had great success with Dr Galloway. Will definitely be back and would not hesitate to recommend Steveston Veterinary Hospital to anyone looking for a wonderful vet. Before and after pictures from our neuter for cuteness.

We had a not so great experience taking our 10 week old puppy to another vet so decided to try this…read moreone. The receptionists were soooo nice and welcoming. I could tell they love pets and they are cheerful and patient. Dr. Bonniere and the male assistant were gentle, patient and kind. They built trust with our puppy, who immediately warmed to them both with licks on their faces and took her vaccinations easily. We will be taking her back regularly! Thanks to the team for making it a great experience!

I really like Dr. Hollings and am very happy to have found her. Since mocking to the Island I had…read moretrouble finding a veterinarian I felt comfortable with and who I could have a conversation about my pets health care. With Dr. Hollings you can do this. My pets love her. I am very happy that she is willing to involve me with my pets health care and educate me. Unfortunately she is not able to do emergency care but understandable.

This mobile vet service owned by Dr Holling is out of this world. My first experience was a locum…read morewho came to assess my dog, she was fantastic. Her assistant was amazing too. The medications my dog required were available in a locked cupboard that I had access to. Very convenient for refilling prescriptions. When I put my dog down, Dr Holling was the vet. She did an amazing job and my dog died in peace in his home. Very grateful.

Dr. Large and the staff at Benson View took such wonderful care of our precious aging kitty to her…read morelast day, always taking the time to answer any questions or address our concerns and always helping our sweet girl feel safe. We started with Dr. Large at another clinic but once we discovered she had moved to Benson View, we followed her there very quickly where we found the ladies at reception always kind and helpful over the phone or in person. Dr. Large was not only wonderful with our cat but also caring about us as pet parents, recognizing that we would do almost anything to keep our girl as comfortable and as happy as can be for as long as possible and there were times we could have been charged much more than we were. We will be forever grateful that she introduced us to Solensia to help with a very difficult paw problem (and to the kind techs who administered it for her) and that she discovered hyperthyroidism as a cause of severe digestive upset when another clinic did not even test for it prior to the surgery that seemed to trigger it. Dr. Large was very kind when it was discovered a few months ago that our girl likely had GI lymphoma, supporting us in our choice to not putting our fragile kitty through another surgery to definitively diagnose it when we knew we could not put her through chemo. The steroids (that would help either condition) worked very well for a few months until came the time to make the very difficult decision in a pet parent's life. We had been rather traumatized by the euthanasia of our previous kitty in a different city and were very apprehensive. We and our sweet little girl felt very supported by all of the staff at Benson View on her last day, having our own quiet room to go through the process of her passing, giving us time and privacy and it was a much more gentle experience for all of us. It may be some time before we are ready to have another special kitty enter our lives but when we do, we will definitely take any future pets to Benson View for care!

This vet clinic does not make reminder calls or e-mails to let me know that my dog is due for…read morevaccinations. I am going to another veterinarian.