About 3 weeks ago I contacted Hollis Construction and Landscape for a delivery of soil. The person, Sue, was extremely helpful. She told me that there would be rain on Friday and snow on Saturday so not to have the delivery then. I agreed and thanked her. Then Sue texted me to set up a delivery on Tuesday and I texted back, could we do the delivery on Friday. After that I heard nothing from them. I left dozens of phone messages, texts, and even an email asking when I could expect my soil delivery? As it was 50/50 soil for my vegetable garden I needed it within the next week or two. No response to any of these messages. Now it's May 3, 2021 (three weeks later) and I gave them another call. I was shocked and happy they answered the phone. I asked if the person I was speaking with was Sue and said I was so excited they answered the phone. I didn't even get a chance to tell her who I was. She didn't even give me a chance to go any further she said "my order was declined!" (I didn't even tell her who I was!) I asked her "WHY?" She wouldn't even answer me, she just kept on yelling they "declined my order!" I asked "BUT WHY?" She wouldn't answer me and hung up. I called right back and she answered again. She said "it was their right to decline to do business with me!" I again asked her "BUT FOR WHAT REASON, WHY?" She just repeated herself and hung up. I again called her right back, asking her "WHY?" She told me to "stop harassing them!" and hung up on me!
I have no blessed idea why they are "refusing to do business with me." I have NEVER HAD CONTACT WITH THEM BEFORE THIS ORDER. I HAVE NEVER BEEN TO THEIR FACILITY, DO NOT KNOW THEM! THIS IS THE VERY FIRST TIME I'VE HAD ANYTHING TO DO WITH THIS COMPANY. JUST TRYING TO FINISH MY PURCHASE OF 6 YARDS OF SOIL THAT WOULD JUST BE OFF LOADED INTO MY DRIVEWAY 2.8 MILES FROM THEIR LOCATION!!
I HAVE FILED A COMPLAINT WITH THE NH DOJ CONSUMER PROTECTION, AND THE BBB.
THIS HAS TO BE THE MOST HORRIBLE EXPERIENCE OF MY ENTIRE LIFE. INSULTING, RUDE, AND UNFOUNDED.
I HAVE ALL MY MESSAGES, AND EMAILS, AND IN NONE OF THEM AM I RUDE, CURSE, OR DO ANYTHING THAT COULD BE INTERPRETED AS ANYTHING BUT AN INQUIRY ABOUT WHEN I COULD EXPECT MY SOIL DELIVERY FOR MY GARDEN! read more