I was making great progress while working with Andrew -- in just 10 sessions, I saw real…read moreimprovement. He's knowledgeable, attentive, and genuinely invested in patient recovery. If you decide to try this clinic, I highly recommend working with Andrew -- and Andrew alone.
Unfortunately, my experience took a disappointing turn on Tuesday, August 12, 2025. I was scheduled with Christine since Andrew wasn't available. From the beginning, her tone and demeanor made it clear she didn't want to work with me. When I said, "I thought I was scheduled with you today," she responded, "Yes, both Anthony and I," but provided zero oversight -- not even for one exercise. I nearly fell on the TRX, which should never happen in a supervised PT session.
There were only two patients in the clinic at the time, so lack of attention wasn't due to being busy -- it was a lack of willingness. The session was entirely unproductive; I didn't break a sweat, unlike every prior session. I shared my concerns respectfully with Andrew via email the next day to help avoid similar issues in the future.
Shortly after, I received a voicemail and email from Christine asking to speak before my next session (scheduled for Thursday, August 14). When I called back, I was told, "Andrew and I feel this is as much progress as you can make here, and you should be under the care of a surgeon."
None of this was mentioned at the end of our session, which concluded with, "See you Thursday." The sudden change in tone -- and abrupt termination of care -- felt disingenuous and retaliatory. I was left without care despite having prepaid for a 6-session package. This is not how a healthcare provider should handle patient feedback.
Yes, the business can operate however it sees fit -- even if that includes retaliating against feedback. But dismissing patients who raise valid, respectful concerns reflects a lack of professionalism and poor patient care standards.
Christine: As you are well aware, I had referred my father and also several friends to your clinic. My mother was also considering becoming a patient in upcoming weeks. Ending my care over one respectful email undermines the values of healthcare. I've been nothing but polite to everyone at your facility. To be treated this way is grossly disrespectful, disappointing and extremely retaliatory -- especially from someone trusted with people's recovery as a licensed healthcare professional.
We both know you didn't oversee my session at all Christine. You seemed disengaged, and I had to ask for stretching -- something normally provided by Andrew at the beginning of my sessions without request. As a fellow small business owner, I've always viewed client feedback as a chance to improve. Are patients not allowed to voice concerns at your business in fear of facing retaliatory actions?
This was the first time I gave any feedback because all prior sessions were effective. I left feeling challenged, fatigued, and stronger. Tuesday was different, and I had every right to say so.
Andrew: Thank you for your care and support. You helped me regain strength, start walking more confidently, and even begin using stairs -- all in a short time. As you said, I still have a long road ahead, but your help truly made a difference.
Finally: I hold an MD degree. ACL rehab typically spans 9 to 12 months. To say I've made "as much progress as I can here" is not only inaccurate -- it's false. In the state of New Jersey, a physical therapist CANNOT simply discontinue care and ABANDON a patient WITHOUT PROPER PROCEDURES TO ENSURE PATIENT'S WELL - BEING.
On August 13, 2025: MULLANEY & ASSOCIATES PHYSICAL THERAPY has decided to ABRUPTLY withdraw my care and has ABANDONED me as a patient.
WHAT GIVES Christine THE RIGHT TO TERMINATE my care ABRUPTLY WHEN I AM NOT EVEN HER PATIENT and putting my well being AT RISK!
Please note I have made a formal complaint to the New Jersey State Board of Physical Therapy Examiners and requested for an investigation.