Absolutely horrendous experience, do not purchase through Vivint. They will screw you over with…read moretheir contracts. I started services with them in 2022, ended it in 2023 - so I thought. They have been charging me for a service I have not used and will not let me cancel. RUN FROM VIVINT

Sales person was very rude and disrespectful. Could not…read moreunderstand and respect my decisions. Looked very poorly dressed. Very unprofessional.

We recently moved into a new house. Nick and James came to our house to set up our system. Then…read moreNick walked us through the APP and how to use it. It's very similar to the one we had in Maryland but easier to operate. Both were very professional and courteous. They answered all of our questions and told us about any options we may be interested in the future, such as smoke and carbon monoxide detectors, and an annual maintenance agreement where we can save money with the plan (such as no-fee service calls). The company is in Fayetteville but they have a location in Wilmington. Overall, highly recommend this company for a home security system.

We just utilized the Holmes Security Systems team in Wilmington, NC to install a system in a new…read morehome we purchased. We called this office after using the Fayetteville, NC team for years and on several homes. The customer service and knowledge shared is excellent. Our sales consultant Sheila was wonderful. She went out of her way to meet with us, offer good advisory and to make sure the install occurred even in our absence. Josh the technician went out of his way to install items in the locations preferred by wife and to make sure that we were happy / the system was operating appropriately. Rarely do you find a business of this size that has consistency in quality customer service, quality people and exceeds expectations every time.

Well after dealing with this company for multiple system installs i will say that I will not go to…read moreanyone else for my IT/security needs. His prices and professionalism are off the charts. Shows up when he says he'll be there. Kinda of a rare thing nowadays. Everyone should give them a try.

From the owner: We specialize in commercial and residential security cameras and security camera systems, access…read morecontrol, network design and installation. Our work includes single structures to multiple structures, apartment complexes, warehouses, manufacturing spaces, office space, and residential.

I am very pleased with ADS Security. The Sales Rep, Jay, and Installer, Daniel were always on time…read morefor their appointments with me. Both went the extra mile to satisfy my needs and wants. Both took pride in their work ethics, very professional, cleaned up scraps; answered all my questions and concerns. Jay and Daniel are excellent representatives for ADS Security. You can tell they enjoy helping people feel more safe in our crazy world. Thank you, Jay & Daniel, for helping me feel more secure at home. I highly recommend ADS Security if you are thinking about investing in an alarm system....because it is an investment for you and your family's welfare.

I was an IWATCH customer for five years. They were a small veteran owned family business and had…read moregreat service. Recently they sold out to a national conglomerate and I quickly became a number. It was a bear trying to get through to anyone that knew anything. I would continually get transferred from person to person to person and never got anyone that could resolve an issue for me. I always paid annually in advance and it was time for renewal. That said I migrated to another company that's family owned and couldn't be more pleased.

For several years, I had a security system provided by another company. My prior security system…read morewas 3g and outdated, and my prior security provider did not contact me about the 3g sunset in a timely manner. I decided to find an updated security solution with another provider. After looking at reviews for local security service providers, Iwatch Security stood out based on their consistently high reviews. I reached out to them in late Aug 2023 for an evaluation and estimate. I was soon contacted by a sales rep/advisor and we made an appointment within a couple of days. The rep evaluated my home and current system and prepared a solution with some upgrades (a doorbell camera, enhanced control panel, system controllable with phone app, etc.) and investment/purchase options. I accepted the system proposal and an installation was scheduled. The technician came and did a great job replacing my prior system with the new components. Wherever possible, he placed new components in the place of old components which minimized aesthetic issues. Afterwards, he efficiently went through the required forms, account setup, and other administrative tasks. He guided me through using the new control panel and app while also configuring some of the basic functionality. I have been very pleased with my experience with Iwatch Security.

Absolutely HORRIBLE service! Stay away from them. They are the cheapest service, but you get what…read moreyou pay for. We were with this company for 2 years. Had problems with central station not calling us when we tested the alarm. We reported that many times to them. We had another similar incident and they sent out workers to check the panel. Turns out the alarm system was wired wrong to begin with, which THEY installed. They sent us a bill for $100 bill for coming out. When I spoke to management about that because it was their wrong wiring that did cause all the problems, the manager, named Jeff, said, "well, when your car breaks down, you don't expect the dealer to fix it. If you don't like it, you can find another company." And that's exactly what we did.