I've never heard of this bank before but I'll give them 5 stars for:…read more 1. Being in a convenient location. 2. Giving me the best interest rate on my car note. 3. Jenny (CSR) was very friendly over the phone and in person. 4. The facility is clean and not as packed as Chase. Oh and they have free lollipops lol

From the owner: Horizon has always been about people first. And, our vision for the future is to provide you with…read moretechnology that is designed to serve you, not avoid you. We provide online conveniences that support innovative solutions for your personal, commercial and mortgage banking needs, as well as wealth and investment services.

Horrible lazy incompetent. Trying to set up POA for my elderly parents and for over a month and…read moreit's like pulling teeth. Can't even get a call back. Definitely going to cut ties with these folks as soon as possible.

This has been my personal bank since childhood and I greatly appreciate all of their efforts and…read morework to make it a wonderful service. We have gone in for notary services, exchanging money for trips overseas, everyday check cashing and withdrawals and asking financial questions when we can't seem to figure out what needs to happen. The staff is always friendly and helpful and seem to always be smiling. This trip we were helping friends newly arrived in the country to get a bank account. Our staff member k ew just what to do and was so through and helpful. She made the day of our friends as they felt as if it was the start of a new life! Plus she gave them personal stories and anecdotes that helped pass the time during paperwork completion. We can highly recommend this bank and all of their services!

We've used Indiana Members Credit Union for decades. The team at IMCU is very accommodating and…read moreeager to help. I highly recommend IMCU for all your banking needs.

So close to a five star review - not necessarily this locations fault either, some things could use…read moreupdating at the corporate level. The perks: - Fantastic customer service. Always a good experience on the rare occasion I go in there. - Great rates - savings rates are the best I've seen in the area, personal loans rates are good as well. - Alliance One ATMs - no foreign ATM fees as long as you go to another bank with Alliance One ATMs. And recently they've added Allpoint, which is in most CVS, Walgreen's, and Target stores. This is a HUGE perk for me when traveling. - Online chat is available during business hours if you have quick or basic questions and don't need to physically go into the bank. Some things that could use a little TLC: - Net Teller (online banking) looks terribly outdated and is pretty clunky. You can't deposit checks from your phone like many other banks allow. - ATM deposits are done through envelopes you have to fill out every time. It would be much easier if they came filled out - I've already put in my card, they should know the account. And the ATM times out after a few seconds, and there's no way I can write in all of my personal information and account information before the time is up. (Pro tip: go to the ATM and let it time out, then keep an envelope in your car/home and fill it out for next time.) Of course you can go inside, but I almost always end up making it there after closing time, so the ATM is the only way to go for me.

I came to this branch to get my mortgage per-approval, and had a great experience. The…read moredrive-through is easily accessible.

Got a car loan through the Honda dealership down the road. Weird ways of paying bill in that you…read morehave to go on line to print out your payment coupons, and after a while even that didn't work, then old coupons would have to be photocopied and the date changed...odd! Loan was finally satisfied and we were told in two or three weeks we would receive the title....six weeks later we have no title for the vehicle. Go to this branch to see where the title is and documentation showing the loan is satisfied with no Lien remaining on the vehicle. Told you normally don't get copies of the loan papers showing it's been paid, but the title was mailed the day after the loans final payment was made. We were given a notarized letter stating the loan was satisfied that could be used to get a duplicate title. Went home and got on the BMV website to see if we can get a title that way, and the site stated there was a Lien on the vehicle and it would be mailed to the lender. I guess now we get to go to a BMV branch and hope the notarized letter will allow us to get a title (at an expense we shouldn't have to bear), not to mention the frustration factor. If the BMV still has to mail it to the lender, more headaches in store...stay tuned.

I just recently applied for a loan with these folks & the process was so easy! That explains why…read morealmost every loan I have had in the past 20+ years has been though them. It's nice to be treated as a member! Thanks Forum. Lori Houchin Morgantown,

The front desk staff is rude, snotty and needs to be retrained in customer service…read more I am closing both our accounts and will never do business with this bank again. I will continue to warn The public that unless you don't mind the employees treating your family with contempt , run elsewhere.

I had purchased 2 gift cards from S Meridian CVS in Greenwood. The one I purchased with my debit…read morecard when opened by my Pastors wife, which was given her for her Birthday, had 2 playing cards and a photo copy of one side of card with part of it whited out. The second one was to my Son in law, for his birthday, had Vanilla Visa card in there, but the last 4 numbers were scratched out. I went into Huntington and spoke with Racheal, who was sincerely shocked and sympathetic that something like that could happen. She immediately opened a dispute and while doing that Preet another Teller was so helpful and kind answering any questions for me while Racheal was working on my paperwork. Racheal finished promptly, and on my way home I got a ding telĺing me that they already credited my acct the money that was stolen from me. While in the bank I spoke with Anae about a car loan, these Huntington people know their stuff and wiĺl bend over backwards to help you. Celeste the Manager has helped me out of some serious situations and I can understand why the girls who helped me are so wonderful, management like Celeste set a great example with integrity and compassion. I have been a satisfied customer for 10 plus years, I will never bank anywhere else. Thank you ladies for always being there.

I have been banking with Fifth Third for over 10 years and they are acceptable for general banking…read more I have tried different banks, but they have been fairly consistent regarding my various banking needs. This location is fairly close to where I live, which is convenient and the personnel are always pleasant, quick and efficient when I need to handle any business. I go to this location because the other location that was closer to me surprisingly closed down, which was disappointing, but it is what it is regarding the current state of affairs within the economy and post Covid.

Going to the bank isn't always a good time but at this location it always is! I'm horrible with…read morenames but everyone deserves to be mentioned by name, the tellers, and bank manager!

I am not going to spend $50 on a SIM card so I can call to talk to your answering machine. It's…read morereal simple I will just close my account when I return to the US. You suck there's nothing more to say.

The lady that helped me was great, I see no reason for a 1 star rating. I had a question that…read moreneeded to be answered by a banker but they were real busy at the time. Instead the Woman assisting me helped get everything I needed before leaving, printing out the right documents and statements to help in the meantime. She could have said you'll have to come back and try to get the next person moving as fast as possible but she made sure to follow through with good customer service. That's really all I can ask out of a bank. Will report back if I find that was a fluke.

Horribly slow service. Very rude workers. I was waiting for an hour without anyone being able to…read morefix the problem on my account.

I am a long-time customer of PNC. I have taken out multiple home equity loans with them in the…read morepast. I have always made payments timely and paid the loan off when I refinanced my home. My wife and I have outstanding credit and plenty of equity in our home. We refinanced this summer and paid off our PNC home equity loan once again. I have now been trying for three months to obtain a new home equity loan with absolutely no movement. I've been told for three months that it is in underwriting. I've never had this issue in the past where I was able to get a home equity loan approved within two weeks by PNC Bank. I wish they would just tell me they have no interest in making a loan. I need to move on as we have home improvements we would like to make.

The staff is always smiling and helpful. The manager is welcoming and great. If you need a bank…read morethat treats you like family come to this place. Ed and staff go above and beyond for everyone!!