I want to thank everyone at Right At Home for making my recovery easy. I would like to name a few…read morepeople: Dakota - who made sure I had someone every day who knew my needs . Shantay - who did the same Cyndi- who cared for me like family But each and every aide I had knew my needs and showed up on time and were self starters and were eager to help in any way they could. The agency is local and so are the aides . They will drive you to appointments, run errands , light housekeeping, cooking , personal aid like helping with bathing or making the bed , laundry . I was very pleased with their work ethic and the stamina of the aides is wonderful! I recommend Right At Home for anybody recovering from surgery or an illness. It supplies the extra help the family and the person may need taking a lot of the worry out if the situation.

I was extremely pleased with the help I got from this agency . Ms Sheeren is very professional,…read morevery pleasant. My personal aid , Ms . Keena , was young, but mature for her years, good work ethic , non smoker, very honest , personable, pleasant young lady. I have tried another local agency but this one is by far the best around . I would recommend them to anyone needing assistance after surgery or for longer term care. I would use them again.

Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.

They have plenty of qualified staff, and can ensure you have the coverage you need. Staff is…read moreprofessional and pleasant. Their only drawback is communicating- meaning it is very difficult to reach office staff, or get call backs so if you need to change service days/hours if you don't go in-person, you won't get anyone in time even if you try starting a week out. The phone system is useless as nobody seems responsible for answering or responding to calls. You will have long wait times(I.e. 15-20 minutes) before you give up.

I have discovered that the office I work with never opens on time. I continue to reach the…read moreanswering service and no one is able to discuss my case, but are quite cheerful to take a message. And then no one calls back. When I was finally given an extension to call it gave me a generic message asking me to leave a message. I'm so frustrated. I feel as though there is a very regular lack or concern of care with them. I want to find the right person for me and I think I might have, and I'm trying to communicate this, but I have to say again...there is no way to! I hate feeling like I have to leave a review and this my first one on yelp. I just wish I had known I'd have a choice in companies when I was set up with them. I finally found one great caregiver with them and I really want her to stay, but can't let them know and pray I can get ahold of the scheduler before she's assigned to someone else! Wish me luck guys!

I cannot say anything bad about this company or employees. They were all very helpful,…read moreknowledgeable, kind and friendly. We had nurses, PTs, OTs coming in and they all were great. Nothing derogatory that I could say about them. I would recommend to anyone who asked.