Customer relations is appalling! This mortgage company held our original loan. In the beginning of…read morethe loan process, they were all over us with ridiculous text messages, emails and an occasional phone call. They DO NOT PAY ATTENTION to detail, failed TWICE to list the correct phone numbers in order to sign E Documents, failed to list myself and spouse as married, took it upon themselves to change the date and time with an already scheduled notary that resulted with an angry voicemail to the lender -without a call back or an apology from the lender. After closing documents were E signed, NO COMMUNICATION WHATSOEVER from these people, calls to them were met with the same recording - Nobody to take the call. This morning, FEDEX delivered an over night letter containing the funding and documentation. I do not know how this business claims to be the 2nd largest Mortgage Loan Servicer in the U. S. My overall experience has taught me a valuable lesson as to when I should walk away and do business with my own bank! I recommend that you seriously shop around before giving your business to this 3 Ring Circus.

I recently completed a loan assumption through this company, and it was by far the worst lending…read moreexperience I've had. As a real estate agent, I work with lenders every day, so I have a solid basis for comparison. I worked directly with Matthew Pierce and Robert Hessenthaler. While I'm sure they're pleasant people personally, I consistently struggled to get clear, straightforward answers from them. On multiple occasions, I requested a breakdown of fees or numbers and was essentially told, "That's the number," without any meaningful explanation. Unfortunately, the experience hasn't improved now that the loan assumption is complete. I've owned my home for 11 business days, and they still haven't set up my mortgage payment account. I've contacted them three separate times in writing asking them to confirm that I won't be charged late fees since the delay is entirely on their end. So far, I have not received a clear answer. I also contacted LoanCare, who confirmed they have no record of a loan associated with my property, indicating the issue is still on Lakeview's side. To make matters worse, I came home to three mailed notices claiming I had been unresponsive regarding a required home warranty. I thoroughly checked my email, phone records, and previous mail and can confidently say I never received any prior communication about it. When I asked about it, I was told I needed to call them to learn about the warranty. That process makes no sense, if a customer is expected to take action, they should receive clear communication explaining what's required. Overall, my experience has been marked by poor communication, a lack of transparency, and confusing processes. I wanted to put the loan assumption behind me and start fresh once I became a homeowner, but the problems have continued. I genuinely hoped for a better experience, but unfortunately I can't recommend this company based on my own. I only hope my loan is eventually transferred to another servicer so I no longer have to work with them.

On Mortgage is a great company. The staff is amazing and they make sure you don't feel like just…read moreanother number. They know what it takes to get the job done quickly and have many different options unlike those one size fits all options offered at the banks. Don't hesitate to call Javier and his team. They will get the job done for you.

All our expectations were exceeded BY FAR! Mike and his team of seasoned professionals found me the…read morelowest possible interest rate available and the service was top notch from beginning to end. I couldn't believe how quick and easy it was to purchase our dream home. Highly recommended. They saved my marriage!!

I have a loan that they service. They never answer customer service phone calls. You can only…read moreleave a number for call back or a message and they say the call back time is two days. They either never call back, or it's from an unrecognized number and I miss the call. The industry is not great at this in general and they are right in their with the rest.

I came across Silver Hill Funding in my search to refinance our business mortgage. SHF is also…read moreaffiliated with Commercial Direct. I had equity in my building, so finding mortgage companies to talk to was fairly easy. I was hoping to find a finance company that would be easy to work with, could close rather quickly, provide cash out, and not place ridiculous covenents into the mortgage like our local bank did. After talking with Millie, who is extremely knowledgeable in mortgages, she quickly provided an offer that any company would appreciate. Low costs, long term, high LTV, low application fee etc... they really want to lend money. We closed our mortgage 60 days from our initial conversation right in my office. I had my cash out money transfered directly into our checking account without any issues. Overall, I would highly recommend Millie, and Silver Hill Funding to anyone who really wants to work with a pleasant, and results orientated mortgage company.

Let me tell you, I was very astonished to see the bad reviews. I had a completely different…read moreexperience. I worked with Adriana from beginning to end and the process was flawless. She was beyond helpful, helped closed my loan beyond quick, and even that is an understatement. It was expeditiously completed. In addition to the phenomenal service, their entire process really flabbergasted me. From the amazing terms, rates, conditions, what more can I ask for. Once again, thank you Adriana for going above and beyond.

THE WORST! Cost us thousands and the loss of a home! They do not honor their committed timeframes;…read moreclosing dates mean nothing to them, and there is ZERO communication in writing to back up what they say, All they tell you is, "Oh yes, everything is fine, no problem. We have all we need". UNTIL, their "attorney" gets the loan package then they find out they don't have basic documents that they should have had during the 1st week of processing. They are an embarrasment to the finance world and they ruin peoples lives by mishandling situations like this. All the meanwhile, they just don't care!

Universal Mortgage makes lending easy ! They are very helpful, professional, and skillful with…read moreloans .

From the owner: Located in Miami, FL, Universal Mortgage is a licensed Florida mortgage correspondent lender which…read morespecializes in residential and commercial financing. Our goal is to help everyone achieve the American dream of home ownership. Call us today!

So knowledgeable, organized & on top of everything. Vanessa went above & beyond for me & made my…read morecondo purchase as seamless as possible. If you're looking for someone to advocate for you & educate you along the way, she's your girl. I can't recommend her enough!

From the owner: What sets VMB Loans apart is our ability to serve clients who don't fit into a traditional lending…read morebox. We specialize in helping self-employed borrowers, real estate investors, foreign nationals, and buyers of unique properties secure financing solutions that many banks cannot offer. As an independent mortgage brokerage, we have access to a wide range of lending options, allowing us to match each client with a strategy tailored to their goals rather than a one-size-fits-all loan product. Our approach goes beyond simply quoting rates, we act as trusted advisors, helping clients make informed financing decisions that support their long-term financial objectives. Combined with hands-on service, transparent communication, and a commitment to guiding clients from application through closing and beyond, we strive to create a mortgage experience that is both personalized and results-driven.

Guaranteed Grade A service…read more Jeff worked so hard and fast to get our paperwork complete. I highly would recommend them to any of my close friends and family. Truly Grade A service. Give up your search and go with them, you would not be let down!

We have worked with Jeff and the team at Expert Mortgage Group for two of our home purchases and…read morewords can't describe how grateful we are. Jeff makes the overwhelm of buying a home an absolute breeze. He is an excellent communicator, works diligently with a positive attitude and is incredibly informative throughout every step of the home-buying process. We refer all friends and family to Expert Mortgage and there aren't enough words of gratitude to describe the joy of working with Jeff and the entire team. So thankful to have found such a wonderful company!

Buying and selling a house is not something I do every day, but we just bought our first house with…read moreProspect Mortgage and I must say Tyler Bahnsen and his group were excellent. When looking for a mortgage, I was originally only going to just go with a local bank, but getting in contact with individuals was rather complex and no one would return phone calls (not a joke, I tried... really and we even have an account at this particular bank). Tyler at Prospect was recommended to me and he even meet with my wife and I on a government holiday to get my pre-approved arranged for an offer I was making on the same day (small house in the Grove). That deal fell through, like so many others, but the last one worked. Prospect's fees are rather reasonable, and the rates are extremely competitive for the Miami market. Also, they will talk with you and answer your questions! And, they move your package through the system at a rate faster than most groups can. I know, as I am presently waiting on a buyer's bank (not Prospect) to close on the property I am selling. I would especially recommend Prospect if you are doing a FHA 203k loan, as they truly have a lot of experience with this program. At present we have a 203k, which we are using to renovate a roof on 1965 home. Prospect helped us get all of our required information from the contractor organized - and they communicated in a timely manner when issues occurred during the process. Let's face it, buying a home in today's market requires much more review and paper work than say 6 years ago. And, this is the important part, if your brokers is on the ball, they head off any issues and get in contact with you quickly, so that the proper information may be acquired. I had a great experience with Prospect in Coral Gables (used to be in the Grove) and Tyler's group.

Jackie Almendarez took care of our loan application, the process was complicated but she did an…read moreamazing job , she fund solution to our situation and made it happen. She is also very nice person very responsive anytime you have a question . I will definitely recommend her to everyone around me and will use her services again

The process was fast and everyone was so helpful and prompt. It was the best experience I have had…read moreclosing. An amazing team honestly from the first to the last step. Thank you all for working so hard and helping my family. we greatly appreciate it! Sincerly Jinell & Jeff Timmons

Xaiver and his team conducted a smooth and professionally handled loan process for my son Oscar…read moreJr.. I am the real estate business and can not count the number of loans that I have personally secured and been involved with. This has to be one of the most efficient, honest and professional teams I have worked with.