TERRIBLE customer service at this Home Goods in Bay Terrace! Their MANAGER Claudia is a horrible, disrespectful, miserable woman with awful attitude towards customers!! I asked for a simple $14.99 refund (wow!) for a purchase at a different location that was too far from me, and she did nothing, nothing at all to assist me. What is she getting paid for to do then? Why is this awful woman with a sarcastic attitude a manager here?! She told me to drive all the way out to the Home Goods where I purchased to get a $14.99 refund. Who in the world says that?? And with such pleasure?! She shouldn't be working anywhere as a manager, what a disgrace!!!! read more

place is very narrow and packed full of stuff. good luck getting around the store. Not my kinda store but enough stuff to choose from.

I love everything the Home Goods have prices are good, employees are very helpful and very kind.

Great selection of home decor items. Service is great with friendly cashiers ready to help you with your purchase. Front doorman greeting customers as they arrive builds a friendly environment for customers. read more

Home Goods - Tumbler and ceramic sponge holder. - Furniture Stores Near Me - Bay Terrace, New York

This location used to be a Barnes and Nobles bookstore. We were super sad that it had to shut down. However, we were also happy to see that it was being replaced by one of our favorite stores. My wife and I always have a good time just walking through the aisles and browsing. You never know what you're going to find. Maybe a small toy to be used for the next birthday party; perhaps a small side table for our basement; or some weird container of edibles. And I think the staff are usually quite courteous. However, I do agree with other reviewers here that it can be a little messy, and there are frequently broken items on the shelves for sale. Parking is usually plentiful. But the spots are quite tight. If you drive anything other than a compact sedan, you're going to be squeezing your way out of your car. Actually, you'll probably be squeezing regardless. Anyway, we always have fun walking through here. It's like a huge garage sale. Not in a bad way. Just fun when we find a piece now and then, and usually at very reasonable prices. And the whole complex is neat, clean, and safe, with its own very visible security guard team. read more

This is one of the best Home Goods location I'd been. All is placed in order. Each section has visible assigned associate that readily assist customers. Pricing wise, very reasonable for the quality of the merchandise in question. It has good selections. My tip, if you find something you like, grab it as it will be gone when you come back. read more

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Long story short: nice store, downright rude employee (specifically the cashier Marie). We decided to go at opening time 9:30am to enjoy a quiet, peaceful shopping experience on a holiday weekend to stock up on some items. We liked the location given the ease of parking and wide space indoor. Nice items, a bit pricey when compared to Marshalls, but overall nice items. This store gets a one star because we were satisfied with stock. NO stars for customer service. Entered a slow check out line. We were standing about 5 feet behind a customer being assisted at counter, I was at the edge of the aisle with my baby stroller, patiently waiting. Meanwhile, it's a quiet store so we can hear every single conversation at the register. Cashier named Marie looks at us and snaps in a rude, condescending tone (out of nowhere) to step back because we can't be on top of the customer at the counter. The customer, who is pregnant and with her spouse, never said a peep and actually smiled at us and our daughter earlier when we were on the line. I responded and said "we're not breathing over her shoulder." What in the world was up Marie's butt at 10:15am?! I can't imagine having to deal with someone like that in the afternoon during busy hours. We have never been treated liked this at a Home Goods, Marshalls or TJ Maxx. I didn't expect such downright rude service for customers who are on the line to PAY for their items. I'm so disgusted by the behavior that I will not return to this Home Goods in the future. Hope the store manager gets Marie some courses of general etiquette and mannerism. read more

Home Goods - Does that look like I'm hovering over the customer's shoulder? Plenty of space. - Furniture Stores Near Me - Bay Terrace, New York

We were searching around for some plant pots and random home decor. Home Goods is usually the right place. We came across some pretty good deals for children toys and also some outdoor furniture. This Bayside location is great but it is sad to see how many stores have closed in Bay Terrace during the pandemic. read more

Home Goods - Furniture Stores Near Me - Bay Terrace, New York

This home goods is one of the worst I have been to! The merchandise are scattered everywhere! Super unorganized!!! Where is the manager?! My biggest problem was seeing the register ladies just talking and talking amongst each other while the line here was super super long!!!!! It felt like being at Burlington but at least Burlington no matter how long the line is, the line shortens super fast! This always happens when I am at home goods of bay terrace!!! No wonder the ratings here is terrible! Not a happy customer!!! read more

Good selection of housewares. Good prices on sale items. Drawback is checkout. Had only 2 checkers on busy Friday P.M. Better service might be an incentive. Competes with Bed, Bath @ Beyond and Raindew favorably. read more

Amazing place! The employees were so kind. Everyone had a smile at this place. The customer's were also nice! When a customer overheard me saying where is the bathroom, they told me we're the bathroom was! Amazing HomeGoods! read more

This Home Goods location is OKAY. Nothing special. Selection varies greatly. I find it difficult to review places like Home Goods, because it's hit or miss. One day you can find most things you're looking to shop for and other days, you can't find anything. Between this location and the one near Roosevelt Field Mall, I would have to prefer the latter. The only things this place has going for it is access to a huge parking lot and so many other stores in the shopping complex. read more

Super glad there is a home goods near my neighborhood! I love coming here and walking down the aisles looking for things I don't need and end up buying a whole bunch. They even have a good section of food, chips, snacks, pasta, and spices. They have a big collection of toys for pets and snacks for pets. Parking is in the bay terrace center so it's huge and guaranteed for you to find a spot nearby. read more

Horrible! While I was shopping I saw the manager texting away on her phone while there was long line of people waiting to pay. When she finally makes it to the registers she didn't even help out. She pages someone else to come to the registers. No wonder people want to shop online. Customer service these days suck! read more

I live in Bayside and have never been to the Bay Terrace Home Goods; however I used to work in Port Washington and occasionally went to the Home Goods in Port Washington North, along Shore Road right across the water. That store was well organized and neat, they really kept it nice. Yes the line was long and took several minutes, but I didn't detect any rudeness from the customers or the cashiers. Just a suggestion to go to this location if you are dissatisfied with the Bay Terrace location. Address: 75 Old Shore Road, Port Washington, NY 11050 Phone: (516) 767-4590 read more

I've always been a fan of Bay Terrace and although Barnes & Noble was a staple, I welcome Home Goods to the shopping center! The store was well stocked considering post holiday shoppers (me included). I was able to find some nice random items for the home at reasonable prices. The staff was dedicated and check-out was a breeze! Cheers to the staff and the "new kid on the block!" read more

Very well organized and clean it was the grand opening so it was extremely crowded but the had a lot of staff there to help with everything.. the selection was wonderful and the shelves were full ! read more

So loving to notice this homegood . I found out so many cheap and beautiful home decore stuff and i got so many compliments from that

Was happy when this location opened as it was closer than the Westbury store for me. I have been to this store at least half a dozen times (probably more) and have yet to have a speedy checkout experience. Today, I went out of my way to run in and pick up some dog toys (HomeGoods has a very good selection of pet items) and again, the line was snaked around three times and barely moved in the fifteen minutes I waited. I ended up leaving without making the purchase. If this happened once or twice, I would understand but this seems to be a constant with this location, no matter what time of day. On the other hand, the Westbury store also always a long line but their line ALWAYS moves fast and they have the most pleasant people behind the register. read more

What a lousy visit this morning. Happy Home Goods going green and getting rid of plastic bags Did they have to do it this Saturday morning when I had 12 items and no way to carry them to car? No sign anywhere. After paying is when I was told there was no bags for my items. None of their great 99 cent bags either. Really annoyed read more

Will not be coming back to this particular location because of the rude cashier: Marie. To the manager of this store, please train your staff, no customer should be spoken to this way. read more

Extremely saddened and bitter about the fact that Barnes & Noble is no longer occupying this space. That said, I do love Home Goods and this new, minty fresh location, is not a bad replacement for the bookstore (how's that for cognitive dissonance, lol). I've been here a handful of times, usually in the evening hours, and surprisingly, it isn't too clogged or overwhelmed with shoppers. You won't find anything out of the ordinary here than you would at basically any other Home Goods, but once in a while, they'll carry a piece that you haven't seen before, or is perhaps a little less dinged up because the foot traffic here seems to be less (at least according to my observation). Just last week, I purchased a wall mounted wood frame cork board to pin all the lovely Christmas cards we've gotten this holiday season, and I learned that there was a little more selection here than the Home Goods in Glendale. I also love that the parking lot is free, and that there are other stores in this Bay Terrace shopping center to visit, and the very nearby AMC theather is pretty rad, too. If you drive about 10+ minutes from Bay Terrace to Bell Blvd. there are a ton of restaurants and eateries to visit, which is an added bonus! I would give this a true 4 stars, but I'm shaving one star off because I am forlorn at having lost the iconic Barnes & Noble that was sat here for years before society lost all appreciation for print and hardcopy books! And I will not be easily consoled by a Home Goods, appealing to my interior design impulses!!! Okay end of rant... http://giphy.com/gifs/brooklyn-nine-l5LBfnHi6yExi Happy New Year, people!!!!!! read more

Very nice store. I love home decor so I can spend hours there. It's hard to come in and not buy everything. The workers are nice but the store is messy itself. Items everywhere but none the less a good experience. read more

So happy there's a HomeGoods in Bay Terrace! Parking is easy and there's a ton of other shops around to browse. I've been here around the grand opening time and holiday season, and has to leave because it was too crowded to shop comfortably. But I recently visited on a Monday and there were a few people there but exponentially less than before. The store is really nice but a lot of the merchandise was in clearance because it was broken, cracked, missed pieces, scratched, etc. I get it, it happens. But there were so many things that I liked and wanted to buy, but they were broken or missing a cover. The prices here are amazing and the selection is huge, but also messy. A lot of things were out of place, but I saw workers there trying to fix it and make things look nice! Btw, for those of us with super small bladder, there's a nice public bathroom in the back. You're welcome. My only major complaint is the cashier at the time - her name was Brittany (not sure how to spell it). I've been a cashier before so I know what it's like, believe me. But the level of attitude I saw her spew out kind of made me uncomfortable. One woman was checking out and cut the line. Yeah, if I was a cashier, I would say something and ask her to step in the back of the line. But she took that customer and then as the transaction was wrapping up, she yelled at her in a harsh tone and told her that she cut the line, where the line was, and to never do it again. The next transaction that took place right after that was a return, which took so long that the line piled up and backup was needed (which is much appreciated). Although Brittney was friendly to the woman requesting a return, I overheard parts of the conversation and her attitude began to shine through again. I'm thankful that I was lucky enough to get the other cashier who came for backup. Idk, I've worked in retail and I understand what these workers go through, but yelling and a bad attitude is unacceptable. People will remember that and it'll influence the way they feel about shopping that store. read more

Happy that home goods is here. When Bombay left the area, I was heartbroken! Now I can get my fix even though you do have to come frequently to see what goodies they get... but when you find them, you will be sure to love. Unfortunately I can't say the same for the staff which is why I give it a 3 stars. Hopefully they will work on getting some more customer service minded people ASAP. Hard to get help when them seem not to want to be bothered. -*eyeroll* read more

I loveeee a good Homegoods- unfortunately this location doesn't make the cut. Their selection is usually pretty bad. Most furniture items are damaged and broken. Shelves are messy and cluttered. But most importantly staff is unbelievably rude!!! On multiple occasions I have heard them taking rudely about customers. Unacceptable. read more

So far so good but shelves were half empty late Sunday afternoon. Don't know if they were sold out or still stocking shelves since it only opened a week ago. Wish they had more food items but it's still a great addition to BT shopping center. read more

This is a terrible store with horrible employees , the store is a pig sty with aisles blocked with goods , you cannot even get down aisles . The merchandise is below standards as well is their selection it's like all the other stores dump what they can at this location which is unfortunate as it's location is excellent . The store is extremely poorly run with nobody taking pride in anything and that includes the so called managers who manage nothing , rude employees just complete the experience in this home goods . This store is an insult to those who live in the neighborhood we waited for the store to open only to find out it would be such a disappointment if I could give zero stars I would ,, if you live near this store don't waste your time go to the other locations and if you don't live near this particular store keep going it's not worth your while, a real waste of time and energy . read more

I was so excited about homegoods coming so close to home! Grand opening was mayhem as expected. The store itself is in deperate need of restocking items! Weeks after the same items seemed to be on the shelves. As for the hoilday season there was mainly stock of chocolates and cookies. Lack of towels, bedding etc. I understand it may be the space and possibly smaller than other locations, but dont sacrafice quality for space. Hopefully bay terrace brings some more higher end shopping. We need trader joes, shack shack, whole foods, zara, sephora something! read more

Great prices- don't go on a weekend, since it's new, it gets over crowded. I asked and employee named Diana, (black hair)if she could help me. She gave me the biggest attitude and told me to wait, as she threw her hand up! Some people could be so miserable - the store just opened geeez! Aside from her other employees were so helpful and friendly. read more

Today I came first the first time to shop here. I did not have the best experience ever. Can't complain about home goods but this location was not what I expected. The people on the floor are so rude. There's cashiers on their phone while calling customers up. The service is just not the best at all. I also had a situation where I needed the manager and she took forever to come. read more

I have to give a shout out to an employee, Doreen who helped me purchase an awesome table at the Bayside Homegoods today. It was a marble top probably weighed at least 50lbs. You know home goods you see it, you-gotta grab it ! She helped me lift this table to the front of the store with out batting an eye. She also happen to be the cashier checking me out and pushed me to try and get a discount. She introduced me to the store manager who was also really helpful. Took time looking over the table. However the stock boy Alex who helped me to the car chipped the table putting it in my car. But it's ok, it's so heavy I'm not taking it back. I had a great experience at this store today. read more

Just visited the store and all I can say is eewww. Rows of junk worse than Target and half empty shelves. From the favorable reviews posted I am led to believe the store already has had its heyday. This neighborhood is in dire need of quality "high end" retail stores and supermarkets. read more

Came across one of the employees Brittany and kindly asked her for help. She had such an attitude and told me "don't you see I'm helping someone?" and rolled her eyes. On top of talking to me nasty I could hear her talking to her co workers in such a negative and disgusting manner!! VERY RUDE AND NON-ACCOMADATING!! Customer service is key and if you don't know how to help a customer or act in a professional and kindly manner then maybe this isn't the job for you! read more