Great home care!! VIsiting Angels Lovingly watched over mom when no one else would. Dead beat…read morefamily members refused to let mom stay & visit in their homes, that she paid their down payment for, to allow her time to spend w/ her grand children. Disgusting family!!

From the owner: Visiting Angels is a North American franchise of elder care service agencies…read morededicated to helping seniors age comfortably in their own homes. In Kootenai Country, families and their loved ones turn to Visiting Angels Coeur D'Alene for professional, comprehensive in-home care services. Providing a welcome alternative to nursing homes, Visiting Angels creates customizable care plans to help seniors age with dignity and respect.Idaho's bonded, insured, licensed team of compassionate caregivers offer hourly, overnight, or live-in care for a wide range of temporary and long-term care needs. Seniors and their families can select a personal caregiver, as well as the schedule and service which most accurately suits their needs. From respite care for family members to Alzheimer's and dementia-related illness care, Visiting Angels can accommodate your loved one.The range of assisted living and senior home care services includes: Hygiene AssistanceMeal Preparation & Diet MonitoringLight HousekeepingErrands and ShoppingJoyful CompanionshipWeekend & Holiday CareVisiting Angels' independently run administrative office will work closely with family members to ensure the optimal comfort of their loved one. If you or your elderly family member wants to continue living independently but needs the training and expertise of a friendly in-home care provider, Visiting Angels is there...

I started my journey with Centerwell about 15 montha agp. I had an abdomen wound, and Centerwell…read morewas the only home health place that was willing to come to my house for treatment. I started with the same two nurses Liam and Ryan. These were 2 of the most amazing nurses. They were so patient and did everything they could to make sure I was getting the best care. I wish the medical field had more amazing nurses like I had. Not only did they help with my wound care, they also listened to all of my concerns. Recently I have two more nurses Gwen and Nikki, and they are great too. This has been a long recovery for me but all of the nurses and staff at Centerwell have gone above and beyond, they have always been able to answer any questions, and more importantly they have shown such amazing care and compassion. This could have been a horrible experience but with Centerwell I have had the best recovery that is possible. I wish I could give them a million stars because they deserve it.

This is definitely the best agency I've worked with. All the nurses and therapists are great. I…read morewould recommend Kindred to any friend or family member needing home health care.

I was given professional advice from one of their caregivers that resulted in a serious injury to…read moremy wife. We put full trust in them believing that it was the best thing to do. As a result we have incurred numerous additional expenses that are not covered by insurance. They have refused to accept any responsibility for this incident that was done at their recommendation. They haven't even offered to share the responsibility. Because of their lack of concern for our welfare I am unable to recommend their service.

Crest home health is excellent!! I have been using crest home health for about a month, and have…read morehad excellent service for my 91 year old mother. The nurse (Kim) is excellent, she is very informative, kind, caring, and thorough!! The physical therapist, Kelly is excellent as well. She has helped my mom to become stronger in walking, and does great strengthening exercises with her..Mike the occupational therapist, has helped me to learn ways to help my mom to be more safe, and helps my mom with strengthening exercises as well. I would HIGHLY recommend this home health facility!! All are compassionate, friendly and caring!!

April's billing is from a different planet or country for sure! They have over billed me many many…read moretimes and it takes literally hours on the phone to actually accomplish nothing until you have your insurance provider file a grievance. Things go ok for about 3 months then the creative billing starts again! Trying to move all equipment over to a new device company is happening now. Choose a different company if you want service ( in English).

I hate the fact that these review sites won't allow zero stars. I would select a negative rating if…read moreI had the option. I needed replacement tubing for my CPAP machine and it was kind of an emergency, since mine got damaged. I went to their website and opened a chat dialog to see about getting some supplies from my local "Retail" location. The "Customer Service" agent, "Trisha" said that wasn't possible as they don't carry any inventory. When I asked her what I was supposed to do as I needed the replacement quickly, her response was to tell me to go get it somewhere else. When I expressed my disappointment in that answer, she shut down the session. I tried calling the local "Retail" location, but it put me through to their main call center, which consists of several jumps through automated menus and at least two transfers before I finally got to a selection for automated supply ordering. I went through more menu selections and, when I entered my phone number, I was told it wasn't recognized. Twice. I couldn't back out so I had to start over from the beginning and, skipping the "automated" part, got to someone who also told me that the "Retail" locations were just for setting up equipment and that she could set up my resupply order and it would be here in 7-10 days. She seemed unconcerned with my fairly immediate need. She confirmed my information which included my phone number (You know, the phone number the system failed to recognize. Twice.). I'll see if anyone in town carries the tubing I need and, if not, I guess I'll be digging out my old machine until my resupply gets here in a week or so. I can certainly see why, everywhere you look, Apria has abysmal ratings. Their customer service is far from it and, being paired with Kaiser Permanente, as it is in my case, makes things even worse. I'm glad I'm switching back to Premera, where I'll, hopefully, get set up with a real medical supply company that has real medical supplies, instead of this mail-order garbage company.

Had another company caring for my 92 yr old veteran father. It was a disaster…read more Fortunately, we found Doug in a newspaper. Couldn't be happier. Ever since the first meeting he has been professional, attentive and always communicates. His staff has also been supportive, friendly and helpful. Anyone in need of help for your family members I highly, highly recommend A Nurse Next Door, moreover Doug Holcomb and his staff. Thank you for what you do for my family.

From the owner: With a compassionate, dedicated and professional care team that is available 24/7, Nurse Next Door…read moreCoeur D'Alene, ID mission is to make a difference in the lives of seniors, every day. Douglas and team are ready to do everything they can to put a smile on the faces of their clients while helping them age happily and independently in the comforts of their own homes. They provide services across the full spectrum of care, including Alzhiemer’s and alzheimers and dementia care, companionship care, homemaking, personal care, relief and respite care and transportation/accompaniment - all with no long-term contracts

Run!! There is such a level of unprofessionalism that I and my siblings felt unheard in regards to…read moreour parents needs and routines. Penny seemed as if she was hearing us at first. But later as we are reviewing the Plan of care, we realized she hadn't heard us at all. When asked about it she made us feel inferior. But we knew if our parent didn't have the routine that we had explained that they would not accept help. my siblings and I have been caring for our parents for the past few years and just needed some time here and there for our own families. We were told Comfort keepers is the best so we read reviews and looked over their website and agreed that we would sign up. first of all there are only 2 administrators which seems to show that is overwhelming. Penny became snappy with us and maybe she is just overworked we don't know and can only assume. The scheduler and the caregivers were truly kind and caring. The scheduler unfortunately had to listen to us many times vent about how the plan of care wasn't what we had asked for which was simple... cook breakfast, clean the kitchen, provide conversation with our parents (we even made sure to tell penny a number of topics that were of interest to our parents) . we provide the grocery shopping and have a housekeeper for the house. Many caregivers were kind and compassionate. But there seemed to be an extremely high turnover of employees. We have since joined a caregiver support group to help us cope with the decline of our parents and discovered that there is many who have expressed the same concerns. we have since chosen another agency to provide care for our parents and the administration (so far we have counted 5 administrators) have all been so understanding, seem to have heard us and the caregivers are also amazing. We even got to see one of our past caregivers who had cared for mom and dad through comfort keepers and were shocked when she walked in (happy to see her) when we asked her about I she stated that she had left Comfort Keepers and is now with this agency, we then asked her why she left comfort keepers and she would only say that she didn't see eye to eye with the administration in the office and was very professional in her answer. I have sat on this for a while now because I wanted to make sure I left a review with sound mind and not anger. I wish everyone who cares for their family members peace and calmness and hope you find an agency who listens.

Our family's life has changed since Comfort Keepers took over care for my Dad. He has severe…read moredementia and needs 24/7 support. Comfort Keepers meets our scheduling needs and keeps Dad happy and comfortable. He's clean and his home is clean and he's well looked after in regards to medication and healthcare.

If you are looking for wonderful Hospice Care, I highly suggest Auburn Crest Hospice. I moved my…read morehusband FROM ...... THE SCHNEIDMILLER HOUSE (North Idaho Hospice) because after being transferred there from the hospital in ICU, they said they would observe him for 5-7 days. IF he qualified, then he could stay. IF he did not, then I would be charged $250/per day but they also assured me they had a sliding scale according to your income. After the observation period they told me there really wasn't much else they could do for him as he was not in any pain. Isn't that the whole concept of Hospice care?? I had to have him transferred as soon as possible or they would start charging me. I found AUBURN CREST HOSPICE and brought my husband home with their loving and caring guidance through a very difficult time. My husband passed away a week later and I could not have asked for better nurses/CNA's and the other staff who deeply cared for me and my husband during AND after his passing. They are wonderful and I felt blessed to have found them. If I could give them 10 stars I would! I highly recommend AUBURN CREST HOSPICE.

I've known and worked with the staff of Auburn Crest for over 6 years. We have worked in tandem on…read moreshared clients with much success. They're positive energy and compassionate, highly trained team give families facing the loss of a loved one with the kind of confidence that lets some of the air out of the balloon so to speak for the family knowing their beloved one is well taken care of. I heartily recommend Auburn Crest hospice.