If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

Recently purchased a hot tub and three weeks later a crack in the drain occurred. Super bummed…read moreabout this and having to order a replacement tub. Said this could take up to TWO months! But very impressed with their promptness. Will update on how long it takes to replace this tub. :) Mike is great to work with.

Wow! Kevin and his team were a dream to work with. Great communication, upfront pricing, stayed…read moreon schedule and delivered a top of the line product. When we were told they were the best in town, they were not lying. From day one dig to completely done-15 days.

This review is past due , but still haven't forgotten the over charging for service that required…read morezero work. I had our hot tub winterized and left for the winter. when we got back the lid had blown open. I am not sure whose fault that was, but after hours of cleaning and filling I discovered a leak. I took off the cover and found where it was leaking behind the insulation. i called Continental and asked them to come take a look to see if they could repair the leak. A serviceman came out for 5 minutes and told me they couldn't do anything. Little did I know they charged my credit card $300.00 and would not refund it when questioned

Horrible at returning calls to set up any service. They built our pool but awful service follow…read moreup...find a different pool company!!

We installed a pool this summer with Classic and I can not say enough about them. The service was…read moreawesome, the quality was terrific and folks were really easy to work with. They worked hard, fought through a very wet June and got the pool in on schedule. I would recommend Classic to anyone!

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

We did our research. In September of 2021 there were over 200 Google reviews for this company and…read morethey were 4.8 out of 5 stars positive. Let's just say that they've had $120,000 of our money for 2 years and we are not the only ones. There is no way that the current positive reviews are real. We paid 50% in October of 2021 and then 45% in March which was in the contract. We were to be swimming in July of 2021 but that did not happen. It is now 2 years later and the project is still not completed. They do not reply to calls, text messages or emails. I have mostly worked with Erik & Allen who are not owners but they are a big part of the problem. I would imagine that they just relay what they are being told by the owners, Aaron Stanger and his wife. WOWT / Mike McKnight just did a story on them and this is nothing short of a ponzi scheme in my opinion. Crazy thing is, they seemed to be a legit pool contractor before 2021. They claim labor shortages but they keep taking on new contracts and getting 95% of the money while promising a pool in 90 days. People have had liens put against their property due to the concrete contractors & plaster installers not getting paid by Premier. I am at the end of my rope. The contract says that I cannot post this without notifying them first. I have notified them and I am done. This has put a strain on every area of my life.

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

Investing in a pool is a big financial decision!…read more I am so glad we chose Pinnacle Pools & Spa to complete our project. We could not be happier with how the process worked, the attentiveness of the owner and employees, and the comfort we felt working with such a knowledgeable and driven group of people. We were beyond impressed with the team, Ross, Ashley, Travis, and Liz through the entire process. I was especially impressed with the meticulous nature of Travis and all the work he completed on the project. At the end of the day, Pinnacle Pools & Spa made us feel like family, not just a customer. Highly recommend!

All of our dealings with with James Butler and his crew at Olympic Pool and Spa have been Great. He…read morealways responded to my communications promptly. He is very knowledgeable and the work looks amazing. We are thrilled! Before hiring Olympic for major renovation work, we were provided with references. We had a serious problem caused by another contractor. Several contractors told us there was no fixing it, and that we would have to tear out the inground pool and replace it all. However, James explained exactly what could be done and quoted it. All of his references said he is a genius, and that we would never regret hiring him and his crew. They were correct. Our story ended with a "happily ever after". Thru it all, they have always been very professional. This was a few years ago and our pool is still Perfect!

Horrible staff, expensive, lackluster service. As a new pool owner, I went to them to de-winterize…read moremy pool. The technicians they sent out had no knowledge of how to work a Hayward Pool system and proceeded to damage my sand filter first by breaking the sealing cap, then by failing to put the flow valve back on properly. The technicians also failed to de-winterize my water slide because they lacked the knowledge to locate the correct valves. Because of this, I was unable to use my pool system correctly as intended. The heating system would work because the sand filter wasn't sealed or properly placed. The Technicians spent more time talking on their phones and complaining than on getting the system to work properly. Very unprofessional service. Do not go to this place, it's an absolute waste of your time. Go to other better places.

I have been using this Leslie's for our pool supplies for the last 3 years…read more I have nothing but the best service and experiences here. Ashley has been the store manager the entire time and has gone above and beyond for us. I love that the chemicals are much higher quality that other places Example Leslie's shock has 76% available chlorine to the 50% available you could buy at walmart or other places. So for the extra buck you get more product! I have also ordered some custom equipment as well, Ashley has brought in a new light housing and some great solar lights toys as well. She went out of her way to track down from other stores multiple items and get them in for me.

Leslie's has the worst customer service. I dropped my pool cleaner off to be worked on at the…read morebeginning of April and was told it would be about 2 weeks and I am now looking at them having it for 6 weeks and my husband went in the other day to see how much longer and they said they had no idea, they haven't even looked at it yet, but mine will be one of the first to be looked at whenever they get around to it. No calls, no updates, no apology, nothing. This store has been terrible since Ashley left.

Everything was great! Walked in mask free and wasn't harassed. They have adopted the "wear one of…read moreyou want" ideology abs I support that 100%! They were very courteous and greeted us when we came in, answered all our questions and we found our new mattress! It was delivered today (about a week after we bought it, but we live in a rural area) and the delivery guys were nice enough to actually bring it in the house so that my husband didn't have to try to move the king mattress alone. 100% satisfied!!

Had a good experience buying my hot tub. Talked to the owner about that it was for my wife and…read morespecial needs son. Well when the installer came out a week later( my choice of date) he already knew about my son and that shows me that the owner took a real interest in what I said enough that he conveyed it to another person. That's customer service.

Last week we were shopping at the store At Home, the staff member Courtney was absolutely…read moreamazing!!!! This girl was kind, respectful, and professional while working with us. Courtney lifted very heavy gardening pots on a large cart for us to help us seniors out, you don't see that often enough. At Home is very lucky to have her working for them!!!!! Thank you Courtney for all your help and I hope you get recognized for this review.

I'm obsessed with at home but mostly for the Halloween selection. I can't really speak to any other…read moresection of the store because I never venture out of Halloween! I feel that they have a great selection and variety of things from spooky to cutesy. Things that you didn't even think you would want are there! Like cute Halloween drinking glasses that feel kind of fancy! Yes please! Sometimes I feel pricing is kind of high for certain items and low for others but what do I know about pricing! Either way you will definitely leave here with something!