I have owned my Jacuzzi Hot Tub for less than 3 years. Currently the control panel reads with an…read moreerror message. This control panel has been replaced 5 times already. I called to set up an appointment approximately 2 weeks ago and no one showed up. I had to call again to get an appointment for 11 days from now. I have already had to replace the temperature sensor and the metal bar for the lift. The clear coat finish looks like crap. This has a price of a high quality hot tub, but it sure is not quality. I did not want to leave a negative review on a website, but thought this might be the only way for someone at Alkar to do something about this situation.

Wife and me stopped in to get a gift cert for a family members birthday to get into some darts…read more They have a crazy selection of them. Everyone was very friendly and we had a good time picking out items.

I talked to all of the main spa showrooms in town when looking to acquire a swim spa. Home…read moreInnovations Spas rose to the top in every category. Fast, responsive service, easy to understand process and fair price. Delivery and installation went off without a hitch. The best part, and often the most telling about the quality of a business, is the after the sale service that I have received. When it comes to questions about chemical levels, filters, minor maintenance issues, or regularly scheduled check ups, Home Innovations has gone above and beyond every time. Tim has been amazing to work with, and now that I found out they also sell cold plunge pools and master spa saunas, I will be doing more business with them. I purchased the H2X Trainer 15 D Swim Spa as a family compromise to wanting a pool or a hot tub. I am so confident that I made the right choice. We can use this year around, and despite the kids asking for a hot tub like they were begging for a new puppy, this has definitely become MY toy! I'm in this thing every day at least once, Winter and summer alike.

Home Innovations wants to make the sale, but they have ZERO ability, knowledge, and interest in…read morewarranty claims with Master Spas. Our $30,000 swim spa arrived on June 20, 2022 with a crack by a jet. Miles advised they could repair it in the spring, 2023. Adam from Home Innovations came & slapped a dark tan glob of epoxy on a white interior. We put up with it for a while, but when one tread was curling, we had Home Innovations, Adam, come out again. This time, though, we had him look at the side of the swim spa and we located a very minor hairline crack in the canister. Adam & an assistant worker on the original crack as well as the canister, but sprayed the original crack with Krylon - YES, KRYLON SPRAY PAINT - and the, instead of letting it air dry, applied a heat gun designed to strip paint to it causing the crack to increase several inches. Then Adam could not get the canister out, so he decided to ram his shoulder into the interior of the swim spa 10 - 12 times like a linebacker!! This created 2 new cracks!! Afterwards, they just packed up & left without repairing the cracks & then made up a BS story to CYA about the concrete isn't level & then crumbling & then not continuously level - ALL of which have been completely refuted with numerous photos around the entire swim spa with a long level. But Master Spas loves their story despite none of it being true so they can deny a warranty claim. We consulted an attorney and, despite having a solid case, it would take between $15,000 - $20,000 to take to trial. Sooooo, if you decide to purchase ANYTHING from Miles at Home Innovations, just know you are purchasing an item with NO WARRANTY because they will NOT stand behind ANY warranty AND they will let their gorilla of a repairmen do anything to your equipment and then claim it is YOUR fault. If you want to purchase items from a dealer like this, by all means go ahead. But I would HIGHLY encourage you to RUN, not walk, away from Home Innovations and MASTER SPAS!!!

If you are even thinking about getting a hot tub, go see Sarena at Outdoor Living Pool & Spa…read more I did a LOT of research and visited multiple places, and the difference with Sarena was night and day. She actually took the time to answer every single question (and I had a lot), responded quickly every time I reached out, and never once made me feel pressured. What really stood out was that she wanted me to get the right tub, not just make a sale. She walked me through different options, explained everything clearly, and even came out to our house to measure the space so there were no surprises. On top of that, she made the whole process so easy--everything that was included, she clearly explained, and made it stress-free. By the end of it, I felt confident, taken care of, and actually excited about the decision. If you want someone who is knowledgeable, responsive, and genuinely cares about her customers, Sarena is the one to work with. Highly, highly recommend.

Recently purchased a hot tub and three weeks later a crack in the drain occurred. Super bummed…read moreabout this and having to order a replacement tub. Said this could take up to TWO months! But very impressed with their promptness. Will update on how long it takes to replace this tub. :) Mike is great to work with.

Everything was great! Walked in mask free and wasn't harassed. They have adopted the "wear one of…read moreyou want" ideology abs I support that 100%! They were very courteous and greeted us when we came in, answered all our questions and we found our new mattress! It was delivered today (about a week after we bought it, but we live in a rural area) and the delivery guys were nice enough to actually bring it in the house so that my husband didn't have to try to move the king mattress alone. 100% satisfied!!

Had a good experience buying my hot tub. Talked to the owner about that it was for my wife and…read morespecial needs son. Well when the installer came out a week later( my choice of date) he already knew about my son and that shows me that the owner took a real interest in what I said enough that he conveyed it to another person. That's customer service.

Matt is very knowledgeable and helpful! He is also very friendly and always willing to give me…read moregreat advice! I highly recommend Bonsall Pool & Spa!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

TL;DR The new Pinnacle Pool Team is amazing and finished our pool 31 days (67 days from contract…read moresigning to swimming)! I highly recommend this team Ross has built! After years of debate, my husband and I decided to pull the trigger on an inground pool. We did our research on vinyl vs fiberglass and researched 4 different companies in the metro. After meeting and getting quotes from the 4 companies (Pinnacle, Relax, Outdoor Living, and Krystal Clear), we quickly realized the Pinnacle team was the one for us! From day 1 Liz, Ross, Travis, and Ashley were amazing! They addressed concerns from past customers (which fell under a different ownership dynamic) and were very transparent about what happened. After these discussions, we put full trust in this team and never looked back. Every single crew member that came out (demolition, plumbing, electrical, digging, pool drop, concrete, rough grading, etc, etc) was amazing! We signed our contract with Ross, and team, at Pinnacle Pools on April 13th and we were swimming by June 19th! 67 days (about 4 weeks from ground break)! I would recommend this team to anyone looking to have an inground fiberglass pool installed!

Investing in a pool is a big financial decision!…read more I am so glad we chose Pinnacle Pools & Spa to complete our project. We could not be happier with how the process worked, the attentiveness of the owner and employees, and the comfort we felt working with such a knowledgeable and driven group of people. We were beyond impressed with the team, Ross, Ashley, Travis, and Liz through the entire process. I was especially impressed with the meticulous nature of Travis and all the work he completed on the project. At the end of the day, Pinnacle Pools & Spa made us feel like family, not just a customer. Highly recommend!

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

We did our research. In September of 2021 there were over 200 Google reviews for this company and…read morethey were 4.8 out of 5 stars positive. Let's just say that they've had $120,000 of our money for 2 years and we are not the only ones. There is no way that the current positive reviews are real. We paid 50% in October of 2021 and then 45% in March which was in the contract. We were to be swimming in July of 2021 but that did not happen. It is now 2 years later and the project is still not completed. They do not reply to calls, text messages or emails. I have mostly worked with Erik & Allen who are not owners but they are a big part of the problem. I would imagine that they just relay what they are being told by the owners, Aaron Stanger and his wife. WOWT / Mike McKnight just did a story on them and this is nothing short of a ponzi scheme in my opinion. Crazy thing is, they seemed to be a legit pool contractor before 2021. They claim labor shortages but they keep taking on new contracts and getting 95% of the money while promising a pool in 90 days. People have had liens put against their property due to the concrete contractors & plaster installers not getting paid by Premier. I am at the end of my rope. The contract says that I cannot post this without notifying them first. I have notified them and I am done. This has put a strain on every area of my life.

All of our dealings with with James Butler and his crew at Olympic Pool and Spa have been Great. He…read morealways responded to my communications promptly. He is very knowledgeable and the work looks amazing. We are thrilled! Before hiring Olympic for major renovation work, we were provided with references. We had a serious problem caused by another contractor. Several contractors told us there was no fixing it, and that we would have to tear out the inground pool and replace it all. However, James explained exactly what could be done and quoted it. All of his references said he is a genius, and that we would never regret hiring him and his crew. They were correct. Our story ended with a "happily ever after". Thru it all, they have always been very professional. This was a few years ago and our pool is still Perfect!

Horrible staff, expensive, lackluster service. As a new pool owner, I went to them to de-winterize…read moremy pool. The technicians they sent out had no knowledge of how to work a Hayward Pool system and proceeded to damage my sand filter first by breaking the sealing cap, then by failing to put the flow valve back on properly. The technicians also failed to de-winterize my water slide because they lacked the knowledge to locate the correct valves. Because of this, I was unable to use my pool system correctly as intended. The heating system would work because the sand filter wasn't sealed or properly placed. The Technicians spent more time talking on their phones and complaining than on getting the system to work properly. Very unprofessional service. Do not go to this place, it's an absolute waste of your time. Go to other better places.

My husband and I recently bought our home that came with an above ground pool. We called several of…read morethe pool companies around town but no one would touch an above ground pool. Found Jason "Pool Dudes" on Yelp and he was quick to respond and come out. In a matter of days, our pool was beautiful!!! He called to make sure we were happy and enjoying it. He is reasonably priced plus offers discounts to Military. I'm so so happy!!!

From the owner: Pool Dudes: Your Trusted Partner for Pool Cleaning & Repair At Pool Dudes, we specialize in…read moredelivering top-quality pool cleaning and repair services that go beyond the basics. As a certified and reliable provider, we take pride in offering personalized care tailored to meet the unique needs of each pool owner. What sets us apart is our commitment to excellence, punctuality, and customer satisfaction. Whether it’s routine maintenance, complex repairs, or seasonal services, you can trust Pool Dudes to keep your pool in pristine condition year-round. With expert certifications, high-quality tools, and a passion for delivering exceptional results, Pool Dudes ensures crystal-clear waters and a seamless customer experience. Our eco-friendly practices and attention to detail make us the ideal choice for homeowners, apartment complexes, and community pools. Experience the Pool Dudes difference—where professionalism meets pool perfection. Clean it, bruh!