Cable company popping up around the area. Currently just Daniel Island, Moncks corner, and selected Summerville locations. Prices? If you have a new neighborhood, not much you can do until your HOA can have a vote. In my opinion, Home Telco's value for high-speed bandwidth for the money is very poor. Pricing in this industry is always partially-fixed like gas stations on a major intersection, so you're really just looking at service as the differentiator. Tech guys are very nice and conscientious. That is a big plus. Phone support is based out of Moncks Corner, and hit-or-miss. 1 of 4 calls is handled well. The other 3 phone reps act like they've never heard of the services they provide. It would be comical if I didn't work out of my house and depend on Internet reliability. Website tech support? Your grandmother's blog is better than their website. What, your grandmother doesn't have a blog? It's still better than their website. (edit: maybe they read my review because they re-did the website. My Grandma is still talking smack because it's still awful) These guys seem to be getting all new neighborhoods so you don't have to worry about it. Knology was always pretty good when I had them. read more

We have been told for 7 weeks now that our fiber is being installed. Now when I call they say that they are working in the area and when it's established they will set up service 7 to 10 days after. Mind you last week contractors came and already added the line to my house and they still have yet to establish service, and yes I called again but got the same response. Possibly the worst experience I've had with any Internet company to date. If ANY other service was in the area I would have already opted with them. PS they say they will no longer offer standard Internet only fiber Internet. Yes I asked thinking it would be faster but that's what they said. Moncks Corner btw. read more

Having difficulties even loading this page... This is the WORST ISP I have ever had. I pay for an upper tier package and consistently get outages. I didn't receive any equipment because the employee stated it was "fiber" and I would get my service through WiFi. STAY AWAY FROM THIS ISP. read more

Garbage service, garbage support. Months of less than half the bandwidth we pay for and over the last 3 weeks Internet has gone down for half a day like 7-10 times. Website will say no known outages. Support is so compartmentalized they can't give you any actual information. If you have the rare situation of choice when It comes to internet, do your best to avoid this company. read more

I'd give zero stars if it was an option. HORRIBLE COMPANY! HORRIBLE SERVICES. overpriced and the representatives are rude. its almost like they're frustrated that we are frustrated read more

If you work from home and this is your only option for WiFi, good luck! The connection is horrible and we have to constantly turn our wifi on and off to be able to watch movies or do anything else that requires an internet connection. Stay away from this internet service provider until they fix themselves. They also have monopolies over certain areas and unfortunately this wifi was our only choice. read more

Worst service ever. Cant reach anyone in customer service. The wifi extender wont connect to the router. It is just garbage! 100% garbage. Do not waste time. Minecraft takes 62 hours to dl whereas anyother provider is minutes. Hometelecom is garbage. 9-5 monday to friday..... ??? read more

I just moved into a new home and had to select Home Telecom as my new Internet provider. The technician, Mike E, arrived early for my pre-scheduled appointment and was extremely professional and helpful. He installed our new internet service in record time and made sure everything was good to go before leaving. I really appreciate the service he provided and I cannot say enough great things about him! read more

paying for 500 mbps and receiving 130. consistently struggling to get proper service, causing issues with job. reached out and the resolution was to send a signal to the router. it did nothing and no follow through on the attempt to fix the issue. lack of concern has me actively looking who services the neighborhood, but since its a new construction, they have some sort of back door deal where they monopolized the neighborhood forcing us to use the poor service. read more

Home telecom service sucks. They have attitudes. They will send your bills late then if you make a payment they claim it takes 24 hours to turn your service back on. Not even a phone company doesn't take that long. Im going to have the BBB look into them and how they treat customer. read more

Our wifi and ethernet has been in and out since Thursday 23rd of February 2023 and has not worked properly from October of 2020! Service is getting worse and they are getting terrible over the phone for service issues. Constant interruptions and I pay right at THREE THOUSAND A YEAR!!! NO PHONE PACKAGE EVEN AVAILABLE! Amateurs and I told them that stream everything equals ONLY one conclusion and that's failure. read more

Home Telecom - Television Service Providers Near Me - Moncks Corner, South Carolina

I have been call since Saturday for a internet issue. I service/ support person closed the ticket without escalating my ticket for repairs. The second person reopened and I was supposed to contact me today. The third person had to open a whole new ticket let's see who calls first Home telecom to fix it or Xfinity to start new service. read more

This has to be the worse internet provider I have ever had!!! We are in nexton and they have a monopoly here. If you have a choice please stay away from them. I gave them 1 star bc I had to. read more

I live in a neighborhood where this is the only internet company available. The connection is awful consistently, which is a constant problem for a remote employee. I have missed several days this year because of the lack of service. When you call customer care, they say there is nothing they can do but to have the repair team reach you. I asked to speak to a supervisor and she said there was no one available. A few months back, the company was hacked and we lost our services for about a weekend. I do not recommend this company to anyone and I feel for the people that are forced into working with them. read more

Terrible service I can't even begin with how bad their services are. Their website claims that they have the best service around, but recently, I have not seen that. Constant outages and connection issues. (Also not to mention the fact that some people are forced into using their services because there's nothing else around; basically monopolizing some areas.) If you have the option to, just save your money. read more

Do you want fast service? They have that. Oh, do you want *reliable* fast service? Sorry. Out of luck. How about reps who can solve your problem? Yeah, no. But they do have reps who will apologize a lot and do nothing. How about leadership that acknowledges the problem and offers to compensate their customers? Also no. Basically, if you want the bare minimum, with occasional flashes of mediocre, these are the folks for you! You'll be fine as long as you lower your expectations. After all, you should probably just be grateful you're getting service at all. They never promised it would be good. Except all over their website. And billboards. And email. Oh and if there is a problem they need to fix, rest assured that their techs will work diligently. Not quickly, mind you, but eventually they'll get there. Truth be told, you can time their work with a sundial. Theres really no sense of urgency because hey, the customer is paying them anyway! Probably would not recommend. read more

The technician who came out was very professional, and explained to me in detail, what our problem was, he fixed our issue and had our services back up in no time. This technician was Hank Owans. read more

Thank You Jordan!!! Jordan came out to my mothers house today to replace the old boxes he was so patient(I'm not tech savvy) respectful young man. Thanks for all your help Jordan. read more

The quality of wifi is never what you expect. They allegedly send bills and I had my autopay set up so I could get a "great deal" on the wifi deal that they had. 1 GBps is good for $70 a month. Not only did it somehow get turned off, they aren't honoring the deal and I pay almost $90 now for the 1 gig plan that I'm only really getting about 600MBps. Not worth your time or money if you have other options. Still better than Xfinity tho..... read more

This company goes cheap and their customers pay for it. I moved here in December of 2021 and pay for their highest tier of TV service. They recently transitioned to streaming only with cloud DVR service as the only option. They don't allow you to record HBO or Cinemax, so unless you stay awake 24 hours a day you will not see the series or movie that you paid for. Their on demand is a joke, with most programs not available, or even worse, stuck on an episode for weeks and not updated to the latest one, or once you click on them are actually a different program. Need to call them on the weekend? Forget about it, they're not open on weekends or holidays. The service is overpriced and worthless. The sports coverage is almost non-existant, with MLB games impossible to watch unless you pay $25 a month to a separate company to stream the games, but of course you can't record streaming, can you? They have a monopoly because they own the fiber to the home and won't allow other companies to access it. I would strongly suggest using satellite TV coverage instead, even with the outages in storms because at least you can record the content you paid so much for. read more

Jordan Whaley did above and beyond when he came to my house around 7pm. He tied everything that he could to fix the problem. In the end it was a break in the line that he could not fix. A plus for the effort. Thanks again. Franck Greenwood read more

Service is so slow and get worse after a power outage. DO NOT USE THEM. The only difference between using hometele com and not having quality service is that you pay them to give you shitty service. read more

My internet has been out or intermittent since 23 Feb 23. All they say is we trying to fix issues but billing me as if I'm getting service. We've had this service for over a year and it hasn't been good and certainly not reliable. Customer service also is a sham with long wait times and promises. Do yourself a solid and don't choose this company. read more

Home Telecom is the WORST ISP I've ever had and as a local company. their customer service is worse than the big ISPs that as Comcast, etc. Internet is AWFUL, and when it rains, good luck trying to play video games. I wish I could give 0 stars. Their customer service will end the chat when you aren't even finished talking with them. Please DO NOT give them your business. (Also, their "Fiber" is fake fiber. It's not even the actual fiber.) read more

Do you work all week and the one thing you want come weekend is to sit down and enjoy playing some video games? If so then look somewhere else, for a week now me and everyone else I know with Home Telecom haven't been able to use any form of internet without it all crashing and failing to load. We've gotten no word or any form of explanation from Home Telecom as to what's going on, I work everyday all week and the one thing I want on my days off is to enjoy playing some games, Sadly it seems as if that'll never be the reality. Even worse than that i'm sure come the date off the bill it'll be full priced with no discounts for the horrible service that is Home Telecom. Save your money and go elsewhere. read more

Horrible company and their practices are substandard. Cancelled my service in February, turned my equipment in 3 weeks before next payment. They took out my automatic deduction and it will be a total of 3 months before I get my refund. This is unsatisfactory practice and no small amount. I am owed my $320. Will never recommend or use this cable as long as we live in Moncks Corner. read more

The best channel Hometelecom has is the one that plays "video issue. unknown error occurred playing video". Hometelecom likes this show so much they play it all the time. read more

If I could rate this service less than 1 star I would. Not only do I constantly have no internet service but when I attempt to call them to see what the problem is the call won't go through. I can't change service because the apartment complex I live in has a deal with this company so we are forced into this service. I will be moving because of this. read more

If TV is an important part of your Internet / TV service package...Do Not Choose this company. It just doesn't work well. There are too many others to choose from, to pay these high prices for poor quality! read more

I lived in Four seasons Cane bay for past three years. Everyone in this community is complaining about home telecom. Most have switched to other streaiming services. The intercom stinks, when you do speed test you never get what you paid for. Then when you want to complain they say they did away with your previous speed so you need to upgrade internet speed. Pricing is not comparative with other areas for internet. You even get a discount with four seasons, it's a joke! The TV advertized home TV to go, it's useless. We have a second home and couldn't get it to work, only to your phone or laptop and not all channels apply. We were stuck into the internet and opted out of the TV, still not worth it. Glad we moved away. We tried to decipher our last bill and needed a college degree to do it! Just paid and good bye home telecom! read more

Home Telecom's streaming service is terrible. Too much tiling and we have had issues accessing recorded shows, even after Home Telecom supposedly addressed the issues. Good luck calling them after hours and leaving a voicemail message. None of my out-of-state relatives believe how high our monthly bills are. The only saving grace they have is that AT&T is probably worse. read more

I'm in the process of moving to bonneau to help my wife care for her 93 year old mother and will need to make the change from Comcast bundled services providing about 170mbps to home which tests out at less than 3 mbps for the same price. The 'email us' link on the website doesn't work at all. Thinking very hard about Starlink. read more

Sad to say....buyer beware. Higher costs, no sports streaming capability, with not customer service. Like time travel back to 2000. GIVE ME OPTIONS. read more

We've had only great experiences with Home Telecom. We moved in a little over a year ago and have had rock solid fast service the entire time. Yesterday our internet went out for the first time. I called their service line and after some proficient troubleshooting over the phone it was determined that the box outside our house was unresponsive and they'd need to send a technician out. When Javon arrived he was extremely prepared and super friendly. He was able to track down the problem very quickly. The case for the power supply had a slight crack in it and rain from the downpour we'd had earlier had gotten in and caused it to malfunction. Javon went out to his truck and got a replacement power supply, installed it, and had us up and running in no time! All this while he was standing out in the rain the entire time. A separate shout out to Casey Y. who was a real pleasure to work with on the phone. A great job all around. Home Telecom has a very competent team. read more

I've been using home telecom since I moved in my home in October 2020. Honestly it's a new build and I didn't have any other option, as no other providers currently service my area in Goose Creek. I immediately signed up for auto pay and this company can rarely get my auto pay correct. I believe it's been correct twice. The past two months I've had a credit because they double charged two months ago, this month I owe $1 because of the overage they took. Then on two separate occasions I was a month behind because apparently their system malfunctioned and didn't auto draft my account. The internet service itself is decent but I do NOT recommend signing up for auto pay, as you never know if it's going to work and how much their going to take. read more

Not at all pleased. Problems with activation and then construction was a huge mess. Now, THEY input address incorrectly, so no statement. Their system stated mail returned..but no one bothered to call to get address or read the application with the correct mailing address. We left another provider after 20 years to come here, I believe it may have been a mistake. read more

I've had this service for over 5 years. Yes, they are expensive. But I'm writing this due to their exceptional customer service. I recently discovered a billing issue that I had never noticed. I called, rather upset about the whole thing, but in the end the Accounting Manager resolved everything to my satisfaction. I've rarely had to call about technical issues but when I have everyone I've spoken with has been patient, pleasant and proactive. My tv picture is exceptional, my wifi rather fast under most circumstances. I don't have telephone service. Aside from the cost, I would highly recommend this company based on their service, both technical and personal. read more

I'm not here to review the actual internet; it is inconsistent and spotty in my area. However, the technicians at Home Telecom are great! Ray the technician (whom I HIGHLY recommend if you can choose your technician) was quick and courteous and spent time explaining everything to me. So essentially, Ray the technician gets 5 stars for me. read more

John has been great from first introduction to post installation. It took me awhile to give him a chance but once I did he has been very hands on and great at following up to make sure service was working properly and I was happy. read more

My monthly bill increased about $43 in slightly over two years with fewer cable boxes in the house. On Daniel Island you have a choice. Home Telecom with obsolete equipment and good service, or AT&T with modern equipment and poor service. Either way, it costs too much. read more