I contacted Xfinity because my home internet wasn't working, and the agent completely wasted my…read moretime. Despite explaining the issue clearly, she couldn't restore my service and instead tried to push me into buying other products I didn't need. It felt like she cared more about sales than solving my problem. This was one of the worst customer support experiences I've ever had and extremely disappointing and unhelpful.

Wow! This has been quite an experiment in trying to get an old Marine up and running once more…read more I've been on the phone with 4 different X-employees trying to get internet and multiple TVs operating again. I've felt like a part-time volunteer employee as I've spent quite a bit of time trying to get my business all squared away. Today, I got to see Devin here in the store. He listened patiently as I explained my old & new setups and where they were and where they were assigned and whether or not they were working. All done and out the door!

How stupid do you have to be to drive a company van recklessly on Trolley Rd at 9am. Do you not…read morethink people aren't paying attention. You could've caused an accident with the tailgating and weaving in and out of traffic speeding. Don't put our safety at risk because you were running late. As a company, you should be aware that many people have dashcams and if you caused an accident a lawsuit would probably end your company. If that was my employee, he would be fired on the spot!

I am so happy with my new phone system that Trident Communications set up for me! I'm now able to…read moreplace people on hold (with hold music), transfer calls to my associates and have a separate voicemail for my cell phone and office extension all from an App on my cell phone. I can't speak highly enough about the crew at Trident Communications.

Verizon Wireless moved from its cramped storefront in the Mount Pleasant Town Center, to a large,…read morespacious location on Johnny Dodds, just up the road, next to Ethan Allen. (If you find yourself at the IOP Connector, you went too far.) A team member checked me in as soon as we walked in the door. The new facility was bright, spacious and designed for customers' ease of movement among product categories and each manufacturer's models within a product line. Within 5 minutes, Katie approached us and wrote a written assessed my iphone5 to assure its 'good' condition. And, with this piece of paper, I qualified to trade-in my 2 year old iPhone 5 and take advantage of the iphone 6 promotion ... purchase an iphone 6, priced at $199 with a 2 yr contract and receive a rebate of $199. It seemed straight forward ... my out-of-pocket cost would be $0.00 (plus the standard upgrade and associated taxes and fees), You're right ... It was too good to be true.... I was approaching s perfect storm: 1) the promotion ends September 30 2) the rebate was actually in the form of a Verizon gift card 3) the new iPhones were sold out ... a phone, ordered today, would not arrive until Halloween .... making it logistically impossible to complete an in-store trade by Sept 30 in the manner I intended (which was to put the purchase on my Verizon account then immediately apply the rebate to the account to defray the cost). Katie further explained that since the phone would be s back order: 1) the entire purchase would have to go on a credit card (not my Verizon account). 2) I would receive another package from with mailing instructions for returning the old phone to Verizon. 3) Verizon would mail out the rebate card after the package was received and processed at the trade-in center. 4) Then, with card in hand, I could stop in at the Verizon store and apply the card amount to a current Verizon bill. Bottom line, the total amount for a phone purchased today would show up on my Visa bill in November and it probably would be January before I received and applied the rebate card from this September promotion to my Verizon account. Katie was poised, courteous and professional; her approach and manner did not falter after my husband decided he would wait to upgrade his iphone 5 when the iphone 7 is released next Fall. We 'did not shoot the messenger' and Katie did get my sale. Since I was not leaving the store with my new phone, today, i actually purchased and back ordered the iPhone 6s for an additional $100. As for my husband, all he could do was lol.

The staff here are not honest. Two times ago they told me I didn't have to trade my phone for the…read morenew phone deal and after I did it Verizon started charging me because we were supposed to do the trade-in. just now I went there because I was emailed an offer that I was interested in taking. When I got there they acted like the offer didn't exist even though they reviewed the email and couldn't refute anything it said. when I asked to speak to the manager to try and resolve the issue, I was lied to and told that they do not have a manager.

This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

We have spent thousands with the company and save yourself the heartache and frustration! The owner…read morePete, blames everything on bellsouth or comcast, uses old products which do not work and then charges $115/hour to service and send bills for excessive time, that he spend just chatting and not fixing the problems. I have had multiple employees, who are the sweetest and kindest of people call as they had conversations he denies, is rude and actually hangs up on them and tell them to find another vendor! We are trying to resolve an issue after spending $7000+, their systems are flawed/used and the service is embarrassingly bad! Save yourself and call someone else!

From the owner: Business telephones, voicemail systems, VoIP, CAT 5e / CAT6 voice and data cabling, fiber optic and…read morecomputer services.