What a great hotel! Everything associated with this stay was simple and wonderful…read more It was easy to make the reservation online. You can choose to prepay and get a slightly lower rate or make the reservation and pay on arrival. If you have a free Drury Rewards account, you also get a slightly lower rate. The hotel is easy to find and basically right off of the highway. There is ample parking and the lot was well maintained. Check in was quick and easy. Even though we prepaid, they still ran a card for the $50 deposit. The hold on mine was released about 12 hours after checkout. The front desk associate was incredibly friendly and helpful. we were even upgraded to a suite! One of the things I love about Drury are the meals. The evening reception the night we were there had pulled pork, coleslaw, hot dogs, baked beans and salad. You could also get unlimited pop and three alcoholic drinks. Staff was very attentive in keeping food full and the area clean. Our room was large and spotless. When we entered, there was a chair, pul out couch, tables and a tv. the center hallway had a counter with drawers, a sink and the microwave and fridge. The bathroom had a spacious shower with pumps of shampoo, conditioner and body wash. I was impressed with how comfortable the beds were! We had forgotten toothpaste and the front desk was able to give us a small tube free of charge. The pool area was clean and well maintained, but fairly small. Overall, a wonderful stay and definitely a hotel I would stay at again.

We were attending a convention in Sharonville and were happy to see a Drury nearby. They are…read moretypically our go to since they have complementary breakfast and happy hour and popcorn. This location is a little bit different than others that I've stayed at. We booked a room with 2 Queen beds. Please read this entire review in order to be completely fair to this location. First the not so good: Our room was not 100% clean upon check in. We arrived late and so by the time we got unsettled I'm ready to call into bed, we realized one of the comforters had a blood stain on it. We were told that housekeeping leaves in the afternoon and so they couldn't provide us with a clean comforter. Next, this is the first Drury Inn we have stayed at that stopped popcorn by 8 PM. Every other one has had it going till at least 10 PM. Families like to have movie night and/or grab a bag after playing in the pool or relaxing in the hot tub, this location promptly stops at 8. If they have any extra popcorn, they do bag it and place it on the counter but they go quickly. Typically, I bring microwave popcorn to hotels but I can always count on Drury until this stay. Next, cabinets in the dining area are pretty filthy. I think this is just more of an attention to detail that I notice. Last bad experience: the exit doors kept getting propped open by contractors reserving meeting spaces. In our short three night stay, I can count on both hands how many times I removed stones from the doors. Lastly, the coffee station is in an incredibly awkward spot. I would venture to say most people reserving rooms are adults and they like their coffee. The station is awkwardly set in the middle corner of the breakfast area which creates a traffic jam in the morning mornings. Give yourself extra time. Now onto the good...no GREAT: Armani was at the front desk when we reported the dirty comforter. She handled it with the utmost professionalism and courtesy. I could tell she really felt bad for the experience and wanted to make it right. Next the food area is kept well cleaned and they have a great variety of food. I love that they offer real half-and-half for creamer. Next, when we reported the stones in the doors, management did a perimeter check and ensure that the contractors renting the meeting space were instructed not to do it again. When they ended up doing it again, they actually discontinued the contract and blacklisted them so that they're not able to come back again and rent the space. I love that security is important to management, too! Back to the popcorn. There were some rowdy kids in the pool one evening when a few of us were soaking in the hot tub. A staff member came in and without saying much could understand that a couple of the people were very uncomfortable with the level of noise of the kids. The parents sat outside while the kids were rambunctious inside. She actually went over and kindly told them that they had to be with their children because they were all under age. She brought peace to the experience which was a really nice way to end the day. Next, I really liked one of the speakers at the convention And so I ordered a book to be delivered to the hotel. I put my room number on the Amazon order assuming that it would be left there or that they would notify me when it was delivered. It was probably my fault for not going and checking but we were so busy with the convention I'm nearly forgot and left the book behind. I called the hotel and not only did they find the package but, and I don't think that would happen for everybody but I'm sure thankful it happened for me, a manager was willing to return the package to a UPS store for me. He texted me and I was able to give him the return shipping label. Talk about outstanding service! This specific individual was Andrew and he deserves all the props for making this such a solid experience for me. He didn't have to do that and quite frankly I didn't expect him to. This was definitely above and beyond my expectations! Back to the popcorn, an employee Was kind enough to hold bags for us on the last night so that when we came back late from our convention, we were able to enjoy some popcorn. I really appreciated this gesture because you know it was important to us as guests. Also, we were Pleased with how they dealt with the soiled comforter. They offered to change rooms but when it was so late, and I was rather upset, they gave us a discount on other two nights. That was greatly appreciated and handled the right way. I can't imagine the employee who left the bloody comforter will ever do that again. Next really nice thing, the Jim: we had some equipment malfunctions early on this day but they were fixed quickly by a technician and we were able to use the gym daily. I really appreciate how fast they tried to make that right. Even though a lot of things went wrong, this Drury location exemplified how to make things right when things go wrong. I would not hesitate to stay there again!

We found two pairs of boxers with excrement on them in a drawer on the first day. We asked them to…read morerefresh the room. They changed the towels and made the bed and took out the trash (with the boxers in it). The next morning when we were leaving, we found a used s*x toy that had been there since before we checked in. The hotel is claiming that since we didn't leave the items in the room (and threw them in the trash), they can't do anything. I have photos of the stained boxers and toy that are time dated on my phone. At the very LEAST, I expected a clean room without biohazards. NEVER come here. And I don't want to post the photos for fear of getting reported for posting boxers with feces on them and an 18+ toy. I am absolutely disgusted and appalled at how this was handled.

The room smelled like smoke and there was a burn in the carpet. I feel pretty sure this is a smoke…read morefree hotel, so it goes to show you it is impossible to get the smell out. The smell was enough to give me a slight headache. The elevator door was super noisy and kinda scary. It would slam shut and rattle loud. You can hear it and it's jarring. The vending machine was broken. My husband wanted a coke. He talked to an employee who didn't have a key to fix it; it wasn't their machine, but maintained by an outside company. There was a man sleeping in the lobby when we checked in around 4:30 pm. The TV in the room was on the fritz. We tried tightening the cable attached to the back, but it would just cut in and out. This is the first time I have stayed at a hotel that had the bathroom sink right beside the door to enter the room. The shower and toilet were in a small space with a door. I haven't even slept in the room yet, so I am sure I'll be updating that, along with pictures later. I got this on Priceline. I just needed a place to stay for the night. I won't stay here again though. Updated with pics after check out. I mean, the people that work there seem nice enough, but it sounded like people were stomping around at 4:30 am in the room above us. Very noisy.

Very nice hotel, convenient to a lot of restaurants and bars nearby. The room was spacious and the…read morebed was comfortable. Shower was huge! My husband and I especially enjoyed having the XYZ Lounge downstairs in the lobby for a quick and convenient drink. The bartender was very friendly and kept us hanging out with some great conversation. It has its own parking lot so parking is not an issue.

Stayed at the Aloft for my cousin's wedding. Forgot to snap pictures of the hotel. All of us…read moreenjoyed our stay very much. The rooms are spacious and plenty of tables and drawers to meet your needs. We had our after party in the lounge and we thought we would get booted for being too loud but it was not the case at all. Everyone is so friendly and accommodating. The vibes are great for the younger crowds and I'm curious to check out more Bonvoy hotels by Marriott. We stayed at another Bonvoy Marriott in Atlanta and that was also super fun.

This has to be one of the best Spring Hill suites for sure. Wonderful customer service-they obliged…read moreto late check out as well. Breakfast had many options. For me it's the cleanliness weights everything else. This property is beyond clean. You see ppl cleaning literally all day. Lovely lobby. 5 stars all the way. I hope the can maintain their standards.

Hotel offers free breakfast and a fitness center. They also have an indoor pool…read more Rooms have a fridge and microwave along with TVs that have streaming services like Netflix, etc. Great location to getting around the city. Check-in was fast. The front desk clerk was polite and friendly!

Nice hotel comfortable beds and great staff, the breakfast was amazing and the room was beyond…read morecomfy. The area is great to and has a lot of great places to eat including IKEA. Will be back!

My husband and I stayed at this hotel last night while on our trip to the IKEA store in West…read moreChester. When we walked into the hotel, it seemed to be very nice. We had a very quick check-in at the front desk and the woman at the desk was very friendly. We quickly grabbed our luggage from the car and checked out our room. The bathroom was very spacious and clean. The king sized bed in our room was comfy too. The only thing I didnt like is the extra-soft pillows which I cannot sleep on. They provided a half-sized firm pillow with a polyester cover on it, but I didnt use it given the way it looked. Breakfast in the morning was very good. They had a variety of breakfast foods to waffles to omelets to breakfast cereals. I personally enjoyed the fresh fruit of cantaloupe, pineapple, grapes and honeydew. The entire hotel was very clean and comfortable. We will definitely stay at another Hampton Inn!!

I've stayed in much worse…read more There were many positives and although there were multiple negatives they really weren't a big deal. Just kind of comical. The pros: Plenty of close parking. Lots of decent restaurant options nearby. Check-in was fast and friendly. Wifi worked. They had biscuits and gravy as well as a waffle maker for breakfast. The bed was comfortable. The room appeared clean. Water pressure and temperature was good. The price was reasonable. These are the things most important to me, so our stay was fine. The cons: Keep your window shade drawn. In the rear is a forested area. So much trash on the ground and hanging in the trees. Yikes! The safe was locked and could not be opened. Not an issue since we didn't need to use it. The toilet seat was clean but in really rough shape. The chair needed reupholstered. The only egregious issue was that they had attached these heavy duty side tables on either side of the bed. I think the weight of them must have caused them to tilt so that if you put anything on them (a book, keys, glasses, a cup of water) it would slide right off. They looked nice but were completely unusable.

The room stunk. We got a handicapped room, not by request. We had to lift our 6 yr old onto the…read moretoilet. The shower was lukewarm and the pool was frigid. The entry alcove was filthy. It had dried leaves inside but the outside had no leaves. I will NEVER stay here again.

I have to say that when it comes to cleanliness for rooms and showers in this area this Home2…read moreSuites has everybody beat! That's super important to me as I've found several hotels in this area not up to task. Great location right by I75 as well.

We had a very nice two day stay. The room was perfect for our trip as it had a super comfy bed and…read moregreat air conditioning. The floor, the bed, and the bathroom all very clean and looked new. We like this hotel chain because you get a full refrigerator, microwave, plate, and dishes and cutlery. Makes it easy to save some money and make some meals in the room. The folks at the service desk were friendly and helped us with some suggestions for meals.

This was a good property with the basics which is what I'm needed. Clean room. Good bed. A simple…read morebreakfast in the morning. There is also a pool and small workout room. The staff were very friendly and helpful. Had a much better experience compared to the place I stayed down the road. Keep the prices reasonable and I'll use this as my go to when in the area for client meetings.

We needed a place to stay by the convention center while being in town for HorrorHound Weekend…read more With most places already booked up, Tru by Hilton was one of our few options that looked decent enough. We were very pleasantly surprised with how nice this hotel is! It has a very modern, trendy vibe and the decor everywhere is just so cute. It was also just a couple minute drive away from the convention center, so it made for a convenient stay! I honestly can't think of anything negative. The staff were friendly, the rooms were nice and clean, and they had a nice selection of free breakfast items in the morning! If I ever saw Tru as an option while hotel-searching, I would absolutely favor it over others. A great option while staying in Sharonville!

In general, this is a nice, clean hotel with a restaurant and bar...I'm sure usually true to the…read moreHilton brand...my chosen chain during my years of travel with my business as well as leisure stops. Not so this time. I booked a Jr. Suite a couple of weeks ago for July 4 and received the standard e-checkin message the day before arrival. As requested, I checked in electronically and was given my room # (526). The message continued that I would be notified when my room was ready and my digital key activated. Upon arrival (at 3p check-in time), the 2 person line in front of me moved very slowly. At first, I attributed this to customers not being efficient though there were 2 staff and 2 front desk stations, only one was in use. At my turn, I was told that my room wasn't ready...'unless 'housekeeping' cleaned it and didn't update the system'. After several minutes of 2 desk clerk confusion, one of them went to physically check the room status. The room had not been cleaned, nor would it be as no housekeeping staff worked today (the holiday). My question: How do they reconcile accepting a reservation for a room knowing there would be no way to prepare it? Fully 40 minutes later a different type of room was offered. It was an okay room but not with a separate sleeping area which is important to us as we arise at different times. The staff on duty were befuddled and could only apologize and offer the only room available - a handicapped accessible room. Other issues: * The 'free breakfast' is for only the lite meals (e.g. yogurt & fruit) on the menu and the 'Food & Beverage credit' advertised isn't applied to cover even part of a full breakfast. Seems like a questionable practice to me. * No soap in 2 of the 3 lobby bathroom dispensers * No paper towels and only 2 Kleenex in the bathroom by the pool * one of the hooks on the bathroom door of our room was falling off The best accommodation the morning assistant manager could offer at check out was an apology and extra Honors points. Everyone was pleasant (even me) but clueless about procedure/options/customer service.

Back for work and thankful for my Yelp review to remember I'd been here before. The price for an…read moreovernight and the area is great, especially for shopping, restaurants and basics like gas stations. (Try the Dingle House!) The room and common areas were clean and plenty of space. I worked in both my room and the lobby area, and the next morning had a co-worker join me for coffee and business. The hotel offers a conference room called The Library. If not reserved, hotel visitors can use the space at no charge. Breakfast is offered for a price; however, I passed and while in the lobby I noticed no one else stopped in either. Based on the price and better options available nearby I can understand why people would eat elsewhere. I'll be back for business and this will be my preferred hotel.

My boyfriend and I stayed here through Christmas (5 nights total) while we were in town visiting…read morehis family. This was in a nice area and had everything we could ever need. Our room was clean and well kept, zero complaints. Breakfast is included with your stay, and they offer slightly different options every morning, which is fantastic if you're staying for several days. They also offer an indoor pool and hot tub--my boyfriend took advantage of the hot tub every morning. We would absolutely stay here again!

I had a decent one-night stay at this hotel. They offer what you typically experience at a Hampton…read more Friendly and polite staff. The location was quiet on the North side of Cincinnati. I chose this hotel location because it served as a good base for the Butler County donut trail. It was also less than 10 minutes drive to the famous Jungle Jim's International Market. The breakfast buffet was good and included hot eggs, sausage, potatoes, cereal, oatmeal, muffins, bread, and juice. My only complaint was the hot tub was closed for repairs and had been closed for over a month. I wish the hotel would communicate this on their website or when we call the front desk confirming our reservation because if we'd known it was closed, we would have booked a different hotel. There is also an indoor pool, but it was ice cold. Recommend if you want to be on the north side.