My boyfriend and I stayed here through Christmas (5 nights total) while we were in town visiting his family. This was in a nice area and had everything we could ever need. Our room was clean and well kept, zero complaints. Breakfast is included with your stay, and they offer slightly different options every morning, which is fantastic if you're staying for several days. They also offer an indoor pool and hot tub--my boyfriend took advantage of the hot tub every morning. We would absolutely stay here again! read more

I had a decent one-night stay at this hotel. They offer what you typically experience at a Hampton. Friendly and polite staff. The location was quiet on the North side of Cincinnati. I chose this hotel location because it served as a good base for the Butler County donut trail. It was also less than 10 minutes drive to the famous Jungle Jim's International Market. The breakfast buffet was good and included hot eggs, sausage, potatoes, cereal, oatmeal, muffins, bread, and juice. My only complaint was the hot tub was closed for repairs and had been closed for over a month. I wish the hotel would communicate this on their website or when we call the front desk confirming our reservation because if we'd known it was closed, we would have booked a different hotel. There is also an indoor pool, but it was ice cold. Recommend if you want to be on the north side. read more

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Ample parking. Clean parking lot. Friendly staff. Clean rooms and friendly staff. Complimentary coffee and tea were appreciated and delicious. Comfortable beds and terrible pillows read more

Booked a Jacuzzi suite since I needed a relaxing night in the middle of my week long college tour road trip. Room was clean enough, front desk people were helpful and friendly. Only real complaint is that the Jacuzzi had two of its jets broken, otherwise it was a nice place to stay for a little vacation during my vacation :) read more

We had this hotel booked for months for a group of 18 rooms. When we showed up we were told they no longer had the rooms and there was a mix up. They just continuously put the blame on us. There was several lack of responses on emails along the way, but we just assumed since we had a contract on the rooms things would be fine. This was our fourth trip this summer with the group and had 0 issues at the other Hampton hotels. I'm sure it's a nice hotel, but the group sales department seems very lacking. If you are traveling with a group I would highly recommend using another hotel in this area. read more

I like to sleep in, but I couldn't get out of this hotel fast enough... I just had an uneasy feeling all night! This was an overnight stop for us on the way through the Cincinnati area, we booked our room on the way and arrived after dinner. The area it's in looks like it's in the middle of a revitalization, you have newer outdoor shopping and restaurants across the street but the boarded up Cincinnati Mall right behind it. The hotel itself felt like it wasn't originally a Hilton/Hampton Inn, if gave more of a Hotel 6 vibe. We checked in with Vinny who was nice, got us our waters and asked if we had any questions. Our room online seemed like it was showing it as a smoking room so we ensured the entire property was non-smoking. He assured us it was, we are fairly certain it wasn't always... We arrived to the room (Rm: 101) and got smacked in the face by a musty, moldy, smokey odor. Despite the AC being set at 60, it was damp in the room, my wife even commented that the carpets felt wet. We figured we would try to bear it for the night. The room we booked was selected because it offered the jacuzzi tub, we figured it would be good after all the driving. Unfortunately, the tub had no power so no luck there... I returned to the front desk and asked if there was a trick to it. Vinny said "no" and immediately offered to change our room, I told.him that wouldn't work since she was already in the tub and he instead dropped our rate, which we appreciated. The bed and linens seemed clean, but the room overall needed a remodel. There was artwork pulled off the wall, the AC was separated from its mounting, the microwave was slanted and there was some mold spots in the bathroom. In general there was a lot of scrapes and dings on the furniture and walls and some rust around the tub and jacuzzi. We packed up as quickly as we could but my wife had to leave with her hair wet because the hair dryer was broken too. The front desk clerk asked how our stay was and seemed genuinely confused when we said it wasn't good. Not sure how, online reviews echo a lot of what we experienced and if we had read them and not just trusted the Hilton/Hampton Inn brand, we probably would have stayed elsewhere. It only got 2 stars because Vinny was nice and tried to help and because I have actually seen worse than this. read more

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No no no! Please read reviews before staying here! We couldn't leave fast enough. When I went to finish my mobile check in process I went to select my room and the front page said the room was smoking. Second page stated non smoking. When we arrived the front desk agent said all rooms are non smoking. Fine. Selected an upgraded room for our stay with a jacuzzi tub. We have been traveling from New Jersey to Tennessee and now back up to Kentucky with a final stop here in Ohio before heading back to New Jersey. Our bodies needed a tub to relax. Tub is broken. Already unpacked and settled in we didn't want to change rooms. But they did however discount the room. Room smelled like wet towels that have been sitting in the dryer that didn't dry fully. Also smelled like a previous smoking room. Room was in rough condition. Bed was hard. Sheets were clean and no signs of bed bugs. So we sucked it up for one night. There was mold or mildew in the bathroom on the ceiling. The bathroom mirror was still steamed after 45 minutes. Showered even with the door open. Ventilation needs to be addressed. Carpet felt like there was film on it. The general area is all closed up and run down. Tv was big but kept changing from bright to dark. Furniture it's all busted up. Not at all what I expect when I stay at these properties. read more

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Room was defaced several times through out day. Our peep hole was soaped out. Several other rooms had same issue. Manger was uncooperative and actually sighed when I asked to get our door cleaned up. Hall was a mess. Food in floor and one room actually had peep hole pulled out of door of one room door read more

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This is our second visit in a row where we were unable to use the pool or hot tub. The hot tub is a main reason we chose this hotel. There also seems to be many people hanging out in the parking area using drugs, which made my wife uncomfortable. Given these on going issues, we will no longer be frequenting this hotel. Shame, it was great only a year ago. Not sure what changed but I would avoid it now, or set your expectations low. read more

Eh, I wouldn't stay here again. Sheets were clearly not changed from previous guests. So gross. Overall cleanliness was lacking. Dated. Not the fault of the hotel but the surrounding area is not great either. I would look elsewhere. read more

A fine representation of a Hampton Inn. Check in was friendly. Room was affordable. We found that everything was appropriately clean and in good order. Bathroom was up to date and modern. read more

Great hotel, continuing to highlight the great combination of value and amenities that has made Hampton Inn one of my "go to" hotel chains! Room was spacious, bright, and clean. Wi-Fi was easily accessible and boasted solid speeds, too. The breakfast is a couple steps above continental and the staff in the area was incredibly friendly and went above and beyond just stocking the spoons and replenishing the coffee. Check in and check out experiences were solid as well. And I can't forget to mention the impressive fitness center; easily twice the size of that offered at comparable hotels and in pristine condition, too. Only misfires: 1. Those awful pillows that disintegrate like Justin Bieber's reputation as soon as your head touches it. Honestly, who wants a pillow like that? 2. The area just south of the hotel as you approach the property from the highway was full of trash. While that might say more about the hotel guests that likely dumped it there, it was an eyesore and depresses an otherwise attractive property. read more

I had the worst experience at this location since I've been traveling a lot for work around the country. I smelled marijuana coming from lobby one night I came downstairs. Front seat person seemed high. Wasn't gonna report it. Took him 10 mins to count our 10 dollar change for laundry and the laundry machine is ancient ate my pants. I checked out of hotel and forgot something of mine. I called right away and house keeping turned it in. I spoke to GM- I sent my information to return it. Never responded to my emails. Then a week later said they already gave it to me. I called corporate and said they could do nothing cause location is a franchise. Won't investigate it-my word against the Gm's. I can't get owners info. Real shame I was treated in such a way as a diamond member. Apple wireless headphones They kept them and Corporate said we believe her cause she's GM. I asked for assistance and prove what their stating. I'm getting ignored by customer care and guest correspondence for complaints. This hotel is ghetto. Do not stay there! Still trying to get someone other than the GM to help me. I'm contacting the better business Bureau. Gm says there's a video but I can't see anything. I need an attorney to see video. What a joke. I asked for Gm's bosses info and she gave me a bad email address. I'm going back to IHG. Way better treatment. Holiday inn express. I will update if I get a response from guest correspondence on my matter. Happened in June. Just the Principle at this point. I would give 0 stars if I could. read more

My first visit here was a pleasant one. I understand by the sign out front and from another guest, this place has had a recent upgrade in the room department. Very nice comfy bed, also a nice touch with a microwave and frig/freezer under a new flat screen. Nice tile work and a sharp looking vanity in the bathroom. I never use the hotel staff to clean the room daily, as I use the same towel at home all week, why not here? I make my own bed everyday and it takes an entire 60 seconds. I like to be able to set up my electronics in the room and not worry about others getting an eye shot while someone is in the room cleaning up. I'm funny that way and it works for me. The hot breakfast in the morning isn't anything spectacular but beats a continental one. They had a different hot egg dish and even biscuits and gravy one of the three mornings. Staff is certainly helpful but again nothing over the top. There is a nice little sun deck to catch some morning rays, with a dip in the hot tub and some quick laps in the 30' pool are certainly in order. The water in the hot tub is a perfect 102 deg. and seems well maintained. The jets aren't anything great but do the trick. read more

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Background: Business traveler, mid-30's, Hilton Diamond. This is a decent Hampton Inn in a unique area with very little hotel competition. This property has not received the new Hampton Inn renovation, and it unfortunately shows. -1 Star: Guest Room was overdue for a renovation. Window air conditioning unit, no glass shower, older TV, and not enough electrical outlets (even for one person). Another con was that the hotel WiFi did not extend into my room. Had I been here for more than one night, I would have switched rooms because this is critical to me. But, one night = not a big deal. That being said, I would definitely choose this hotel again. The breakfast was nice. The people were nice. The free cookies at check-in were fresh and warm. Parking was free. The best part of my stay was the incredible lineup of TV channels. I had HBO, most sports channels, National Geographic, FX, etc. They definitely made up for their shortfalls with the Channel lineup! Overall, I would recommend this hotel if you need to stay in the Fairfield area. read more

This was a very good experience Vinny was very good at his job was very help full even came up and talked to us when he came in the next morning while we was eating breakfast one of the best hamptons I have stayed at read more

Big fan of the hot breakfast (in addition to waffles & oatmeal, on day 1 scrambled eggs, potatoes,and smoked sausage links were served, and on day 2 there were little omelets and sausage patties.) Lots of fruit, cereal, bagels, pastries, and juices were available too. Perhaps the best part though was the genuinely warm smile and "good morning" from the lady keeping everything neat and stocked. I took advantage of the workout room and the computer room. The bed was comfortable and the room was clean and well appointed with amenities including a fridge and microwave. Though I was only 2 doors down from the elevator I couldn't hear it, nor much traffic up and down the halls. To me a quiet room is very important. I would gladly stay here again. read more

Excellent customer service at the desk. They were very friendly and accommodating the entire weekend.

I have stayed here a few times while traveling. It is due for an update. I was not able to manipulate the Thermostat in the room so it was freezing most of the evening. Other than that the staff is very accommodating and the breakfast is great. Would stay again but hoping they start renovations soon. read more

This is an older hotel; lack of outlets, etc. the decor is nice and the bed is decent. The AC unit is horrible. It was so hot our room! Thermostat said 70 but we were sweating all night; even went and bought a fan.... probably just an outdated system. Plenty of parking around the backside of the hotel. read more

The good stuff: the bed was decent, entertainment setup was fine. The not so good stuff: the ice machine on our floor was out of service, there were yellow cracker crumbs left in the hall by some kid I imagine. They were not cleaned up when we got back after 12 hours. We stayed two nights and came back on the second night to find the room not made up. That is not what is expected of this type of accommodation! We wanted new towels and were told we can't get any until the next morning! We even offered to go down to the desk to get them. No go. Basically, the hotel rep we spoke with us argued that it was not expected that the room be made up for those who stay more than one night. They are short staffed, they are full up, and on. I get that but not ok. This not a lousy air bnb or vrbo. Might as well go there next time. read more

I am a Hilton guy....so I get my points here. Free breakfast Free wireless. There is shopping in the area but I did not check it out. Looks to be a big mall. I do like the branded Hampton campaign that you see on the elevator doors. Take Care....we owe it to one another. read more

My fiance and I used the Hampton Inn in Fairfield, OH to reserve a block of rooms for our wedding weekend. Virtually all of our family and bridal party (plus several other friends) spent at least one night at the hotel. Our experience was PHENOMENAL. The staff was incredibly accommodating during the booking process, helping us get handicap accessible rooms for our grandparents, switching reservations over to our block rate when needed, and setting up a shuttle service to and from both our rehearsal dinner and wedding. The staff went above and beyond in providing great service for our wedding. Not only did they put up with our odd request and happily hand out the welcome bags we assembled for all of our guests, they added their own note and a few pieces of candy to each bag. When my new husband and I returned to our room the night of our wedding, we found a bed covered in rose petals. We then turned the corner to see two champagne glasses filled with Hershey kisses and a bottle of bubbly by our jacuzzi tub. Overall, our experience couldn't have been better. The service was phenomenal and the personal touches the staff put in made the weekend all the more special. The breakfast and lobby area were nice and spacious, which allowed us to mingle with all of our guests and spend some quality time with everyone before they hit the road on Sunday morning. I could go on and on about how great everything was at the hotel. Thank you SO MUCH to Julie and all her staff for playing such a big part in making our wedding weekend extra special! read more

Stayed here while on a business trip to the area. Room was clean and everything worked. People were friendly and helpful. I liked trying all the nearby restaurants. Not a five star but definitely would stay here again. read more

I usually stay at Hilton properties as I find they have consistently good service, are clean, and are a good value. The Hampton Inn in Fairfield went well beyond the normal good service I expect. My husband was in town for business, and we decided to do a little pre-Valentine's Day stay in a Jacuzzi suite. I have previously been a Diamond member, so I am used to finding a little "gift" in my room (usually a couple of cookies), but my husband is only Silver, so we didn't expect anything. We walk in to find a whole bag full of Valentine candy, fresh fruit, and a hand-written thank you note. We had an awesome evening sitting in the Jacuzzi, drinking wine, eating candy, and watching TV (most of these kinds of rooms put the Jacuzzi where you can't see the TV, but this one had it right). Breakfast the next morning was wonderful. The attendant was very willing to get us additional waffle batter, even though we were close to "closing" time for breakfast. She also checked back with us a couple of times before she shut up shop for the day. I'm sorry that I didn't get one employee's name correct - I believe it was Kenner? She was the one who wrote the thank you note. She was/is incredibly pregnant, but she was still ready to offer help and had a wonderful attitude. As I was checking out, an elderly couple brought Kenner a bouquet of flowers because they appreciated her service so much. Thanks, Hampton Inn, for making a silly little night away into a really nice Valentine's Day experience! read more

This hotel was great! We only stayed one night while we were in town for business but enjoyed our stay. The staff was friendly, our room was clean and comfortable and the breakfast was fresh. We will be back! read more

We usually stay at a Hampton Inn because of their excellent customer service, but sadly this location really let us down. We requested a crib for our 10 month old son. They provided a pack-and-play, which we spent a while struggling to assemble by ourselves until finding it was broken. So we called down and asked for a replacement. They sent up a full-. sized crib with a rubber mattress and a sheet. Fine. After the first night, the sheet was soiled so we stripped the crib and left it to be replaced by housekeeping. They did not replace the sheet. So the second night we put our son to sleep on the rubber crib mattess with no sheet and he did not sleep. He woke up crying every hour, cold and sticky from the rubber. Needless to add, we did not sleep either. In the morning we informed the front desk that we were not satisfied with our stay, we were not able to get any rest, and explained the whole incident with the crib sheets. They did not apologize but rather insisted that they did not believe us. Boo Hampton Inn. I thought you had customer satisfaction gaurentee. Even an apology would have gone a long way to make us more satisfied. Now we are driving 8 hours home on no sleep. If we didn't care about the quality of our stay we would have saved some money and just stayed in a motel. Also, there was an old dirty hairbrush left in on of the chairs in our room. read more