Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

You think this place is funny? HAR HAR HAR…read more This is a Realty Association that handles a whole bunch of properties in Houston - and there are lots of them to handle. They do a good job and there are some low rate low rent stuff they deal with, but for the most part it's mid-price and more expensive. It's located right on the Southwest Freeway.

So I seen a listing on realtor.com reached out to the realitor she seemed very polite ans helpful…read more However Elizabeth Spellman is very unprofessional and lacks accountability. Thankful to just be renting but I have never seen someone lack giving information to there client let alone cancel every appointment only minutes before the showing. This very dishearting to treat someone a certain way based on income and lack of comission but guess it all about in today society.

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions

I just had the best experience with Sarah Jones from Bamboo Leasing. My husband I are moving to…read moreHouston, and Sarah helped us find a place fast! I'll admit it. I'm not the easiest person to work with and was especially picky during this whole process. I was extremely anxious about finding a place we would like as much as our place in Austin, and Sarah really helped ease my mind. Long story short, we found the perfect place in the Museum District, and I couldn't be happier. I'm actually a little excited about the move now. If you're looking for a good real estate agent who is personable and knows her stuff, Sarah is the way to go. Thanks girl!

Relocating is never easy but my agent (Julia Wang) made it a smooth ride! I could not be more…read morethankful for her attentiveness, knowledge, and superb taste! She knows all the hot spots in Houston, asks great questions to narrow down the search, and really gave me a 'white glove' experience. I would definitely work with Julia again, she has a great personality and quick to respond to any and all questions along the way.

Quick and friendly staff . Our First time homebuyer was impressed , they were well prepared and…read morewarm .

Last minute everything, unprofessional and biggest hassle I have ever experienced getting to…read moreclosing. Run, don't walk, somewhere else.

Very responsive! Professional and and ease to work with! Everyone acted as a team! Wonderful…read moreexperience.

My experience with Frontier Title Company was extremely disappointing and left me questioning the…read morelevel of diligence applied to my closing transaction. When I purchased my home, Frontier Title's estimate of the 2025 property taxes was off by approximately $3,000. For most homeowners, a $3,000 discrepancy is not a rounding error or minor oversight--it is a significant mistake that can materially affect closing decisions and financial planning. What made the situation even more frustrating was the response after the error was discovered. At closing, I was advised to reach back out if there was a substantial difference in the tax figures. When I later did exactly that, I was essentially told that resolving the issue was my responsibility and that I should work it out directly with the seller. There was no apparent effort to investigate how such a large error occurred, assist in resolving the matter, or take any meaningful ownership of the problem. Consumers rely on title companies because they are supposed to bring expertise, accuracy, and professionalism to one of the largest financial transactions of their lives. A company entrusted with preparing closing figures should not be off by thousands of dollars on a property tax estimate and then wash its hands of the situation once the transaction is complete. Mistakes happen, but accountability matters. What disappointed me most was not just the magnitude of the error, but the unwillingness to help address the consequences of it. I expected far more from a company that presents itself as a professional and reputable title provider.

I never work with this company before, I close on the house 3 months ago…read morestill waiting on Amanda Kishpaugh (Escrow Officer) for all the errors in the closing paper to be corrected. Can someone help me on the office??

They spent two weeks stalling "Awaiting a divorce decree." I got tired of the run around, so I…read morecalled Hardin County and had a copy of the decree in 10 minutes. when I sent them the decree there was no thank you or any form of appreciation for me doing their job. Fast forward, I am now selling the property, and it turns out they did not include the legal address on the deed filed at the county. Me and the Title company I am using to sell have been calling them for almost two weeks to get the necessary affidavit so I can close on the property. "Their Lawyer is not responding"!? Not to mention their inability to do their work is prolonging a close for a new property. It's just maddening.

I've never written a bad review before about a title company, and I've dealt with dozens of them…read more Riverway is absolutely, hands down the worst title company in Houston. I've had the misfortune of struggling through two torturous transactions with Riverway. Both closed way past the contract date, in large part due to lack of communication from title. They make it pretty clear that they do not value their customers, alternating between an attitude of complete disinterest or annoyance when either the seller's or buyer's agents or even the lenders call with questions (questions such as: did you receive the contract? Earnest money? Survey? Are we on track to close?) With so many good title companies out there, it's amazing that Riverway stays in business. When choosing a title company, RUN from this one.

Riverway is great at what they do. Highly recommend them to handle out title issues. They were…read morepatient with us & treated us with the utmost care.

Stephanie and Jill have represented us in buying and selling multiple homes. Each time we have been…read moreimpressed with their thoughtfulness and attention to detail. They will stage each room to make your home look its absolute best to get you top dollar. Our house needed some work before going on the market and they had a network of tradesmen to call and assist. They even came in under budget! In a neighborhood where the average days on market was over 50 days, The Jill Morris Team had our home sold in 12 days. To say I was shocked in the best way possible is an understatement! Their creativity and knowledge is unmatched! We wouldn't use anyone else to buy or sell a home!

We hired Jill and Stephanie from afar to help us with our relocation back to the US in May 2019…read more We have worked with MANY realtors over the years, and I can confidently say that this was the best office we have ever worked with. Jill demonstrated the greatest deal of advocacy I have ever seen in an realtor; she wasn't afraid to go to bat for us on any of our needs. Stephanie was always responsive to emails and inquiries, despite the time difference between us, making communication a breeze. I highly recommend their office for your real estate needs.

If you want an agent that fights for you, this is the one! My husband found Evan using chatGPT. A…read morefirst he said. Lol. We put the golden list of what we working looking for, and up came his name as the right fit. And it was right... Working with Evan has been an amazing experience from the beginning. I can't say enough. The communication Grade A - incredibly responsive, provides weekly market updates with insight and recommendations based on expertise. Customer service is impecable. And when our sale faced obstacles, he did everything in his power to fight it to the end. His good nature, positive attitude and driving force got us all the way to the finish line. Could not have asked for a better agent! 10 out of 10 - hire him

Finding the right agent can feel like dating - lots of possibilities, few good seizures…read more Fortunately, I struck gold! This real estate agent Evan was friendly, sensitive and really listened. The whole process made smooth, without stress and even fun. It is absolutely worth recommending