Delighted to have found this family-run NC business. The owner helped me pick out a sofa for my…read morehouse. He spent like 20 minutes walking me through all the options and describing the craftsmanship. He really could not have been kinder or more patient with me. I left feeling super excited about my new sofa, and happy to have spent my money on a piece of furniture crafted in NC and sold by a fellow Tar Heel. Will definitely be back.

Great customer service. Purchased 2 love seats and 2 recliners last year. Love them. One of the…read morebuttons came loose on the recliner, brought it in. Problem was corrected and they delivered the chair. Thank you Phillip & Brian & delivery folks !!

You can't go wrong shopping here! They have everything...books, food, clothes and so much more…read more It's a huge store so be patient when you shop. They have nice things for the low! So much bang for your buck.

I went into the store on June 15th like I aways do and I was looking for a patio set and rug. I…read morefound them both but I tripped over a pallet that was in the floor and split my toe open and bleed from the back of the store to the front. Mrs. Denia helped me with the bleeding but Carlos the store manager has been very rude to me when I call to inquire about the report. when I called their corporate office to inquire about the email Carlos said he sent I was informed that no email was sent to corporate office about my injury. So Carlos lied about submitting the email to corporate office he hasn't apologized for the pallet being in the floor and he speaks to me like he really doesn't care that I have spent hundreds of dollars in that store and I was hurt because of their negligence. Make Dena the store manager and get rid of Carlos

Carpet One did an excellent job helping me find new flooring for my basement. We went with Carpet…read moretiles and they look amazing. It took longer than we had hoped to put on the finishing touches - but it was worth the wait. They delivered as promised. You just don't get people that care as much as they do if you go to a big box store. This is the third or fourth time that we have used Carpet One and will continue to do so.

My whole family has used carpet one here in Burlington. Angie is super easy and fun to work with…read more Highly recommend

From beginning to end the resurfacing of my floors was FLAWLESS! Emily was our initial contact…read moreperson and stayed in touch throughout the entire process handling every detail right down to the pads we should put on the bottom of our furniture! Kevin did the scheduling and was spot on with timing throughout the week. Jesus did the work, and his professionalism and skills were WAY beyond what we could have dreamed of. Seriously y'all... I'm hard to please. This team hit it out of the park! Couldn't be more happy

My hubby knows Matt so I went to see him about new carpet for our entire upstairs. I was putting it…read moreoff because of the cost and having to move so much stuff but Matt gave us a great deal and the installers moved all of the furniture. It was still work on our part having to move stuff off the furniture but gave me a chance to really unclutter. It looks beautiful and I got rid of so much useless "stuff". Highly recommend them!

Ok, I finally got my furniture and have had it for a couple of weeks now and paid everything off…read more Here is the complete experience: Pro; Online ordering was relatively easy Con; NOTHING you may want is in stock Pro; the sales prices are really good Con; NOTHING you order will be in stock The customer service reps range from helpful to so less than. The online chat is a joke. I had asked for the ENTIRE couch be delivered and they still delivered in stages weeks apart (I ordered a sectional). This whole expert has really put me off Ashley which is a shame since the majority of my furniture is Ashley. It really is nice furniture that lasts. The problem is actually getting it in a timely fashion. The first delivery had really nice guys who wanted to make sure I was happy. The second delivery had guys who were ok with exposing my brand new furniture to rain and we're very careless about my apartment. I do like my new couch..which is why I'm giving it 3 stars. I just didn't like the experience.

I ordered a table from here a month ago. three people set it up and when they were done it was…read morewobbly. they didn't even check to see if it was stable before leaving and then I got back less than I paid for, for my refund.

They did an amazing job cleaning our carpet and furniture…read more I would highly recommend Carpet King to a friend from their prompt scheduling all the way through to their knowledge. They worked hard to get everything clean and talked us through how to take care of our carpet and furniture with a dog and toddler so it would look the best.

Carpet King did an excellent job of cleaning our carpet. They are very professional and the carpet…read morelooks better than it has in the past 9 years. (It has been cleaned yearly each of those years by someone else.) I wish I had known about Carpet King earlier!

Good personal customer service. They show up when they say they will and do what they say they will…read moredo. Reasonable prices.

They were the least expensive of three companies and had great quality product. Easy to work with…read moreas well.