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    Bed Bath & Beyond

    3.0 (2 reviews)
    Closed 10:00 am - 9:00 pm

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    Sleep Number

    Sleep Number

    1.0(2 reviews)
    0.5 mi

    I feel a duty to review Sleep Number of Greensboro as it has been the single worst customer service…read moreexperience I have ever had. My experience with Sleep Number has been stressful, and I believe, dishonest. The salesperson that I dealt with at Alamance Crossing was a very friendly man that obviously believed in his product. He ended up selling me a mattress and adjustable base, and cited the 100 day satisfaction guarantee. My complaint begins when the Sleep Number mattress and adjustable base were to be delivered to my home. When the delivery men arrived, they immediately informed me that the adjustable base would not work with my platform bed (which I had told the salesman that I had a platform bed, and he seemed unaware of any issue). I refused delivery of the adjustable base, and they put it back on the truck. I was told that I would receive a refund for the base. After looking at my receipt, I had also been charged an extra warranty for the base, so I called and spent over 30 minutes explaining that I should also receive a refund for that. They finally agreed. That refund ($133) went through immediately. 17 days later, I spent another 54 minutes on the phone to find out why 10 business days have passed and I still don't even see a PENDING refund for the $1276 adjustable base. After being on the phone for those 54 minutes, I was told that the refund for the base had not yet been approved, and that the customer service rep I was talking to made sure that it is NOW approved. 17 days after refusal of the delivery. I was then told it will be ANOTHER 7-10 business days before the refund goes through. While all of this is taking place, I am having issues with the mattress itself. It isn't holding air, and the air pump keeps starting up multiple times a day to refill the air chambers. When I called Sleep Number about that, they sent me replacement air chambers with a video on how to replace them. No human help. No offer of anyone on the phone to troubleshoot the issue, just a video and new air chambers. Those new air chambers only come with a 1-year warranty from the date they are received. In the course of this, I also learned that in order to take advantage of the 100-day satisfaction guarantee, I will have to pay a $250-350 return shipping fee for them to come get the mattress back from me, so no matter the outcome, Sleep Number will have made money off of me. It took 21 days and a formal complaint with the Better Business Bureau before I FINALLY received my refund. I will NEVER do business with Sleep Number again. If the pump ever goes out, I'll buy a new mattress before I work with Sleep Number again. This has been a frustrating, stressful, and completely unsatisfying experience with Sleep Number. I highly recommend people avoid buying from Sleep Number of Greensboro.

    Had the worst experience with this company. Waited 6 week for my bed which was fine. On delivery…read moreday got a text at 11am stating they would be there at 2pm. At 11:30 got another text that the bed had been delayed and would not arrive for 3 more weeks. When I called to cancel the order they offered me $300 which I declined. Told them I wanted to cancel. They sent me to the next person who offered $600 to not cancel. I said no and here comes person #3 who offered me more money and I finally told them I did not want the bed. Took 8 days for them to refund. I would never recommend this company.

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    Bed Bath & Beyond - kitchenandbath - Updated September 2026

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