1. HomeSmart Realty Group

    1. HomeSmart Realty Group

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    Salem, OR

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    HomeSmart Realty Group

    3.7 (9 reviews)
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    Services - HomeSmart Realty Group

    Buyer's agent

    Listing agent

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    Sabrina Carson Realtor - Laura Gail Gwyn Properties

    Sabrina Carson Realtor - Laura Gail Gwyn Properties

    (2 reviews)

    We had the pleasure of working Sabrina while shopping for our new home. She was awesome! I live out…read moreof state and had wanted to buy a home in my favorite small town in Oregon for many years. The timing was suddenly right, as my son and his family had recently moved to the area and needed a place to live. Sabrina was absolutely professional, available, and patient with all of us. Best of all, she really got inside our heads and found us the perfect property! She kept us all in the loop through the entire process, and even after, when we needed a few additional questions answered. Sabrina continues to be a good friend, and we can't recommend her highly enough!

    My husband and I met Sabrina back in December 2018 after sorting through numerous reviews of…read morerealtors in the Salem, OR area. We were in touch immediately when we still lived in Las Vegas, and when we visited the area in December, Sabrina took us around the Salem area to look at different properties. At the time, our house in Las Vegas was not for sale and we had NOT been pre-approved by any lenders to purchase a home. Sabrina spent TWO entire days showing us properties based on our STRICT criteria. Sabrina is not only a native to the Salem area, but has EXTENSIVE knowledge on all the great neighborhoods, schools, best places to live and was an ABSOLUTE life saver when we finally decided to purchase. We listed our home in January, 2019, but, didn't sell until April, 2019. Throughout that time frame, Sabrina was speaking with us about current listings, taking pictures of properties and sending them to us, and also offered multiple times to take video walk-throughs of potential properties... (again, we had not yet been pre-approved for ANYTHING) Sabrina always made herself available via phone, text and email, and no matter how much I called or texted, she always responded, with happiness in her voice. After finally closing AND moving from Las Vegas to Salem, she connected us with her AMAZING loan officer and we were off and running to find our FOREVER home! We looked at just a few, and when we found the right one, she put together the offer, submitted it and it was ACCEPTED! Sabrina talked me off so many ledges during our relocation experience, and, without her, I don't think I would have made it. Moving to another state is stressful enough, but, trying to buy another home on top of that was even more stressful! Sabrina was absolutely AMAZING, and, I would HIGHLY recommend her TO ANYONE that is looking for their forever home!

    Valley First Property Management

    Valley First Property Management

    (2 reviews)

    am writing this review as a serious warning to prospective tenants…read more In my experience, this property management company failed to provide a safe or lawful living environment and ignored repeated tenant concerns. During my tenancy, I was nearly assaulted by a neighbor who threatened me with a baseball bat. I reported this incident, yet management took no meaningful action to address the danger or protect residents. Tenants were allowed to harass and behave dangerously without consequence. I also experienced extremely unsafe and unprofessional maintenance practices. A maintenance technician improperly worked on my water heater, causing a dangerous emergency inside my unit. In addition, interactions with maintenance staff were inappropriate and made me feel unsafe during work orders. Communication was also a major issue, as maintenance staff were unable to effectively communicate in English while inside my home, making it difficult to explain problems or ensure repairs were done correctly. Beyond safety concerns, I encountered severe billing and record‑keeping issues. After living in the apartment for only about one month--with rent paid through housing assistance--I was later told I allegedly owed over $5,000, which did not align with my tenancy or payment history. After moving out, inaccurate information about my tenancy was reported to screening companies, which damaged my rental record and resulted in housing application denials. I am now forced to dispute this information formally. Based on my experience, this company disregards tenant rights, fails to address serious safety issues, and creates lasting harm to tenants even after move‑out. Anyone considering renting here should document everything carefully and be prepared to seek legal help. Families with children or anyone concerned about safety and lawful treatment should strongly consider living elsewhere.

    These people are terrible. The incompetent & rude staff will hang up on you. Faux scared women who…read morewon't act responsible for the harm that they are causing in a housing crisis. They use Pacific Screening to run your data through. Go ahead and look up them up. 1 star. You will be Defamed, by Pacific Screening, to Valley First. Valley First loves it too. There is a scam between them over your $50 screening fees. They are in cahoots. They just want your screening fee & deny you. People end up living in hotels because of Valley First. RUN!! I had a 'Case Dismissed'. Pacific Screening comes back with, "Your Guilty Actions...". This is sooo stressful. Don't rent from these GOONS!! Don't even try! RUN!

    Brenda Bonebrake - Realty One Group Willamette Valley - Bonebrake and Company

    Brenda Bonebrake - Realty One Group Willamette Valley

    (10 reviews)

    Brenda was actually not our first realtor. The first showed up at our door with an interested buyer…read moreat a time when we weren't ready to sell, but was polite and kept in occasional contact for months until we were. My wife had mentioned to the gentleman that it would be nice to be able to sell to the buyer they had and not to have to put the house on the market, but at no point did the realtor suggest that it may not be in our best interests monetarily to sell without putting the house on the market. When it came time to sign the contract retaining the realtor, I had a couple of days before fallen and would later find out fractured two of my ribs. I was in a lot of pain and not exactly thinking clearly, but the realtor made my wife and I feel pressured to sign on the spot before going to urgent care that day. We were also shown a CMA that estimated the value of our house more than 15% below what it would ultimately sell for, but "coincidently" was the amount the buyer they had was willing to pay. The relationship quickly soured and after a couple of weeks of back and forth which included the realtor's very condescending superior telling us she had worked on the CMA and our house was actually worth even less and that they had valued it generously, they finally let us out of the exclusivity contract. I only bring that all that up in our review because working with her was an absolute night and day difference. At no point was she ever pushy like the other realtor or condescending like his superior, and she just had a trustworthy vibe that the previous realtor, although polite, did not. Brenda came and took a look at our house, worked up a far more comprehensive CMA that came in much higher than the other realtor's CMA, and after having some other members of her team come take a look at the house actually suggested we price it even higher than the CMA indicated. We were a little bit nervous that maybe things had swung too far in the opposite direction and we were asking too much in the current housing market, but it turned out Brenda and her team had nailed it. The house went up on the market, we had a few showings, and offers came in very quickly; several which were quite a bit higher even than the already raised asking price. We went with an offer that wouldn't close for a couple of months thinking it would give us plenty of time to find a new house to move in to. During this time, Brenda's colleague Leslie was our buyer's agent. We were using the internet to find homes we were interested in, so we didn't need that part of her services but still wanted an experienced agent to help make sure everything went smoothly and it turned out we would have been in big trouble without her! In the process of finding the house we would buy, Leslie drove well out of her (as far as I can tell from a quick web search at least) normal service area on at least one, maybe two different occasions to view houses with us. She never complained or even mentioned that she usually doesn't go out that far. We settled on a new construction house that required non-refundable earnest money. We had no reason at the time to think that there would be any problems, but just three days before closing the person buying our house backed out with no warning and by then the other offers were no longer on the table. It was obviously not Brenda's fault, but we were absolutely crushed because we couldn't imagine getting such good offers again, especially since we would have to sell very quickly to close on the house we wanted to buy. On top of that, we would lose the earnest money. Brenda and Leslie sprang into action, with Leslie managing a very busy open house and convincing the notoriously inflexible new construction company to agree to push back the closing date not just once, but twice, and Brenda lining up several private showings in a very, very short time frame. Once again, we had several offers above asking price. In the end, we came out with almost just as much as the initial offer that had fallen through and were able to get the house we wanted. Throughout the entire messy process, both Brenda and Leslie were very patient with our constant questions and always got back to us very quickly even on weekends and at times we would not have expected such quick replies. They went above and beyond and treated us like family in a way that may have been more common decades ago but seems very rare these days, and their supportiveness and quick action really got us through the period where it felt like everything was falling apart. I honestly can't think of adequate words to express how grateful we are and can only hope that this review will bring some business their way because they deserve as much as they can handle.

    Leslie was amazing to work with start to finish! She helped us craft competitive offers, even in…read morethe heat of the 2021 housing market, and eventually land our dream home in far less time than we expected it to take. She was always responsive, knowledgeable, professional, kind, cheerful, and incredibly helpful. We couldn't have asked for a better or smoother experience!!

    HomeSmart Realty Group - realestatesvcs - Updated September 2026

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