Never rent from this Era ever. They rip you off and NEVER return you calls. We left our place in…read moreperfect condition. It was cleaner than when we moved in. Just because they are a big name they think they can screw people out of your deposit. Only got half of our deposit. The rest they said it was for general cleaning. Hmm funny when Harold call and left a message saying the house looks perfect! So how is it we only got half. I have called and called for a whole month. Harold keeps blowing me off. He said he would call me TWO weeks ago and never did. They are very unprofessional and I hope you go threw someone else. We could hardly get him out to do stuff on the house. They will rip you off! Horrible horrible and very unprofessional people!

SMI are slumlords! There is nothing good to report about SMI. The only priority is $$$ and more…read more$$$. When SMI took over my apartment management, the place went downhill fast. SMI does very little to take care of the property and have no concern for their tenants. If you enjoy stepping on dog poop - this is your place! If you enjoy large rent increases - this is your place! If you prefer being ignored by management - SMI is your company! If you enjoy verbal abuse - call SMI with a request, they will abuse you! If you like overflowing dumpsters - SMI rentals are available If you like rats and mice - your new unit is waiting for you If you want to live in a well maintained low-stress rental - DO NOT RENT FROM ANY PROPERTY MANAGED BY SMI!!!!!!!!!

I was so happy to see that SB 611 to cap rent at 10% but then I read that it would go into effect…read moreon 7/6 and all notices that went out prior to 7/6 will not be covered under SB 611. I was told of my rent increase on 6/28- 1 week and 1 day before 7/6. I am an excellent tenant: have rented with them since they very unfortunately took over as property management when the owner retired, have never been late on rent, haven't had any complaints by my neighbors, am quiet, respectful, have been vigilant and care about the property. I also let them know that I am a public servant and that my income will only be raised by like 3% this year if that. Raising my rent by the maximum allowed by law (as they have done Every year) is perfectly legal but it is wrong on so many other levels and people should be wary of their predatory ways. They are just another company who puts profits before people.

Sonya and Jerry Gleismann were great to work with. They had our house under contract in 2 days and…read morefor close to the list price. They were extremely accommodating with my 85 yr old mother and the fact that we were on the east coast during much of the sale process. I would definitely recommend them

We tried working with a Berkshire agent recently, and it was the least professional real estate…read moreexperience I can remember. We dealt with Berkshire agent Frank Sanford on a $3,600 home rental, while also searching for a home in Lake Oswego in the $4m range. An "uncomfortable experience" in many ways, especially for my wife. Throughout, Mr Sanford was unprepared, and frequently suggested options which demonstrated a lack of ethics and integrity on his part. Not someone I want to do business with, or have represent our family. There's plenty of professional agents in the marketplace, and we'll work with BH managers to identify a more suitable Berkshire representative (or find a new realtor).

I would not recommend using the property management they charg tenants for damages that are…read moreexisting without photo of property before over charging for repairs they charge for painting when painting is supposed to be done between tenants anyways they do everything they can to take tenants deposit if I could give no stars I would

I contacted them to view a property which are the stars I gave because that went ok. I applied and…read moredidnt receive a response. I contacted the office to make sure it was received and the receptionist was very rude and told me everything was on the website (understood) I just anticipated a response of some kind. I did receive one shortly after. When I came to the office to bring my docs and application fee I realized they only take cashiers checks not personal checks but I gave everything else and said I would run and get a cashiers check. I did, when I came back the receptionist pulled out a calculator and said we dont accept applicants who make less than 3x the rent. Aside from the fact that this doesnt account for my bills and whether I can afford it or not-obviously as an adult with 20 years of impeccable rental history Im qualified to determine what I can afford but I also found it unprofessional to do that in front of me, the client, and everyone else in the office waiting to be helped. This couldve been listed in the application, or when I submitted my application before my trips to the office or even on my 2nd trip. I also now see on the website a co-signer can assist, this option wasnt offered to me and I have one! In addition to rental references accounting for the last 13 years of my rental history. They also expect you to list and potentially pay a pet fee for goldfish.

Leanna is wonderful! I really can't say enough good things about her. She's knowledgeable, patient,…read morefun to work with, and responsive to texts and emails. Working with Leanna, I had complete confidence that the process would go smoothly and that I was in good hands. We got our dream house for the price we could pay. When we were done, I felt like Leanna was truly happy for us and celebrated this important moment in our lives. She even sent us two big crates of moving boxes. I recommend her 100%

Leanna is a class act, top notch realtor. She handled every part of selling my house with…read moreexpertise and a wealth of knowledge. Leanna's guidance and recommendations were spot on to ensure getting the best price for my house while spending the least amount of money. Leanna has a very responsive and timely communication style. She has a straight forward approach, which is refreshing these days. Her staging and use of Zillow showcase highlighted my home above the others. I received a cash offer for full asking price the same day that my house was listed thanks to Leanna. If you want someone you can trust, who shows up with a smile and does what she says she is going to do, Leanna is the one to call. She is also really funny and has some great social media videos.

HORRIBLE TRAUMATIC EXPERIENCE My amazing father has dementia…read moreand my family is dealing with the many challenges that come with this disease including the loss of his drivers license and the decision that he can no longer care for himself. It was time to sell his home and he would move to a place where meals are provided and other care that he needs is available. Mind you my parents have only purchased 2 homes in their lifetime and still reside in my childhood home. They are not savvy or knowledgeable about anything related to selling a house. I was ultimately referred to the realtor's broker Melina who contacted me about my requests for fliers and/or a QR code and using social media to promote the house and specifically that in the walkable neighborhood of Englewood where my dad's house is located is a great way to inform people about my dad's remodeled and quaint home. I was told that fliers, social media and other suggestions for advertising were NOT within the advertising agreement that my dad signed with my mom present. They are responsible for signing the agreement but they also didn't know that for the agent/broker commission that all they would essentially receive is staging for a tiny 2 bed 1 bath home, pictures of the property and an open house (neighbors by invitation) the open house was self serving as a way to meet new potential clients and let looky Lou's snoop around the house. I was appalled and shocked no hustle, no strategy whatsoever to make this house move quickly. I believe the house had been on the market for not even 2 weeks and when Melina the owner of this company spoke with me she was a NIGHTMARE think Devil Wears Prada Linda Wintour kind of pompous, rude and condescending. I was hurt, felt disrespected and very upset by her actions and how she treated me. It led to a total breakdown in trust and confidence in her and her agent. I'm not sure if she had even the slightest twinge of care about my family and caregivers fatigue from caring for a family member. Selling his house included the dismantling of my dads home, belongings and it's a painful experience for him and our family. Hiring a realtor and a broker is supposed to take the responsibility and stress away from the family turning it over to "professionals" who happily collect commission and that is when we decided this was not a safe or honorable place to place our trust. The worst part is that I informed Melina owner/broker that my dad didn't have a copy of his signed contract nor did my mother. The broker said that it must be in a box from his move....ummm....No. Electronic email is standard for sending a contract. I did speak to Melina/owner-broker again and I was hoping for a chance to move forward and unfortunately I was again met with a communication style that was abrupt, harsh and her goal is about winning and being right instead of seeking to understand and find common ground. On the complete opposite spectrum our agent remained positive, kind, caring and compassionate. I highly recommend her and hope she's able to find a brokerage firm that matches her energy and professionalism. We appreciate her dedication to our family.

If you are even considering buying a home in Salem/Keizer, I need to tell you a story about an…read moreamazing woman and realtor - Melina Tomson. My Mom recently passed away from brain cancer. It was my job to "handle her affairs", one of which was to sell her home. We interviewed several people based on YELP reviews. We chose Melina to sell Mom's home. We had NO IDEA what a good choice we made. She staged the house just beautifully. Within days we got our first offer. But there were problems on the horizon. Essentially, my Mom's home (which looked beautiful) had a fair amount of deferred maintenance. Here's what we faced 1) sunken oil tank, 2) old roof, 3) heater air-conditioning needed to be replaced, 4) water main to the street needed to be replaced, 5) electrical panel needed to be replaced. That, combined with clouds on the title and some other "issues" meant that we had two "failed sales". Through all of this Melina was "as cool as a cucumber". She always had the answers. More than that - she always knew exactly the right person to call in to help. And, since she's worked with all these contractors before, she was able to get them to do the work with the expectation they would get paid at closing. She did all this with a super positive attitude. The house sold in a fairly short period of time considering the challenges. I don't live in the Salem/Keizer area so there is just no way we could have done this without Melina's finesse, knowledge, and hard work. If you are considering buying or selling a home in the Salem/Keizer market, your first move should be to pick up the phone and call Melina. I'm not a huge referral person, but I would take a phone call from anyone that has any questions. Melina is a rock star! Thanks! You are a friend of the family...

Referrals are Gold: I was looking for a solid referral,…read moreregarding selling my home in Mexico. I called the Realtor's Association in Salem Oregon. A friendly voice greeted me. I inquired if any Realtor's were licensed in Oregon to take on my quest and had experience with both US and Mexico. The friendly voice recommended TU CASA Real Estate in Salem, Jose Gonzalez Principal Broker. I had a conversation with Mr. Gonzalez, with a followup appointment at his office in Salem. You could not help but notice a huge picture pined too the front of his desk. Asking what is the story of it, Mr. Gonzalez went on to say it was taken in Zacatecas Mexico, A group of Realtor's from around the US meet in Zacatecas help, guide and form a governing body over Realtor's. Much like we have in US. Success with the convention, The association was formed, with advice and leadership from the group from US. A.M.P.I. Is a Non-Governmental organization(NGO) My visit with Mr. Gonzalez was exceptional, he and his partner has/had much experience with selling homes in Mexico A gold mine for me! I left documentation with him and with a followup in the future. I left with the understanding the sales of the homes in Mexico was little to none at the moment. The office in Salem was generating overwhelming business, Mexico sales took a back seat. I meet with Mr. Gonzalez in Salem, it was a lunch meeting, he explained what course he was going to take. Excited from this outline. My disappointment started with lack of communication, I sent a thank you card to his office after my first visit and e-mails of gratitude along with $100.00 thank you for his time. I offered payment of any amount to get the ball started. Not needed at this time. The lack of communication continued, I reached out through text, e-mails and messages at his office. What is the problem I thought! My over communication, really! Not sure. My review is positive and also meant to buyer/seller beware do your home work, even if you think the referral was strong. Mr. Gonzalez cost me 7-8 weeks of time from moving forward. Pick up the phone Mr. Gonzalez and act like a professional and say something. If your not interested then let it be known. Your wasted my time.

Jose was a rock star. He helped me in a very difficult deal and I recommend him highly. Very family…read moreoriented and easy to talk to. Definitely call them.