If money doesn't grow on trees, why do banks have branches?…read more I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.

Opened a large account 1 year ago. Deposited $120,000 in savings…read more Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.) The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance. Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB. Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions! When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility. FHB committed malfeasance and misappropriation of our funds. I cannot recommend this bank to anyone. Bernard J Rhatigan

Now granted, Hawaii National Bank isn't the biggest or most convenient of banks to do business…read morewith, however my family has been banking at this branch for almost 20 years and the ladies in there (Karen and crew) are the sweetest, nicest and most personable people you'll ever meet. Friendliness aside, let's talk about service. To me, I picture this branch to operate like banks of old when everyone knew each other on a personal level, and not only do they remember your name but more importantly, your preferences. I haven't encountered such personal service at any other bank, at any other location. Example: these ladies will personally call you BEFORE your account gets overdraft! I know this because my late mother had 4 accounts here and they would keep tabs on all of them. They'll call to say, "this account has a pending charge but will overdraw it, you want to transfer money from the other account?" And again, they've been doing this for years for us. And it's not like any of these ladies are a relative, we're just regular old loyal customers is all. Again, no other branch I believe would do this. Plus when my mother passed away, they sat down with us and made handling all the legal stuff with them a breeze. In efforts to consolidate banks I wanted to close these accounts and just go to one bank (not this bank but the one my husband works for!), but just because the ladies at this branch were so professional and wonderful to us over the years, I can't move myself to leave. Now that's how you keep a customer!

These people have the worst customer service I have ever experienced! They are rude, mean and…read morenasty, especially if you are a new customer. I needed to set up a joint account with my elderly parent who is in dementia ward so I can pay his bills for him, and the person I dealt with basically accused me of plotting to keep getting his SS checks after my father dies and refused to open an account for me. She said the only way I could open up an account was if I brought an 87 year old man with dementia into the bank to prove his identity, but with 3 clicks of a mouse I was able to open an account online with an online bank. I have worked right next door for 10 years, so this bank would have been super convenient for me, but now I understand why there was not a single customer in the bank that day. Do not give these people your money!

Great service and been doing some banking at this place for decades. Made a phone call because the…read morewebsite had changed and I needed to create a new log on account. Person too the time to get my information to set up my Account. Few days later received a call that I didn't pay my credit card bill, I said because of the new website I couldn't pay it yet. She was helpful and even used my account and made payment for me. That helped me out until I could log on the account and pay off my card.

I opened my account 2 years ago and everyone was so nice! But now that I had to relocate back to…read moreOahu I'm having so much trouble getting help. As another review stated you cannot call this branch. You call the main number and wait and wait to get someone saying they will contact the branch for you. I finally flew back to Hilo and had to go in person and I waited in line while the tellers ignored me. I'm still waiting for a callback. Hopefully tomorrow someone helps me.

Be careful. There are a lot of hidden charges that CPB uses. For example, a small amount of checks…read moreare $20.00. Outrageous. Credit unions are far better.

they were extremely polite professional and informative,…read moreI've recommended them to several of my friends and family. great company mahalos.

Worst insurance place. I have ever gone to in my entire life. I am indigenous. Part Hawaiian. My…read morefather sold insurance on Oahu. 2 different companies. Don't use this office. It will bring you much heart ache. And pain. Marlene gave me the wrong tow truck number. At Kuhio Mall. My dog was is Petco. I was singing songs. Watching hula. With a group of native Hawaiians. And I spent thousands of dollars. With this office. Auto. Home. It's so unfortunate for Hilo. That the State Farm Wainuenue agent. Retired.

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.

This office is very professional and nice. No pusing of services that you dont need. This…read morefinancial advisor has won several years of being the "Best of East Hawaii" for financial needs.

Awesome... well it's time I gave credit where it's due. My specialist was kind and helpful. I will…read morereturn to next year. She explained everything to me with complete professionalism and without distractions. The kiosk in Walmart provides adequate privacy and protection for the customers. The space is sanitized after each client....and you can sleep in til 10:00 am Hawaii time. They open at 11:00. I paid the Feds on the spot. Two thumbs up.