My husband and I visited this CU Hawaii as we are trying to compare different construction loans…read morefrom federal credit unions. We went inside and ask to speak to a lender about a construction loans. A lady came out with a form and showed us 2 different loans, my husband asked what a balloon loan was and she didn't know, she went to ask someone. When she came back, we asked what the monthly payment would be for the loan amount we are considering minus our downpayment. She told us it would be $20,000 per month because it was a balloon loan, and that at the end of the year we could roll it into a 30-year mortgage. This didn't make sense -- if we were paying $20K a month, there wouldn't be anything left to refinance. She said she would go ask someone and went and got another lender named Janea who came out from the back. The first thing Janea said was, "I think it's really strange you are in here asking for a construction loan at that amount, there was couple in here yesterday with the same numbers and I think that is strange". Like what?? She then very rudely and condescendingly explained the process of bonding. Which we are fine with bonding, we went into the credit union to request information of the loan process, not sure why she was so hostile. She also said we couldn't build a home at 200-250/sqft and that contractors charge 300-350/sqft. This is incorrect, previously a friend and I called every single contractor on the Honsador and HMP list and the average price per sqft was 200-250. At no point were we rude and at no point did they apologize. We then talked to a few other credit unions and were treated normally. I realized after they were just messing with us! I mean how do you not know what a balloon loan is as a lender! Shame on you CU Hawaii!

i went to close my account here since i no longer use this account. The teller was very friendly…read moreand efficient. However, it seemed like there was no managers or supervisors on duty to approve the closure. she sent messages to all at the main branch as well as the other branches. After 10 mins someone finally responded. i'm glad i closed this account. not worth keeping open and they charge a lot of fees if you are not active with your account .

Hands down if i could give more then 5 stars. Mila from the Kona Branch has helped me tremendously…read morewith what I needed to do, she is very patient and the customer service I received was outstanding. I would recommend working with Mila if you ever find yourself in need of their services.

I recently needed to consolidate a loan, and tend to other transactions and paperwork that was…read moresomewhat complicated . However, from the beginning to the end I was serviced by several staff members , they were all professional, and had sincere consideration, and empathy. All my business was completed that same day without me having to wait on appointments. I highly recommend HFS FCU for banking needs. Thank you Trey for all the time, professionalism , and great customer service.

I moved from Oahu to Big Island this past March and was pleasantly surprised there was a HawaiiUSA…read morebranch on island. I've gone to this location 3 times and all times I've been met with professionalism and kindness. The bank agents are very friendly and knowledgeable and have successfully helped me with all my deposits and questions. Mahalo nui!

From the owner: We've been more than just a place to keep your savings or get a loan. Making financial dreams come…read moretrue for you is what HawaiiUSA is all about. We do this by encouraging you to dream big. We meet you where you are and help you improve your financial wellness, because we believe money should help you achieve your dreams, not be a barrier. We're committed to helping you get the tools and knowledge you need: Personalized in-branch consultations, free-to-attend workshops, and easy access to online resources. We're here for you in every way we can be to support your financial wellness. Who can join the HawaiiUSA family? Membership includes individuals--and their family members-- in the field of education including employees, retirees, students and their parents of a majority of schools on Oahu, Maui, Kauai and the Big Island, as well as a large number of companies and associational groups. As the largest credit union in the state of Hawaii, chances are you're eligible for membership, too.

Been with HCFCU for many years Kona branch and, was pleased to find them in Hilo, and just like the…read morewest side, always met with a smile and Aloha. I am very well pleased with their service and Ohana attitude.

My mother is elderly. With medical problem. The bank keep making mistakes that is causing checks to…read morebounce. And making her doubt herself and feeding her mental health. They are taking advantage of her age. Highly DONT RECOMMEND anybody to this bank.

Be careful. There are a lot of hidden charges that CPB uses. For example, a small amount of checks…read moreare $20.00. Outrageous. Credit unions are far better.

I opened my account 2 years ago and everyone was so nice! But now that I had to relocate back to…read moreOahu I'm having so much trouble getting help. As another review stated you cannot call this branch. You call the main number and wait and wait to get someone saying they will contact the branch for you. I finally flew back to Hilo and had to go in person and I waited in line while the tellers ignored me. I'm still waiting for a callback. Hopefully tomorrow someone helps me.

RE: Reynalyn Canillo, Operations Division @PKP. On…read moreseparate occasions on 2/11/25 & 2/26/25, Rey provided excellent & efficient customer services relating to closing a trust account, reopening a new joint account with subject sub-accounts, & changing monthly social security direct e-deposits into the newly created account. Rey has a GREAT customer-friendly personality and patience in dealing with account transactions!! Rick T./HFS patron since the 1980's

Quick friendly hassle free bank!!! Surprised no one left a review yet!!! Located next to the old…read moreclosed down Safeway by Longs Prince Kuhio Plaza.

Was able to call after hours and leave a voice mail for the person responsible for business online…read morebacking, outstanding! Hope they raise their interest rate on the Maximizer.

This is not directly to the customer service. This is the system process of FHB. I've given free…read moremonies of overdraft fee due to pending transactions that only apply to my end, but not FHBs end. Today, I got charged 90 for 3 transactions that were pending. Even though FHB transactions were pending, it doesn't matter if my transfer cleared before their pending. I still got charged. The messed-up part is that they can only do one reimbursement even though the others are wrong as well. Heads up, disect your overdrafts with this bank because I've been wrongfully charged on many counts that I had to call them out on. I'm always being told the app is not the same as what they are looking at on the phone. Here is an example..... Let's say I have 300 in my account Deposit 1000 (pending) Bill 300 (pending) Bill 200 (pending) Bill 50 (pending) Bill 50 (pending) Bill 20 (pending) No matter if my deposit went in first, their pending will always triumph my deposit even though it cleared before the transactions. Therefore, I will have now accrued 4 overdraft fees of $120, but out of these 4, I can only request a reimbursement of 1. I am looking to move banks because of this reason its bullshit and I'm always fighting them on this issue. Lastly, if my online says my deposit cleared first, I still take the overdraft fee, and I get the response, "On our side, it says pending on deposit and transactions" if that's the case why am I getting overdrafts before the transactions is even cleared? Response: Sorry, that is just how our system works. There is nothing we can do, but put in a request for one reimbursement of 30$.