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    Zack Pacleb - State Farm Insurance Agent

    3.0 (2 reviews)
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    Services - Zack Pacleb - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    Ask the Community - Zack Pacleb - State Farm Insurance Agent

    Deluz chevrolet

    Deluz chevrolet

    (4 reviews)

    "Buying a vehicle is a partnership between the buyer and car dealership" such as Deluz, the only…read morechevy dealer in Hilo. My experience with Tony Chevrolet in Hilo, Hawaii has been extremely disappointing and unprofessional. Their service department appears to do everything possible to avoid honoring valid warranties, placing the burden on the customer rather than standing behind the products they sell. Instead of advocating for customers, the staff repeatedly deflects responsibility, provides inconsistent explanations, and delays resolution until it becomes clear they are hoping the customer simply gives up. This is not how a reputable dealership should operate--especially one serving a local community that relies on trustworthy service. What's most concerning is the lack of concern for the community they operate in. There is no sense of accountability, transparency, or customer care. Warranty work should not feel like an argument or a negotiation (you paid extra for it in most cases); it should be handled professionally and in good faith. I strongly caution anyone considering service, buying a vehicle, or warranty work here. Based on my experience, Tony Chevrolet prioritizes avoiding responsibility over doing what is right for their customers and the product they sell.

    Miss Carly @ Deluz Chevrolet Hilo is the best !!! ..she's so sweet, honest, efficient and kind…read more....and ohh...so patient too !! ..and yes we did buy a new truck from miss Carly ...bcuz she was such a joy and pleasure to work with ..kudos to you Thank u ...Glen and Beth from Kona

    Zack Pacleb - State Farm Insurance Agent - homeinsurance - Updated June 2026

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