As a tenant, I am beyond frustrated with the level of incompetence and unprofessionalism demonstrated by both Crystal and Russ. In my opinion, neither individual possesses the knowledge, judgment, or management skills required to oversee residential properties. Their repeated poor decisions have negatively impacted numerous properties and have caused unnecessary stress and financial consequences for residents. Complaints and legitimate concerns raised by tenants are routinely ignored, delayed, or dismissed. Crystal, in particular, has developed a reputation among residents for being intimidating and confrontational rather than supportive and responsive. Instead of addressing issues professionally, residents are often made to feel bullied or brushed aside. What is even more concerning is that various agencies and professionals, including Alberta Health Services, city inspectors, the Better Business Bureau, and others, have expressed concerns regarding Home Time's apparent failure to consistently follow bylaws, policies, regulations, and basic standards of property management. It is unacceptable that tenants are expected to live with the consequences of such poor oversight and disregard for accountability. read more

Purchased a property managed by these circus clowns. Have owned several condos/ town houses over the years. I am responsible for the interior and they are responsible for the exterior of the building (same as always). I had originally looked at this property three months ago. There was a broken exterior window at that time and it was boarded up. I was told by the realtor not to worry about the broken exterior window as it was the property management's company to replace exterior windows. I suspect it was broken and boarded up for a long time before my visit 3 months ago. A boarded up window that devalues every condo in this building! A boarded up that devalues the all the homes in the surrounding community! This company had MANY MONTHS to get off their behinds and do their job. Turns out it is easier and better for their bottom line not to do their jobs. They claim a prior owner broke the window (with no proof). They claim they can transfer the debt of a person I never met onto me even though every debt reassignment law in this country states that they can't. Simply criminal behavior. Irresponsibly lazy and greedy. Absolute scumbag behavior. Attached is a picture showing how much this company cares about this people in this complex, the complex itself, the Uplands and Lethbridge in general. Easier to make the who neighbourhood feel like the ghetto/ projects than to do their job. Garbage blowing around the complex. Cracked/ Pothole parking lot. Broken mail panels. Elevator has been down for 6 months. Burst pipes resulted in damaged units on the first floor. Aging seniors on upper floors forced to move out because Hometime refuses to take any responsibility for anything and do anything about any of this. Scum of the earth. Avoid this company like the Bubonic plague. read more

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Tried to use Hometime Canada to find an apartment for my son for college. I would email or SMS text questions. They would answer one question and then refer me back to the website. Upon asking follow up questions they just didn't respond any further. Not very good from a customer service point of view. read more