I purchased a $1000.00 sectional from the Murray KY store and was told it was real leather. It is…read morein a lake house so gets sat on very little. After about a year and half, the material began to look different; by the end of 2 years the sectional began to deface, hence, not real leather. To no avail, I still felt the store would stand behind it's product. Guess what, they have no warranty, it is sole put on to the manufacturer so whatever their warranty says is all you get. I will NEVER step foot in this store again. Their customer service is beyond lacking, they tell half truths to make a sale. It is unacceptable and the quality of their furniture is the same.

They are always helpful and go out of their way to make sure I am happy with my purchase. Have…read morebought furniture from them for years and never had a bad experience.

What a great experience! Shannon was so knowledgeable about the recliners and so very patient with…read moremy need to sit in every one (two or three times). The La-Z-Boy is an exceptional product with premium quality and great features. I chose the fabric in the color that I wanted and the manufacture really took less time than expected. The whole experience was flawless. I definitely recommend Kentucky Furniture Mart! A+++