Absolutely the worst customer service. Prescriptions are never done promptly. Constantly have…read moreexcuses why the prescription cannot be done at that time. Only pharmacy I have ever seen who is ALWAYS half a day or day late.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-Su 12am-1:30am, 2am-11:59pm

The greeter at the door was very rude. I had checked out all of my purchases about $200. He said it…read moreI didn't pay for it and I said yes I did, but it did not print a paper receipt and self check out. Showed him on my card, but he made me go all the way back to customer service with my daughter and I said I saw her scan everything customer service told me to put my card in the reader and I did. I won't be going back there soon.

I recently moved to the area for the summer, and had to have my prescriptions moved from my CVS in…read moreFlorida to this location. It couldn't have been any easier. When I called them all I had to do was give my name and they were able to look it up in their system and get it for me in a timely manner. The gal I spoke to on the phone was very nice, and she was also the one that waited on me when I went to pick it up. This CVS is inside the Target store and was very easy for me to access as it was right by the front door. The fact that there was no line was even better. I will be happy to use this location while we are in the area.

Able to pick up mom's scripts without issues. Front checkout person was very helpful as well.read more

There should never be masks with personal opinions on them such as political or supporting a…read morecertain type of organization and seeing one of the workers having one of these masks made me very uncomfortable.

the computer where we can print our pictures had a cord that did not work and when I asked Patti…read morefor help she was extremely passive aggressive and treated me like it was all my fault

The Sherman/Roberts location in Muskegon is awful. I scheduled an appointment for a covid booster…read moreonline and filled out all of the forms. When I arrived, I gave the pharmacy tech my ID and vaccine card. She left with them for about 45 seconds & told me it would be about 15 minutes. (No problem). I asked if I needed to sign anything additional. She said they would do that when the vaccine is given. As I was waiting, it got quite busy. After 45 minutes, I went up and asked how much longer I should expect. The SAME pharmacy tech, again asked for my ID and my vaccine. I handed them to her again, reminding her that she had already taken them. She asked me standard questions (the same questions I had filled out online) & handed me a clipboard, that also had those same questions again. After filling out the same form that I had already filled out online, I waited another 10 minutes. I was called up to the window, only to be told that since I had had immunizations recently, I was unable to get the covid vaccine today. NOTHING on the website mentions anything about that, besides the line that says that they can also give other immunizations, along with the covid vaccine. No apology from the pharmacy tech acknowledging that she just made me wait an hour because she didn't communicate that I was there for my 3pm appointment. If I had been given the form the first time I went to the window (obviously they don't look at or use the online forms), I hopefully would have found out way sooner that I would not be getting the vaccine and not wasted even more of my time. Overall, a disappointing and frustrating experience. This location is within a 60 second drive from my work. I will NEVER visit this location for any products or services. Totally disappointed.

Stopped in to grab pain relievers, thinking it would be faster than going to Walmart. Probably paid…read moredouble for the medicine and then waited several minutes to check out. I think it was a combination of a slow customer and slow employee, but my goodness! Really could use a self-checkout line.

A day in the life of someone who made the mistake of getting a script here:…read more Prescription was sent in at 3pm on a Wednesday (I have a killer inner ear infection in both ears and ruptured eardrums and am in unbearable pain) I went in right away at 3 and asked about it and they said "come back in an hour or so." Totally understandable. I signed up for text alerts and went home to wait. 5 hours later no text, I call them, and wait on hold for 20 minutes (which is also 100% understandable) A woman answers and asks for my name. I'm in so much pain I can barely mumble my name and she says "WHAT did you say" with so much stank in her voice I could smell it. So I spelled out my name and she said, and I quote, "Not done yet! [very audible sigh] it will be in an hour or so." This was at 8:30. They close at 10. I'm wondering why she finds my name/voice/self so repulsive, but Im still in a good mood and unaware of what's about to happen. So I asked (mumbled) "does that mean it will be done today?" and as soon as she heard me ask that she got mad, and started talking much louder, which hurt REALLY bad, and she went on this rant about how its busy and people won't stop calling and they can't work when people call and its so rude of me to ask if it will be ready today because of course it will. It will be done in an hour or so. Like they've been telling me since 3 why can't I listen? So I just said "Okay thank you" and then SHE hung up. The prescription was not ready before they closed. Turns out, it really does take more than 7 hours to fill a bottle of ear drops when you're entire staff is equality hires who can't stand up without running out of breath, and they use what little breath they do have whining and nagging everyone about everything. Turns out I got to go all night without the medicine that was prescribed at 3pm that day and I got to listen to a woman loudly complain into my ruptured eardrum about having to work at her job and boo hoo sometimes its hard and waaaah she hates listening to the problems her uselessness causes everyone else. Its just not faaaair The next day rolls around and they open at 8. Still no text. Finally, at 10am the next day, after making me wait NINETEEN HOURS for my prescription and lying to me THREE times about when it will be ready, I was finally able to pick it up. After waiting in line for an hour of course. Now, just like everyone at Walgreens, I don't know anything at all about running a pharmacy, but what I do know is that people who are sick usually want medicine, not the full girlfriend experience.

Out of the pharmacies in the area I'd say this is the best option. The drive-through is an added…read morebenefit.

Always polite and very good service. Prescriptions are always as should be, and any vaccinations I…read morehave had there were done with professional care. They have always answered questions to my satisfaction.

I took my elderly parents today ( 95 years old and 97 years old) to get their Covid booster. The…read morepharmacy staff was professional, kind, helpful and courteous. I also noticed that staff seem to enjoy working with each other ( at least the two that I saw interacting) It felt very collegial and supportive.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 8am-1:30pm, 2pm-10pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

Best pharmacy we've ever used! Diplomat is great about answering questions, preparing a…read moreprescriptions in a timely manner, including all necessary supplies in our package, and even shipping to us on occasion. A pharmacist was patient enough to calm me and walk me through a dosing mistake. We used this pharmacy for a few years and only changed pharmacies due to our insurance. The only negative for me is the parking arrangement - the lane in and out is a single lane.

From the owner: The store that was to become Diplomat Specialty Pharmacy opened as Ideal Pharmacy in Flint,…read moreMichigan, in 1973. It was the fourth store in a small chain owned in part by Dale Hagerman, R.Ph. When Dale's son, Phil Hagerman, graduated from college in 1975, Dale traded in his stock from the small chain to buy the store from Ideal. The father/son team founded the company on the belief that if they take good care of the patients, the rest will fall into place. The specialty pharmacy was born. 1991, Phil became president of the pharmacy and in 2004, he partnered with Jeff Rowe and Steve Chaffee partnered to expand the business. Today, Diplomat Specialty Pharmacy is a tightly managed company run by a veteran executive team that's recognized by the MPA and others as a national innovator.

Hey, I'm from Atlanta and I must say I have the full understanding of customer service and…read morehospitality, and I must say....Tony has been the greatest help!, I only came in to print pictures as I was here to visit family, and he was the perfect person to help my wife an I.....hope he's managing! Thanks again tony be blessed!!

I visited this location while in Michigan from Texas. Justin in cosmetics greeted me and helped me…read morenavigate this store as I was not familiar with the layout. He went out of his way to find coupons for me to save me a few extra dollars. He overheard me talking to my daughter about lunch plans and suggested a few restaurants and even recommended dishes from the local eateries. This employee made my visit to Walgreens excellent.