This review is for our realtor Taylor Mock. He was referred to us by a friend and has been so…read moregreat to work with. When my husband and I found out that we were expecting and decided to look for a larger home, we came to Mock to express our request of our "perfect home" that was within our price range and in our wanted school zoning area. He was very patient with me, because having a strong Asian background I had specific feng shui requirements (such as the stairs not facing directly in front of the door). Before we knew what we really wanted, we explored the available options that he had for us to get a feel of what we wanted in our home and what we would consider perfect. I def know that with the money that we were putting in, I made sure to ask as many questions and address any concerns that I had on each home - which he did not mind at all (Thank you Taylor!) haha. What I really appreciated from him was when we made plans to check out 3 houses one weekend, but found out the day before that one of those houses was going to have an offer put in - which means that we would not be able to see it if we were truly interested in purchasing. He rearranged his schedule and got us an opportunity to check out the house before it would be potentially be off the market. We checked it out and was so close to saying "yes" to the house, but we had found out that the kitchen was not facing in the right direction (according to our custom feng shui). We sadly had to walk away from the house, but he did not give up on us! After the Thanksgiving holiday, we made an appointment to check out two houses over the weekend. The first house we checked out just screamed out liability risk (that tends to happen to you when you work in the insurance industry) and just couldn't move forward with their backyard. The second house that we saw ended up being THE HOUSE that we fell in love with. It was within our price range, had a majority of what we wanted in a home, backyard is beautiful, and...it had ALL of our feng shui requirements. I have to admit, although I may be making it seem like we've been searching homes for month, we had only been looking at houses for less than a month. Taylor has been wonderful in keeping in touch with us and amending any changes on the system the company uses in order to narrow the search. Very responsive in his emails and answer any questions that I had in the search. Anyways, we are to close this month and we couldn't have done it without his help. He has been so helpful in making this process as easy and exciting as we had hoped for and I will def be recommending him to all of my friends and family members.

This review is long overdue! Taylor Mock at Cabell Childress helped my wife and I find and purchase…read moreour first home. Taylor was always courteous, communicative, educational, and professional throughout the entire process. He always went the extra mile to ensure it was a great experience, from start to finish. Taylor helped us determine which wants/needs were most important to us as a couple, put together a realistic budget, and immediately went to work finding properties for us to view. He was always flexible and accommodating with his schedule, showing us a lot of listings after business hours and on weekends. It made it really convenient for both of us. Taylor has a great sense of humor and helped us deal with a couple headaches we had with the seller once we decided on a property. He was always available to answer our questions - even the weird ones. The closing process is more complicated than I realized, and he made everything digestible and easy to understand. Most importantly, he alleviated any stress and concerns we had and ensured we were making an informed decision that we were happy about. I should also give a shout out to Taylor's preferred home inspectors, Bob Lissenden and Darren Strickland. Both these guys are consummate professionals and are happy to educate you in detail about your home during the inspection. They were extremely thorough in their inspection and worked with Taylor to make sure we got the best deal possible on our home. In short, Taylor Mock is always on the ball! He'll make sure you're comfortable, informed, and he'll go to bat for you when necessary. I can't recommend him enough - especially if you're buying for the first time. We're ecstatic about our new home and Taylor's patience, knowledge, flexibility, and professionalism put us at ease and made it a great experience. This is your dude. Seriously. Give him a shout! Thanks Taylor!

Dawson Boyer made the home selling (and buying) experience enjoyable from start to finish. He did…read morethis by giving us a detailed outline and projections months ahead of our planned listing date. As the time approached to actually put our house on the market, him and his team did a thorough job of providing our family with a strategy for staging our home. This really made a difference when it came time for prospective buyers to tour the house. When deciding on the listing price of our home, Dawson was able to provide examples and convey his knowledge of the area to help come up with solid number. Constant communication was given to us when we had questions and on updates with scheduling, offers, terms, etc. Never did we feel like we were in the dark, everything was transparent. The selling process was painless, smooth, and efficient. We are extremely happy we choose Dawson and his team to be our real estate agent. ~ Jason Wells

I had the worst experience with this company .. with John Martin .. He me scammed with his designer…read more) lots of foreigners who did not speak English come in to do work in my home ( not quality painting at all ) ,, redid my kitchen without my consent and charged me for it .. John wanted me to have an estate sale ( my biggest regret of my life .. he removed himself from the whole ordeal .. He said I needed to move out .. have an estate sale .. paint and go modern .. ..gave me a name of a big time lady from northern Va. .. she came to my house and raved about all my furniture, paintings , clocks , etc .. she put it on schedule .. cancelled 2 dates then turned it over to someone else in Richmond, who absolutely robbed me .. John never oversaw the estate sale , took a 9,000 square foot house of Georgian style furniture, Grand Piano , beautiful custom made rugs , Grandfather Clocks , Dining Room , 4 Bedrooms of very nice quality furniture? lamps and paintings, Den, Living Room , Tea Parlor , Beautiful Large Antique Entrance Foyer.Furniture .Silver , China , Paintings ., so much more .. i had no idea it was going to be a huge flea market .. I was told to stay away during the sale .. everyone was so excited it went well they said .. His designer was thrilled ., John too .. well when the check came in the mail .. it devastated me .. I still am sick beyond measure .. Heartbroken .. I am sick , how could I be such a fool to trust this man ., The check was for $600 .. $600..!!! John tried to down play all of it . he didn't raise any arguments with the estate company in my defense .. He did nothing .. told me when we closed he would give me $10,000 to make up for it .. lol .. well long story short , he is no longer my realtor .. this estate sale happened less than a year ago .. $10,000 was a drop in the bucket .. my baby grand was worth $5,000 .. but John never gave me a penny ... i was left with an empty , ugly inside of was once a gorgeous Williamsburg Mansion .. He Completely dismissed me .. treated me with great disrespect .. I hope to find an awesome lawyer and sue him and his company .. no one selling their home should ever have this happen to them .. on top of this horrific estate sale I spent over $100,000.00 on my house , John said it needed to put on the market .. but I have had so much feedback that it was the biggest mistake ever to listen to him and his designer ... they painted over original murals .. painted everything stark white .. it's been awful ..

We met Shannon through a referral and from day one, he was all in guiding us through the buying…read moreprocess. We told him it was going to be a long haul as we were relocating from out of the area and had to get to know the area first. Our criteria for the home we wanted at the price we wanted was also going to be a challenge. Shannon never hesitated, and was always available to answer our questions about the community or the local market. When we did find a house we wanted to pursue, his knowledge and negotiating skills proved invaluable. While this wasn't the first house we had purchased over the years, his insights into the local market were very helpful. We would highly recommend Shannon.

If you are in the need of a realtor, your search should end with Erin Melton and her team! Erin…read moreMelton has a wealth of knowledge, drive, is trustworthy, and is very proactive in getting your property the attention it needs, and better yet...sold (or bought)! We received continuous reports on all aspects of the buy/sell process, including scheduled calls with her. All messages sent to her or Jacky (her also awesome Office Manager) were answered very quickly. She made everything as easy as possible for us, and took all the time we needed to listen to us and answer our questions. She 100% cares about her clients and shows it in every way.

I'm so impressed with Erin Melton and highly recommend her. She was very knowledgeable and…read moreprofessional and spent a generous amount of time explaining everything to me. She covered all options I can take with my property, the current market, comparable houses, and the process of selling including a full breakdown of final numbers. Although I have chosen not to list my property at this time, I am definitely going to have Erin as my realtor when I decide to sell it in the future. I had several different realtors I found on Yelp come around last week and my experience with Erin was the best.

Selling a house can be stressful, but Sam's support and enthusiasm made everything easy. I wanted…read moresomeone who knew my area, understood what was needed before going to market, and determined to look out for my best interests. I found all of that and more with Sam. As a seller, his knowledge of the market and his network of support within Richmond made me feel secure with the process. I had already moved from the area, so Sam coordinated everything to ensure the best version of my house was presented. Having a realtor who knows what is best for the property and a team to back him up eliminated any concerns or hesitations I may have started the process with. From start to finish, Sam is the most effective, communicative, and optimistic realtor in Richmond. I'm thankful for the opportunity to work with him!

I have been working with Sam for a few months now and he is the best! Not only does he have…read moreexceptional customer service but he builds your understanding of the process as you go. Sam strives to understand your wants and needs in the home buying process and seeks to do everything he can to make those happen . Highly Recommend!

Karli is a great realtor, especially for first time home buyers like us. Her large network and…read moreinformed market knowledge allows her to set her clients up well in today's competitive market. She provided excellent educational information throughout the whole home buying process. She worked within our price range, location, style, and construction preferences and provided excellent guidance on what listing prices to pursue so that our offer would be within our budget. When we found "the one", she advised on how to structure our offer to be the most attractive. The first offer on the first home we bid on was selected due to her guidance! Karli continued to provide crucial guidance on inspection, repairs, and closing. Since closing, Karli continues to be helpful in providing contacts through her large network of contractors and repairmen. We would and have recommended Karli to anyone in need of a realtor.

Karli was wonderful! So professional. Very knowledgeable and made the process so easy! We only…read morelooked at about 4 houses with her before we put an offer in on our home and got it!

John O'Reilly and his team are amazing. From start to finish, they make sure they cover every…read moreaspect of the transaction. Their value is unmatched in housing market. If you are looking for a great team with ample experience, they are a must.

Buyer Beware! My son put a contract on a house, located at…read more24407 Wedgewood Rd. After spending hundreds of dollars on inspection and the valuation, he found out the house had severe termite damage. The seller, Blake Denny, who is also an agent at Better Homes and Gardens, offered to repair and treat, but didn't do either properly. So,my son was not willing to move forward with the deal. The Seller refused to give back the deposit. More details.... The inspector recommended at least ten (10) new floor joists be installed to shore-up the ones destroyed by termites. The buyer asked for the joist to be replaced per an addendum, but the buyer's agent (Cody Adams another realtor at Better Homes and Gardens) didn't specify which joists. He didn't reference it to the inspection report and he didn't specify that it needed to be completed by a licensed contractor. Only four (4) joists were patched with 8ft pieces sistered to the old joists. There should have been new joists running the full length from beam to beam. Several of the old joists not repaired have extensive damage. Also, the blocking removed from between the joists have not been replaced, which can lead to twisting and movement between joists. Furthermore, the crawl space vapor barrier was in disarray, no longer smooth and taunt as first inspected. Apparently due to termite treatment, the crawlspace was left damp and water standing over much of the vapor barrier, causing unnecessary moisture not before seen from past inspections. At this point, my son lost confidence in the repairs, the termite treatment, and the renovations that have been completed by Denny and fully expected to receive his entire deposit refunded and the contract terminated. Denny refused to give back the deposit and got an attorney involved. An awful experience for a first time home owner.

Scidney and Shannon at MMG are amazing. We met Shannon in 2020 when she list our house in Richmond…read moreand it sold in less than a month with multiple offers, she made everything so easy she was amazing to work with. Here we are in 2021 buying a new house with Scidney as our primary agent. He is the most patient realtor I have ever met. He worked with us at every demand, he is so knowledgeable about what to look for in new construction. I think he even shocked the builder with how much he knew. If we ever have anyone in the RVA area looking to buy or sell a house you should call MMG and listen to what they have to say they know what they are talking about. Thank You Scidney for being with Joe and I on this journey on purchasing our retirement home. We appreciate you, for all you did and is still doing to make sure we are satisfied with our purchase. Thanks for being so amazing.

Scidney and Shannon are a wonderful real estate team. We've been extremely happy with their…read moreexpertise and personal attention given to us during a challenging long distance home search. Scidney went above and beyond in providing punctual responses and communication from the start. With Scidney's guidance, we were able to make an appropriate offer that was then selected by a seller and closed on our new home. We appreciate Scidney, Shannon and their team and would use them again.