I would not use this company to clean out a dog house. This did not happen to me but is a true…read morestory. 2 guys got to my friends house before she got home and were already working the problem was they had placed the hose in her cistern!!! They were directed to the right place, came to the door 15 minutes later saying they were finished. When she asked how they finished so quickly they said,"this machine sucks fast." They demanded cash and didn't want to give her a receipt, she demanded one. She got a call later from the owner stating,"my guys said you never paid them." She called another guy out and he told her that her line was clogged. I bet they didn't even try. We've learned a lot by talking to other people that used them, none of it good.D o use this company!!!!!!!! I If I have to rate them it would only be one star and that's because I like the color of their trucks.

Did business with this outfit almost 2 years ago when it was known as "Honey Dippin'" septic. Wayne…read moreNeellet appeared at the appointed time and pumped my septic tank. I was renovating the property and asked him to assess any problems with the septic line. He was adamant that I needed repairs and improvements. We agreed upon a price for materials and labor. I wrote him a check. He gave me a receipt. I never saw him again. Of course I called several times, but suddenly his wife had health problems due to a "bad accident" and he had so many commitments on his time; however he never volunteered anything as crass as a refund. After a while ones gets the picture. Wish I'd read some reviews before I made that call in the first place.

Smallwood Septic Solutions were amazing! They came out the same day we called them to give us a…read morequote. Then, they were easy to schedule with for the required work we needed. They kept us informed along the way and all of the workers were very professional. We had to have a new lid, box, and leeching lines added. Tim was easy to work with and very knowledgeable.

After finally working with Mike at Smallwood, we found they did a good job with installing our new…read moreseptic system. We now have a nicely grated leech field thanks to their recent visit.

Called to schedule cleaning of three septic tanks on our property. Quoted price of $350 per tank…read moreas long as we dug out lids which we did. They pumped the first two tanks and came to the third. After a short time I was informed that there was not enough room on their truck to empty the third tank. The owner said it might be okay for a few weeks but that it would need pumped again and that they would charge me to come back. These tanks have been pumped regularly and this company has done them before not sure why they couldn't accommodate all of them or if not why they didn't stop after two and schedule coming back for third. I had the third tank pumped today and found at the bank had two lids and that the second section has not being pumped and that very little had been removed from either section when Georges pumped it.

i absolutely love George and his daughter. If I could, I'd rate them more stars than 5. We've had…read morethem for decades. We will never have another. They both know what they are doing. Both are very respectful and go on about their business. Because everyone wants them, they are very busy. I highly recommend them. Leane for eternity I live in Butler County...not Cape Coral, Florida. Have no idea why that city and state was picked up. Technology...you never know.

Black Water Septic Pros are the best in the business. Prompt. Great at communicating exactly what…read moreis going to happen and spot on pricing. They have pumped my septic and replaced a water line leak with minimal impact on my lawn even after 2 inches of rain the previous day. I'd recommend them to anyone.

They more than doubled their price from what they lead me to believe it would be!…read morePaid $670 for what should've been a $300 easy service call. Although the service only took an hour and 10 minutes, they charged me for two hours and neglected to ever inform me that their service fee was an hourly rate of $195 and not a one time charge. After speaking with Kathy in the office, she refused to budge an inch on the price and told me "it is what it is" and had no concern for starting a long-term relationship with a service contract and beyond... Very poor management decision to turn down a long-term customer and price gouge me on the first visit. Terrible company management!

I've worked with this company for years and found them to be responsive and professional We have…read morea business to business relationship, and this is a relationship we value!

This is a great company with amazing service! Very professional to the service provider to the…read moredispatcher!

His employee was great and did a good job but Wayne the owner couldn't care less. He knew about…read morehis truck leaking oil but still sends it out all the time and ruins driveways, sprays cars on the road, etc. I have called/texted over a dozen times in the last couple days and he always lies about giving me a receipt and acknowledging spilled oil or even the work performed. Now he just ignores my calls - avoid at all costs!

Below one star rating , (F-), (Poop Dynasty) Mr.Neeley is nothing but a crook, claims he knows what…read morehe's doing, but absolutely does not, paid the man $2400.00 to destroy my Septic system and yard.... ruined, now I have to pay someone that does know what they are doing to fix this mess, do not use this company, terrible....., nothing but lies and deceit, never has returned phone calls, takes your money and leaves you hanging...

This was Kirk's 3rd time out. Each time he is here my house gets better and better. This time he…read moreupdated lighting, fixed plumbing, updated a bathroom, replaced molding, fixed door frames and several other fixer up items. He does such a great job! I cant wait until he comes back in the fall! I am so glad to have found him!

I have known Kirk for over 10 years, and he has done many projects in my home. Anywhere from…read morespending a weekend putting up all new interior doors, to blowing in new insulation, to re caulking bathrooms. His work is top notch and he doesn't leave until your happy. I will be using him again for some spring projects. You won't be disappointed!!