EXTREMELY DISAPPOINTED WITH HONOR PLUMBING'S LLC SERVICE
We are extremely disappointed with the service Honor Plumbing LLC provided for our plumbing project. We really regret doing business with Honor Plumbing.
The plumbing skills and the customer service rendered from Honor Plumbing has been the worst we have experienced and has been very costly.
We have absolutely no confidence in Honor Plumbing and we will never use them again.
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In Response to Honor Plumbing's Reply:
Austin:
I wish you were willing to talk when I called you the day after we discovered our drain pipe separated from our kitchen sink and flooded our newly refinished hardwood floors. Hence the start of a negative review.
If you recall, I called you late Friday morning in an attempt to find a solution to our damaged floors. I left a long message stating the situation and a request to contact your insurance company. Then I waited for a return call but none came - not Friday, Saturday, Sunday or Monday of the new week. So once again I called you and left a similar message and again no response. It was not until I was advised by a DOPL (Division of Occupational and Professional Licenses) employee to send a clear and pointed text message that you finally responded back. Your response did not indicate a desire to discuss and resolve the problem. In fact the response I received indicated the warranty had expired and that because I did not follow your corrective solution, you were not responsible for the damage.
So let me address your repair solution.
The corrective solution you offered, strapping the loose drainpipe, had nothing to do with the sink drain pipe separation. The problem was the wrong strainer basket was used with the drain pipe. The threads on the basket were too shallow to properly grip the drainpipe nut to prevent separation.
How do I know this? The plumber who I called (30yrs experience) to fix the separated drainpipe told me the loose pipe was not the issue. In fact he knew from my description of the problem, that the issue was the drain basket thread before he even arrived at our home. It took ten minutes to switch out the drain basket to a better basket and the problem was solved. The loose pipe has been secured but it had nothing to do with the pipe not being threaded correctly and coming loose. The plumber said he never uses the cheaper quality drain baskets and makes a habit of switching them out for better ones. He never leaves the job with inferior parts or the potential for leaks. That's experience and professionalism.
In addition, your statement to my wife and myself when you evaluated our separated drainpipe the first time it disconnect was, "I've never seen anything like this before". You did not offer a repair solution, because you did not know how to fix the problem. If you had a solution, I would have had you fix our drain. It makes no sense to call a plumber for a leaking disconnected drainpipe that has rendered our sink inoperative and not have it fixed. So you left it in the original defective condition.
Additionally, if you would like, I will send you an email with the seven other issues, we have not spoken of, that we experienced from the work you performed on our project.
Lastly, nearly every person/company that has done work on our home has asked for an online review. I never got a request like that from you, even before we had a leak issue. Why is that? Could it be that you were aware of the less than quality work you provided (seven other issues not talked about) and did not want a negative review?
I know we have learned a lot from this unfortunate event and it is our hope that you too will grow into a better plumber and businessman through negative experiences like this as well. read more
