I am really very disappointed with my experience. I was recommended them by a friend at work, and since we only work around the corner I thought why not. I have a vintage dress that I wore when I was a bridesmaid for my friend - vintage by way, you got that, right? As in genuinely, from the 70's, one of a kind. It now has a hole in it that was NOT there when I handed it in, the woman who works there basically calling me a liar saying I mustn't have noticed it when I handed it in - this isn't the case because I have worn it once, was indoors all day and was no where near any smokers on my way home and I don't smoke.
The hole was not there when we bought it the dress, it's hardly a mark you can miss. She says it's a cigarette burn now, but when I first saw it after it'd been sent away I said it looked like a cigarette burn and she said that it couldn't be because she's a smoker and she knows what a cigarette burn looks like!? Backtracking, I think you'll agree.
Also they said they would call me to let me know if they were going to go ahead with the cleaning - we weren't sure if it was safe for the fabric - NO ONE called!!! So I was very very angry and upset when I picked up the dress, they wouldn't give me any money off, basically calling me an idiot and a liar. Mostly now I'm just so sad and disappointed that my one-of-a-kind vintage dress is ruined. read more