Honestly for me, it can be a hit or miss. Although I went there a couple days ago, and I found some really unique clothes! Def depends on when you go to shop, but the service was great, and I'll be coming back! read more

I have to start by saying I have been a Hope's customer for 6-8 years. I have bought several items from the website, and have been pleased. Last week I was in St. Simon's Island for my family's vacation and was thrilled to finally see the shop in person! I was so excited and couldn't wait to finally go to the real store, but when I got there I have to admit, I was extremely underwhelmed. They barely had ANY smalls in stock-- all mediums and larges. So I couldn't have purchased anything even if I wanted to...but what really disappointed me was the customer service. They were young girls (I am 25, and have worked in retail before so I am allowed to be upset) Neither one of them once left from behind the register to greet, help, or answer any questions. I'm pretty sure she wouldn't have looked up if I didn't say hi. Extremely disappointed by the whole situation, and has honestly left a bad taste in my mouth for future shopping. Do better, Shop Hopes. read more

Buyer beware: Items ordered during limited edition launches are not guaranteed and not processed by who ordered first. I bought a pair of shoes during the Ashlyn x ShopHopes launch online 1/29/2021. I ordered within the first minute and received a confirmation email 3 minutes after it launched. The shoes sold out shortly after but were restocked multiple times that same day. I emailed them 2/5 since I hadn't received a shipping notification and they responded saying that they had a lot of orders to process and created a shipping label for me. On 2/11 I received an email saying that there was an "error in inventory" and they do not have the shoes in stock to give to me. I talked to customer service on the live chat and was told that they had no explanation as to what happened and that their best guess was that larger orders were prioritized over smaller orders as I only purchased the shoes. They said that it must've been an error in the amount of shoes they ordered in the restock, even though they gave the shoes to someone who ordered in the restock over me, who ordered in the first minute. Although I thought the customer service was quick at responding and relatively helpful, I am extremely disappointed in how the launch was handled. This is the second time they've collabed with Ashlyn and I've already seen someone else complaining that this happened to them for a different item during this launch. Looks like they are all-around not prepared and completely disorganized for collaborations and limited edition launches. This was my first time purchasing, so I can't speak on their normal stock, but I do not plan on purchasing from this site again unless they restock my item. read more

I have loved Hope's for years. I loved that I could purchase both top and bottom (and maybe even shoes) for about $100. However, recently they've inflated their pricing and am lucky to walk out under $150 for a whole outfit. I loved their unique clothing and even came to accommodate my sizes to their scale (dresses are usually the only thing I have found that are usually true to size). I have found boutiques closer to me with lower pricing. I also use to love seeing new items daily versus every couple days. It was daily surprises and I loved it. I will still buy dresses once in a while, but in my opinion, they really need to re-think their business plan. read more

I give Shop Hopes a 2 because of their lack of customer service. I have had to return 4 out of 5 items that I've purchased from Shop Hopes. Here's a little back story: The first time I ordered something it was a dress, it was HUGE on me. So I thought, no big deal, I'll return it and get my money back, which I did. The second time I ordered something it was because a friend of mine gave me a $50 gift card. I purchased a blouse and it was COMPLETELY different than it looked in the picture. Before I ordered it, I made sure to pay close attention to the size chart. When I got the item it was too big and the material just looked very cheap. So I returned it and had to get store credit because I purchased it with a gift card. The third time I ordered something, I was actually ok with it. I didn't love the shirt, but I liked it. And at that point, I just wanted to get rid of the gift card, so I kept it. The fourth time I ordered something the shirt was too small. I was really frustrated because not only did I use the remaining balance on my gift card, but I also had to spend like $15 of mine to get this shirt because it was more than the remaining balance I had, but when I returned it I just asked for store credit instead of partial store credit and partial refund because I figured I'd give it one more chance. Which now brings me to my fifth order. I ordered a vest, and I don't like it. It looks way too boxy on me. Now I'm beyond annoyed. I emailed customer service to see if MAYBE, just MAYBE they will say ok we'll give you a full refund even though it was a gift card and they declined (which I completely understand). Then I asked if they would AT LEAST provide me with a free shipping label because of all the time I've waste, and they said no. I'm really disappointed. I thought for sure I would at least get a free shipping label. I've probably spent more money shipping all of my items back then the amount I've actually spent on clothes. And I'm not saying Shop Hopes is a horrible boutique, I have a friend who gets some clothes from them and says they're a hit or miss, but for me I've just had complete bad luck. So before making a purchase from Shop Hopes, be sure to always ask for a refund instead of store credit when returning an item just in case. read more

Don't get me wrong. I love hopes and have gotten quite a few good fitting and comment producing outfits. But as of late I have been pretty disappointed The most recent issue was receiving a T-shirt I ordered from their bridal collection 2-3 months after the fact. It wasn't so much that it was late (they had an issue with the company printing the shirts). But it was pretty difficult getting a response from anyone about what was going on. And I know I wasn't the only customer asking. I mostly wanted to leave this review for those who are online shoppers. I live on CA, and like i said I do have clothes from hopes that I absolutely LOVE and fit me well. But I feel as though I have wasted so much money lately I'm 5'8" and have D boobs, I wear mediums but lately most things i order from them fit like a small or extra small. The length barely covers my butt or the clothes fit too tight. I think I get so misled by the pictures. I had purchased a maxi that, online didn't have an opening in the front (right in between your boobs). Well, when I got it and put I on and with my size chest it made the opening HUGE and it just didn't look right. I'm all for some cleavage but... My word of advice, the minute you receive your clothes in the mail try them on pronto! And if they don't fit send them back. And don't be mislead by the pictures online either. Even if you think the girls body types are similar. That was my issue, I didn't try them on when i first got them and before I knew it it was too late to return them now I'm just sad, disappointed, and out a lot of money. And now I have these clothes idk what to do with. I know it's a risk of online shopping. So I guess I'm disappointed in both myself and Hope. It will be a while before I order from them again. read more

Very disappointed. My first time buying from Shop Hopes and the dress came super small, their sizes definitely run small. I returned it.....and of course I got a store credit back, great! So I figured cool let me see what I can buy....NOTHING!!! There are literally like 3 items that are not sold out on their website!!!!!!!! It's a joke!!! This is not a real business! read more

AWFUL. Both times I ordered clothes that I LOVED online. One came and the zipper was broken. I couldn't get another because it was out of stock. Next, I ordered a dress which had a tie that cinched the waist of an otherwise boxy dress. I get my order, and the tie is nowhere to be found. The dress is simply unwearable without the tie, there are even HUGE loops on the side of the dress where the tie is supposed to go. For expensive clothes with mediocre quality, I am absolutely disappointed and shocked at both orders I have received. Will never shop here again! read more

unfortunately, it looks as tho someone went thru the mail and stole an item. usps is obviously not helpful and @shophopes @hopes319 won't give me credit for something i have no control over. they obviously don't need my business for $ since they do so well, but i've been a customer since at least 2014/15 and you'd think they'd be just as loyal. i'll use the rest of my credit but will probably and unfortunately never order from them again. i expected so much more from them. read more

I've had buyers remorse over every single item I've ever purchased online from shophopes. I'm a repeat offender because the outfits in the pictures are so cute and well put together but what you get delivered to your front door is cheap cheap cheap quality. The fabric has such a cheap feel to it. I've purchased white high top tennis shoes and upon wearing them they actually started to fall apart. I've purchased a beautiful maxi floral dress that upon trying on the day of a wedding I see that it's completely see through. Not acceptable for dress that costs over fifty dollars. The final straw was a oversized hoodie which was so adorable on but once I washed it, it completely fell apart. I wouldn't be upset if the prices were comparable to fashion nova because the quality is the same read more

I've never been to the brick-and-mortar store, but I've placed 4-5 orders with them through their website. They have EXTREMELY (like I once received an order within 24 hours of ordering it) fast shipping, cute & high quality clothes, and great customer service. Their prices are definitely a little high, but the quality is worth it. The sizing can be very weird at times so definitely know your measurements and check the size chards before ordering anything - especially pants. read more

Half of my closet is clothes from hopes! I was recently in st simons and I went in to see if the Easter collection came in but sadly I didn't see any new arrivals. But I came back the following day and all there new arrivals were there I purchased two dresses that fit perfectly on me. I WILL FOREVER BE A HOPES GIRL read more

I received a dress from this company that was damp and had a strong mildew smell on it. I returned the dress (Unworn due to the mildew smell from their warehouse and tags still attached) and was told they could not process the return and I would have to pay the $6 return shipping fee. Horrible customer service. I do not recommend buying from this company at all. read more

I accidentally ordered a dress in a different color than I wanted and the awesome girls that run the Instagram switched it out for me! Will always recommend Hope's to my friends. LOVE their clothes and customer service. GREAT JOB!! read more

I have been shopping on the Shop Hopes website for about 7 years. I used to check their website daily as they always had the cutest stuff, and if you didn't jump on it fast enough it was gone! Over the past 2 years, I have barely liked anything. But I have still been holding out faith maybe it was just a bad set of buyers or something. I ordered a few pieces and have sent 95% of them back. First, the photos are so edited that the colors are not the same in person. Second, they never fit well - always awkward fitting and unflattering, cheap material. Way too expensive for Forever 21 quality. Hope's needs to check out Lulus.com. They have quality, trendy, well fitting items at reasonable prices. I never send anything back! read more

Clothes always look cute, I am a true small in every other store I shop at. Most of their clothes run HUGE, and then you are stuck with store credit when you return. I feel like the models are not accurately depicting the sizes, like they must be altered to fit them. Clothes are cute to look at online but typically not to buy, unless they start getting extra smalls. read more

I've been a dedicated shopper of Shop Hopes since 2014 when they were just a little instagram boutique. I always received the best quality items and fast shipping. But for the passed two years or so the clothes are coming extremely cheap and thin. The passed probably 10 items I've received ripped the first time wearing them. It was one of my favorite boutiques ever but now I refuse to spend $50 on a item that literally rips in one use. read more

Did not go for the Clowers, however Ellies lemonade stand out front is exceptional. Go buy some

My sister and i have been loyal customers for years and have always loved their service and clothes. Until recently when I experienced an issue and confusion with shipping because the only place they mention cutoff times for certain expensive shipping options is in the FAQ section. It is nowhere in the shipping area when placing an order. I paid for expensive shipping thinking I would get it the next day when I needed it rather than wait my normal two days for it to arrive for free. It arrived the same day it would have if I didn't purchase shipping and when I tried to get a refund on my shipping because it wasn't properly advertised in any areas I have ever looked at on the site I was basically told they wouldn't help me. I sadly will no longer give my business to them. Working in customer service I believe you do everything you can to assist the client having an issue and not turn them down right away. read more

I have loved this store for awhile, as I have bought many things online. I have always wanted to shop in person and when I came to st. Simons on vacation, it was the first place I stopped to shop. However, I was disappointed in the selection compared to what was online and had nothing in my size. read more

I have been shopping online at Hope's for years and am an avid follower of their Instagram. I love their trendy, fashionable, affordable clothes but above that, I greatly appreciate their customer service! I recently purchased multiple items from them and UPS lost my package. Leslie helped me figure out why my tracking number wasn't working and offered to replace my items that UPS had lost! Unfortunately, the items I had purchased were all sold out in my size by the time this happened but she offered to replace my items with my choice of new items on their site! (She also offered to refund me but I can always find something I want on their website so I decided to replace the items). I was pretty bummed about not getting those initial items I had purchase but this was the best alternative I could have thought of! I always recommend this shop to my friends who haven't heard of them and I will continue doing so! Thanks Leslie and the Hope's team for all of your help!!! read more