Recently my mother had terrible back pain, dangerous high blood pressure, vommitting, dizziness…read moreetc. symptoms and was sent to ER at Good Samaritan hospital. On the next day she was admitted into hospital. All the staff we met when she stayed there were responsible, kind, and patient. Especially Dr. Fritzgerald Estinfa, who was in charge of my mother in ER, was very experienced and rich in medical knowledge. He diagnosed accurately and gave the best treatment quickly. He was also very patient when explaining the situation to my mother and persuaded her to accept the next step treatment ASAP, which allowed her symptoms to be relieved the next day without need of surgery. In a word Dr. Fritzgerald Estinfa is not only excellent in his medical practice, but also sincerely concerned for his patient's well being, and care for their emotion need as well. Thanks Dr. Fritzgerald Estinfa and Good Samaritan Hospital, who gave my mother a wonderful experience in a urgent health problem.

Recently, my husband had a heart attack and was sent to Good Samaritan hospital. I can't say…read moreenough to how wonderful the staff treated us! They were very concerned not only for my husband but for his family too. I received updated during his surgery with this special App called "Family First" my kids and some friends were able to be updated through Harry's surgery.. This was very much appreciated. And comforting. The nurse Lisa would actually call me at home when he made any progress. Mike the nurse was my husband's favorite nurse. The experience was a great one even in a very scary situation. We also had a private waiting room that was very helpful for family to gather.

This hospital is the best one i have ben to in a 50 mile area. When it really gets life threatening…read morethey send me to the best I've ever seen Westchester medical. Just a couple shout out's . Dr. Khan keep up the good work. My RN right now Chelsea you are the bomb! Very attentive and explanatory! Thank you and joel thanks for keeping my room clean. Ok. Till next time i post.chelsea 5 star plus

On Halloween night I broke my ankle and was into a room quick with very nice doctors who made me…read morevery comfortable through the rough time. Very clean and made everyone where masks.

Extremely disappointing visit to Excel Urgent Care today. Received terrible "care" from the NP who…read morespent less than 3-minutes with me, all with an arrogant, curt demeanor resulting in the worst provider care I've ever experienced. She asked me virtually no questions and came to her "you have a common cold" diagnosis way too quickly. I now have to go to NJ to my primary physician for proper treatment, so all was just a waste of my time and money. I will never go to Excel again and will share my horrible experience with as many people as possible.

I'll start off by saying that I work in healthcare. I totally empathize with what the staff has to…read moredeal with between demanding patients and stressful cases on a daily basis. Typically, I'll always defend healthcare staff, since I know how it feels to work in this field. However, I entered this field knowing my job is to help, not to be unprofessional and nasty to patients with simple questions. This low rating is strictly for the women at reception who were either having a bad day every time I'm there, hate their job, or just are just struggling with compassion fatigue. When you walk in, they do not acknowledge you and simply say "yes?" as their way of greeting you. I receive better customer service at a gas station. I'm not sure what it is, but I was trying to be polite in my questioning about their appointment policy/hours and they wouldn't allow it. Incredibly rude and short. I have overheard them answering the phone with other patients, and it clearly isn't just me that they have abysmal interpersonal skills with. The entire front office staff here is consistently rude and condescending, talking down to all patients as if they are stupid and don't grasp how the healthcare system works. Yes, I am aware the doctors and nurses have to care for multiple patients and have other duties aside from direct patient contact. I am a provider myself and often have to turn patients away, but I do professionally without berating human beings during a pandemic. I witnessed them turn away multiple patients requesting walk-ins, rudely, while they sit around lazily doing nothing to accommodate patients or provide alternatives. In my doctor's office, this behavior would not be acceptable practice, no matter how uninformed patients are. I now understand that appointments are required and that their staff is overworked, but your website should state that instead of welcoming walk-ins stating "NO APPOINTMENTS REQUIRED." Update your website or put a sign on the door for appointments only instead of scolding patients for wanting having one at an urgent care facility. Drive the short distance and go to Orange Urgent Care instead. They are kind, patient, and accommodating.

Oh how I wish I could just give this place 0 stars! This office should be shut down. The front…read moreoffice staff are so rude and unprofessional, all they do is eat and talk about gossip. They answer the phones, put you on hold while they continue to eat and talk about what they plan to order for lunch. I've been a patient for 3 years and my doctor is Natalie Hirsch. This Dr takes several patients at a time so when they give you an "appointment" be prepared to wait at least an hour past that time. I almost passed out last time I had an appointment cause I hadn't had anything to eat cause I thought I would have labs done that day, but by the time I was done it was way afternoon and I needed food badly since I was nauseous. Dr. Natalie isn't as experienced as other doctors I've had, she seems perplexed by everything and doesn't really give you any answers. After my visit the next day I had labs done. She received them a couple days later, but i had to call for 10 days straight to try to get a response from her. In the 11th day the receptionist, yes I said "receptionist" not nurse called me to tell me that the doctor said everything was ok. WHAAT?? I saw my own results and everything was NOT ok, my labs were off and the doc didn't have the decency to call me herself and put an office worker to call me?! This is disturbing that a trained professional would play with the lives of her patients. Once again, SHUT THIS PLACE DOWN!!

I am a patient advocate! It's been years since i went to the gyncologist. Went here to Sharon…read moreGarcia like 4 years ago. Also recieved services from Alex Joanow, which should have been explained to me that I would have to talk to a guy for birth control options, and as another doctor. I prefer speaking to women one on one, although at this point, meh. Anyways, Sharon Garcia was very rude to me during the pap smear, in which i was crying and then moved, in which then she was nasty to me and said "take it, and put your legs back on the stirups" Sorry that i find the speculum painful! Feedback would be extra lube, and be gentle!!! Very poor bedside manner, and in the past had truama, and this experience gave me truama. It's been 4 years and i still think about how i was medically raped. This office does not follow the American College of Obstetricians and Gynecologists guidelines for the pap smear, which state every 3-5 years can be done if normal. Also, even if abnormal, the doctor didn't give me the option of waiting and letting the cells regress on their own, which 90% of the cells do. Doctor (Alex Joanow) instead used the cancer scare, when in realilty, there is no such proof that abnormal cells are cancer. Also, tested for HPV when i was 24, and read that if the HPV test is performed on 21-24 year olds, it can be inaccurate because we have changing healthy normal cells. Also was recommended for a coloscopy, and if I didn't like the speculum and how it was used, what makes one think that I will consent to a exam that uses the speculum and a microscope, plus a biopsy without any anthesia or numbing agent- and something that can affect fertility later on. Doctor didn't offer choices, or explain anything. They didn't even know if birth control affected my thyroid pills, and they did! They also seem to not care about consent, or care if the patient had a bad experience, whether prior or at their office. They also made the mistake of contacting my mom via phone calls, and harassing me with letters telling me to come in and make an appointment. It wasn't until that i wrote a letter back that they stopped, and canceled my appointment. One thing that annoys me is that if I didn't call back during the 1st letter, why even send a 2nd, 3rd, 4th letter. Also if you didn't hear from your patient- take the hint and maybe they don't want to come back! I don't know about any of the other practicioners there, but I don't recommend this place. Also wrote a book about my truama here: https://www.barnesandnoble.com/w/doctor-experiences-jacqueline-lisella/1144576158?ean=9798855699579 Remember Don't Recommend going here!