A Horizonpwr rep came knocking on doors on my street a couple weeks ago. We've been curious about solar power so my wife and I agreed to have him over and listen to his pitch. Before I knew it, we were Docu-signing agreements, giving them sensitive information, disclosing income, and paying $100 for a site inspection, a fee I was assured was refundable if we decided to pass on getting solar, as long as we did it within 3 days. After learning the price-tag and having a day or so to weigh everything, we ultimately decided that we have other priorities at that price level. I notified our sales person by text that essentially thanks, but no thanks. We were going to pass, and that I'd like our $100 back. I heard back from him much later in the day. He texted that he was so surprised to hear this, and that he would bring the cancellation forms with him to their 7:00 p.m.-on-a-Friday-night appointment that they had made themselves the day before during the inspection. Only my wife was home when they came to inspect for structural integrity the prior afternoon. During that time, they pressured my wife to join their credit union, and she texted me that, aside from the tax returns I had left for them on the table, they now needed a photo of my driver's license. What were we getting into? Who were these people? I hadn't agreed to anything at this point, not in my mind anyway. Why were we initialing and signing and giving them this information at this point in the game? I told the sales rep that we would not be home at 7:00 p.m. that evening, and could he email me the cancellation form? Crickets. I never heard back from him or anyone at the company. If you temporarily succumb to the high-pressure, high-speed sales tactics of Horizonpwr, know 2 things: A) Regardless of what the sales person tells you, you will not get back the $100 you pay for their site inspection once they come out and do it, which they'll likely do the following day. It's real easy to get someone to pay $100 if they're told they're guaranteed they can get it back, which was why I did it, knowing that I might never see it again. In the final analysis, I wound up paying them $100 to undergo their high-pressure sales pitch. I've blown $100 on dumber things but not many. B) You need to decide within 3 business days whether you want to remain in any contractual agreement with them. If you want out, calling the sales person won't do it. Look at the contract you docu-signed, and it tells you at the end how to contact them for cancellation. Do that within 3 days. read more

We did this ridiculous docu-sign BS in 2019 got the solar panels installed - spent two years playing the point the finger game as the solar panels were not producing what they said they would do. Called multiple times got the run around they set up appointments to "run tests" never showed then they show up on my doorstep the other night to supposedly address the situation had me sign again for another BS project as we needed 8 more panels wanted another $14000.00 with their 5 year guarantee - oh but wait we are still in the damn 5 year guarantee time frame to where they will fix this at their cost. Have requested numerous times to talk to the owner or even someone that can actually do something. No call no nothing! Cancelled the project and they still knocking on my door. I want this damn thing addressed and live up to your 5 year guarantee. All you all do is collect money. Would not recommend - do the right thing Mr business owner as I also run businesses and take care of my customers. read more

After a year my system has been running for a few months. Partial integration ect. They also did not pay their subcontractors and now I have liens against my property but they got their money! This system is going to cost me double now. read more

Horizon turned off my working solar panels to install a generac battery. 4 months later, I discovered they'd never turned it on or finished connecting it. Contacted the company again when I got power bills I had to pay (I had over 6000kwh banked with ID Pwr prior to installation). They acknowledged their neglect in turning my system on but refused to pay the $550 of power bills their neglect cost me. Instead I was gaslighted, being told they'd UNDERCHARGED me $12,000 for connecting to an existing system. The installers were great but Breann, the office manager, needs some customer service skills! Clearly they don't stand behind their work!!! read more

I am so glad that HorizonPWr sent me an email reminding me to write a review. We bought a solar system from them, and let me say that there is absolutely NO reason to use this company. they can not accurately design a system, and they do nothing in rearguards to the scheduling, install, anything really, except collecting money. Their sole position in the game is SALES. It's a bunch of used car salesman selling Solar. Nothing but a sales team, they preform no vital service in your journey to go solar. If you like being jerked around, this is the company for you! Also, I recognize many of the names of recent reviews as those of their employees. Keep shopping folks. Save yourself a headache! After some serious yoyo'ing, I asked Colby R., the VP of the company, to refund my $99 that was to design our system, he said no, a mere drop in the bucket compared to what we spent with them after how we were jerked around. Enjoy your honest review HorizonPWR! Buyer Beware, Call BigDog, they are going to do your install anyway, they might as well make the sale! read more