my husband and I have been with State Farm, Kevin Davis for over a decade now. The agents are…read moreprofessional, and friendly, and knowledgeable of the insurance. Most of my questions were answered promptly, if they did not know the answer, there was always a quick follow up. Over the years I have from liability to full coverage, and adding and taking off cars, growing family, and then went to college. The adjustments were made quickly and often followed up by emails. Other than the policy not being free, I can't think of any complaints,

Where do I begin? After looking over all of the reviews I couldn't believe he got 5 stars from all…read moreof his customers. He didn't do that for me once I had been with the company for some years. I tried calling this State Farm Agency to see if there was away for me to get my home insurance lowered recently. I told them I had to adjust my car insurance as well because they were charging me so much for my Buick century 2001. The entire time I've had insurance with this company thank God I never had to file a claim for fire or a car accident. Basically I've just been giving away free money to this agency, when I spoke to a representative and asked for a call back no one called me back, I had to call them back, so unprofessional but they would gladly take your monthly payment on your premiums. I finally spoke to an agent and asked him if there was a way to get my home insurance lowered. I was still paying a high amount in my opinion even from the time Kevin was reluctant to lower the amount until I left a review stating how high my insurance was and that I wasn't happy with Kevin not trying to work with me to give me a discount. Fast forwarding to the new year 2026. After doing some research on my home I realized I was being charged entirely too much and needed to make a change. Dale changed my car insurance rate as I requested, he said he would speak to Kevin regarding what they could do to see if I could get a rate that would be more reasonable for me to pay, and give me a call back the call never came. That is when I started contacting other insurance companies and God lead me to Allstate. My new agent Amira was awesome I never had an agent break down my coverage the way she did and not only that, but she also saved me so much money by switching. I wish I would have did it sooner. So, once everything was finalized and my new insurance company was confirmed. She made a courtesy call to my insurance company. When we called, she let them know I was cancelling my policy and any refund I had coming from them should be sent to me. We spoke to a woman on the phone that day, and I finally felt like I am finally finished with this company that is only interested in taking your money and never willing to truly help with giving you a discount. They sent this little refund no more than $24 dollars I wanted to laugh. After all of the money I put in insuring my home guess who gets it not me, but them. I wouldn't have left another review for State Farm until they had the nerve to send my a bill stating they I owed them a balance that was more than the refund they sent to me. What a waste, why send me a small refund check if I had a balance. All the money they've made off of me all the years I didn't have to file a claim use that money to reimburse yourself. The one thing most of these insurance companies do is continue to get rich off of each customers payment, imagine no one ever needing to file a claim where is our money going? The office was so petty to send me a final bill. Do your research, check your rates because you may be able to save a lot of money going somewhere else. I finally did! We are all paying a small fortune on home and car insurance through companies like State Farm at least I have better rates now although I think it may be better to buy a tiny home and save your money rather than pay high premiums on something you may never see a return on we have to get wiser, and smarter I don't have money to waste and now my money is gone completely to State Farm but, I have a better insurance company now and a better agent that save me so much money. I wish I could share how drastic the number were with more coverage from Allstate. I was shocked I thought for sure they would be more with the amazing coverage I am getting they a better. I'm speaking the truth to stop others from overpaying and going to an agent that doesn't want to save you money but take your money! Truly disappointed Shonda C.