Alexis was amazing in updating my car insurance policy . All…read morepeople I have spoken to over the years at Lake Shore (Rentz) Insurance have been outstanding in helping me and my family when we needing them

I was told by my insurance representative that it benefits a customer to be insured with Lakeshore…read moreInsurance vs. going directly to the insurance company because going "direct," you become just be a number in a sea of other customers and hsve to speak to a different representative every time you call...but at this point that seems like the better option because atleast you get things done, your question answered, and your issue resolved right away. With Lakeshore, or having an Advisor at Lakeshore for your insurance needs seems to be a "thing" in name only. Issue is...my rep never gets back to me without me having to badger/hound him for the answer, a solution, or new insurance policy options. I'm wayyyyyyy to busy for the hounding, when I take time out of my day to work on insurance issues I want to resolve them right then or via a follow up task action that requires a review, sign, and done. He (Lakeshore Insurance) makes it hard for me to find value in remaining a customer with Lakeshore Insurance and having the benefit of a personal insurance "Advisor." I don't write reviews that often but, this seems like a case that needs to be shared. *This has been an ongoing experience with my rep, oh excuse me "my personal advisor," who is always: -slow to respond -not consistent with his follow through -offers "genic" quotes (with no real personalization based upon my needs) when I'm just a phone call away to get proper specs for mileage driven, add-ons, road side assistance needs, rental car needs, etc. All of which are things that impact the premium's price. -me always having to do the "follow up" to get an answer to seal the deal. I started this conversation mid September...it's now November and still don't have what i asked for which is updated quotes....for auto insurance...for four vehicles. Been a loyal customer to Lakeshore Insurance Company for almost 10 yrs, you'd think they would value me for bringing business of four cars and home owners insurance. At this point I'm probably better off going with a big box company who doesn't know me by name and forcing me to speak to a different representative every time (which is okay with me....at least I get my issues, inquiries, and needs met instantly)! Vs. Having a "personal advisor insurance representative," who offers NO real customer service or assistance to personalize my requested insurance needs. -a Disappointed customer

been a customer of jeff glicks ins. group for a long long time. he does the best he can i believe…read moreto get me the lowest rates he can on both my cars and home. he and his son do the best they can to answer my questions and keep me informed. it takes more than a day to build a business, give them a a shot.

5*: This is an excellent company. I have been doing business with them for over 10 years and they…read moreare totally professional, work to get the best prices for me and are always pleasant and helpful. I cannot recommend them highly enough.

Lori thank you for the fast service in get us coverage. I called multiple place to research prices…read morebefor making a choice. Yours was the only one to answer the phone out of 5 and gave us answer . Keep up the Great Job!!! Thank you Awsome Service

My experience thus far with this particular State Farm Agency has been fantastic. Not only am I…read moresaving quite a bit of money, but they have also been extremely friendly, and I was provided with various options that were explained well. My primary dealings have been with Laurie, and I can't say enough good things about her. I highly recommend them to anybody looking to save some money, but also looking for an agency that cares about your needs

Jim reviewed my current auto and home insurance policy-he was able to save me money on both. He…read morewas patient and professional. Thank you!

I've been with Bonny since she took over for Bob North and I've had nothing but good experiences…read morewith her. I recommend her highly.

I live across the U.S. from this office and I receive the very best customer service when I call!…read more So appreciated, as a long time Cleveland Ohio resident, I kept this policy and have no regrets! Thank you as always!!!

They the expertise in many accounting area and friendly staff to help…read more Have multi companies that i need help on plus my issues on social security has wprked well with their team

Thanks for all your help! I have never had to contact you for an error in my policy. Customer…read moreservice is great,

I gave this business 1 star because someone answered the phone. After that it went downhill…read morequickly.On 9/17/20 @ 3:21 pm I made a phone call to this Cleveland business. I called from New York City and as soon as the woman agent who answered the call heard that she became rude, condescending, and eventually hung up on me. She became impatient when I asked questions, accused me wanting her "to help" me (why else would I have called) and told me I just "wanted to talk". It was far from a "social" call, I had legitimate questions and if the woman hadn't been able to help me I would have accepted it. But the poor customer service and the acute reflection of not wanting to invest any time on a potential client says everything about this agency. Accepting such low performance standards of first line personnel deserves to be made known to consumers who will be spending money on auto insurance. I will make sure everyone I know in Cleveland, Ohio that this company should not be patronized.

State Farm is simply the best insurance company for cars, home and personal items policies. I've…read morehad State Farm for 53 years & they have always been great about paying claims. I've been very happy with their roadside service & amazed that they towed my car FROM MY HOUSE to get repair. Everyone I know with a State Farm policy always raves about how good this company is. And a relative with different insurance is always impressed when she hears about, or is with me, and hears for herself about the over & above service I get from my agent, Suzanne Parker. Suzanne's staff is great, too & it's always a delight to meet with her. 5 stars for State Farm -- & an A+ for Suzanne!