We needed to establish new service on a lot we were developing for RV's. I was very happy with the…read morelevel of service we received from their staff. I was also surprised at what you have to go through to establish service. Since we weren't the land owners just leasing we had to have notarized signatures from the land owner, obtain an actual street address for our lot before we could get service and there's a $250.00 fee for establishing new service to any property. Once we went through all this we bought other property and sold our leased lot only to go through it again!! But everyone we were in contact with were so nice, knowledgeable and efficient to get what we need done. Because we're so rural and we don't get cell service luckily we can use WiFi for our cell service. We had them all summer putting in lines and we're told we are getting fiber optic for our internet which will be amazing since it drags when streaming.

The service I've received had been great; I work remotely, and had issues with my internet…read morecrashing. Lereva in the IT department went above and beyond for me. She had spoken with the engineering team, and said they could add a second line for me. I was happy with that, but then told they would not be going forward with that due to them switching over to fiber, and the man power and time would be better spent elsewhere. So I agreed with that decision, but that still doesn't fix my issue as I work from home, and need to able to have stable internet connection. They promised that they would have a splicer come and splice the fiber lines and ONT for my home (which has been completed!); and the cutover to fiber once it was completed. Well the splicing and the ONT has been completely done and I am still dealing with subpar internet connection. And I called the exact day the splicer complete his work on my home which was Wednesday July 31, and I got a phone call on Friday August 2, stating is would still take two to three weeks before I would be switched over to fiber... Oh wait first someone would calling me to setup and appointment first... Well I hope I still have a job when that happens!!!! If not, I will not need InterBel's services anymore!!! Oh yeah I had spotty internet connection this morning, because they don't want to fix the bad lines that I failed to mention above.

We live 7 miles outside of Coeur d Alene. We thought Air-pipe was our only option. Absolutely the…read moreslowest, most intermittent internet service we have ever had. We are maxed out on their available speeds. Tech/ service guys are very helpful and nice but even they can not overcome the limitations of their technology. Neighbors just got Verizon's 4g LTE service and have no problems. Looks like we will be going that route. Sorry Air-pipe... we gave you three years to fix the service up here on the Cougar Gulch relay. Three years too long. From their business description, "Perfect for gaming or watching videos online" = total joke. If you enjoy watching 5 to10 sec snippets of a video at a time, this is the internet service for you.

My internet has been down more this entire week than up I think I should get a reduced bill this…read moremonth working now but for how long who knows

I wanted to be a customer here. Was originally just told no. I told them my next door neighbor…read morehad the service. Then they looked and sent me a line of site map to my house but I didn't understand the explanation. I sent it back showing my whole property line and then got these responses. I was really working to be a customer. Should never have to insist they try to help a customer or request courtesy if I misunderstood something or made to feel they don't need me as a customer specifically. Not fighting, we are slammed right now, and Site Surveys aren't a priority, there are so many Kids that need internet right now that My priority is for them, and this is where I stand on this. If you would like to move forward just let me know. Kathleen Ching Office Assistant Wired or Wireless, Inc. dba AIR-PIPE / Moosebytes 17813 E Appleway, Spokane Valley WA 99016 Phone: (509)892-5877 Toll Free (866)969-8351 www.wow-tel.com From: Jeremy Montgomery Sent: Wednesday, April 15, 2020 1:02 PM To: Office Assistant Subject: Re: Map WOW isn't that special. That was pretty simple... and cheap. Never had to fight to be a customer before. Thanks, Jeremy Montgomery On Apr 15, 2020, at 1:51 PM, Office Assistant wrote: Jeremy, the line of site to the tower, is white .. inside that red circle, I need To know if you can see the mountain, pretty simple... doesn't matter if the neighbor has service or not, they have a clear line of site so we were able to get them our service. Every service and install is individual to the customer's location. You have a huge tree problem. If you choose to cut your trees that is something that I wouldn't recommend doing unless you have us do a site survey. Info for a Site Survey is: Our Site Survey cost is, 95.00 at the time it is done. At the time we do the actual Install, we charge the full Install fee, 214.00, and then deduct the Site Survey fee 95.00. We keep track of this for you.

Weird customer service. I called to ask if my area is serviceable and the lady, Kathleen, replied…read more"I doubt it." Long silence after while I waited to see if she was going to say "but I'll check." Nope, I had to ask her to check, at which time she had me fill out an online form and informed me it would take 2 weeks for her to spend the ten minutes it takes to find out. No thank you!