Poor Sales Support by Lucy. Poor sales support leads to poor technical support. Lost a customer! read more

Engineer 30 Years - Worst Hosting Ever Used by Far! They are doing an upgrade as they got sold-out to Hosting.com. I can't get anyone to help me with my server password, and I am lied to, their chat does not work, website is broken, just a complete mess. Update: it was resolved but a bit late; changed review rating higher. read more

I have been with A2 for the past 3 years, and just renewed for another 3 years. My hosting needs are minimal, but I have three domains, six people, 19 email accounts, and over 100 forwarding email addresses. I make extensive use of the email filtering and spam options to eliminate 99.5% of the spam, but it takes a lot of knowledge and upkeep on my part to keep things this effective. The default settings are likely good enough for most people. Customer service is a bit slow in response time, but I have always been satisfied with the end results. To my knowledge, I have never had my web site or my email go down. I would not recommend A2 for a novice administrator that needs a lot of hand holding. I do recommend them for providing a quality product at a good price. read more

TERRIBLE service ever since Hosting.com bought out A2 Hosting!!!!! If you like dealing with constant problems, not receiving emails, then having to deal with tech support call centers in India that have no idea what they're doing and you can't understand...then this is the service for you. If not...DO NOT USE THIS UNSCRUPULOUS COMPANY THAT FORCES YOU TO DEAL WITH OVERSEAS TECH SUPPORT!!!!! read more

I had one year of service left, but now it seems that is no longer the case. After A2 Hosting got bought out, I am very disappointed in this adventure. read more

Really really bad! Their landing page looks like a three year old made it. Nothing works now. No help. Price and billing cycles have changed since they know it is bad and want your money upfront! Run from Hosting.com read more

I have been using this company to host a personal website for a few years now. The actual product is pretty good. Websites are easy to upload and establish, and their servers are reliable and fast. The biggest problem is their billing. Even though I had a valid credit card on file, they did not actually bill the card. After a couple of months, they stopped serving my site without telling me, and continued to charge me for serving the site eventhough it was not up. At $9.95 a month I suppose I shouldn't expect much or get too upset, but I would pay $50 a month if their service was better. read more

Good prices but they outsourced their email hosting to titan.email aka flockmail.com in India. They are HORRIBLE/ NO ONE at flockmail has ANY network training and simply send back 4th grade auto responses to Major issue. They are an OPEN MAIL RELAY which allows ANYONE to send virused SPAM Phishing emails through their system without an account nor authentication. BAD. 9 days later and they want USERS to block email addresses of spammers WTF?! and they refuse to block KNOWN SPAMMER IP's on their firewalls. Clueless. STAY AWAY from these folks and their horrible mail system. Buyer beware. Dropping them for RUnbox dor com as they have a SECURE Mail host system that is in the USA and NOT in India. read more

I've been with A2 since 2019 for my site (built on WordPress). Responsive and quick customer service, no outages that I'm aware of, reasonable prices. read more

Have had years of terrible service with A2. From the beginning I have been trying to get services I've paid for from the start. Twice I have had to pay for upgrades to get services offered in the original service package. Never has service been reliable and A2 support often makes changes without asking and that cause trouble. A2 support is undertrained and makes mistakes that appear incompetent. Every VPS host I have with them started with blacklisted IP addresses. I have lost customers because of A2's lousy service quality and poorly trained support staff. It costs a great deal to move my customers to another host so I have been trying to get A2 to provide the service the sold me. No luck. Avoid this host! Anyone looking to start a class action lawsuit please contact my business www.indi-tech.com. read more

Customer of 7+ years here, all the recent reviews are right. A2 went downhill incredibly fast in 2018, they blamed it on their Black Friday sale which sold more plans than their support team could handle. Now when I join live support chat, sometimes I'm 30 in queue - ridiculous when it almost never used to be above 10. Tickets have gone 2 days without a response these days when it used to be less than an hour. And the support reps screwed up a number of times then I had to wait another long time for another response. Also we had major performance issues with them and they wouldn't give us any hints as to why the site was performing terribly (sometimes 80 second loads) on their $200/month server. Without any "fixes" on our end, we solved the issue by moving to Kinsta at $100/month and our site was lightning fast again. Their shared hosting is probably still fine, but if you are going to move your business here, I recommend against it until they sort out their support issues. read more

Worst web host I've ever had in my 10+ years as a web developer. It's now May 7, 2019, and the server they are hosting my website on has been offline for 3 WEEKS. They haven't provided an update for over a week. They say there was a malware attack on their servers, and they're working on it. I get that, but how in the world are they this ill equipped to handle this scenario? There should have been multiple backups in separate isolated locations. Worst disaster recovery planning in history. The last thing I heard from them was that they might never be able to restore my site, and I'll have to rebuild the entire thing from scratch. This is insane. Stay far FAR away from A2 Hosting. read more

hosting - Terrible customer support.  This is what you can expect.  Canned, irrelevant, unhelpful answers to any question. Use anyone else. - Internet Service Providers Near Me - Ann Arbor, Michigan

As I write this, my service has gone down *again* since April 2019 - it's been less than 2 months without a major incident. It's become a rather disappointing turn of events with this vendor, and now I need to start the arduous task of finding another vendor. Long story short - host your ASP.NET site here at your own risk. Quality has taken a serious nose-dive. --- If you had asked me about A2 Hosting some 2 months ago, it would have been a glowing report. The interface was a little slow, but the response time of my site was good, and overall, it was a good value for the money. Then -some weeks ago, their Winders server structure went down. It *stayed down for almost 3 weeks*, with very little information coming from the vendor. They had made note of a malware attack, so I stuck it out. When the system eventually came back, and they had to restore from a month-old backup, I took that in stride, too. Today - the system is down *again*! Again, there's no initial response from the vendor, and my databases, emails and web sites are down. Last time, the down-time cost me as an independent contractor. I can overlook the first time it happened, but if this the new normal for A2, then I'm going to cut my losses and find another vendor. This is so beyond disappointing - I *really* liked this vendor. But I can't afford another 3 weeks of down-time. read more

I used to host a web application on A2 Hosting. I migrated off them because I had intermittent issues with outgoing email not working and when I contacted tech support about them I had the following experiences. 1. The tech support reps didn't take the time to read the ticket before responding. I would email them and their tech support rep would respond with something that 2 or 3 prior tech supports had already suggested. It got to the point where every time I contacted them I spent 5-10 minutes typing up every single thing which they had told me earlier in order to try to get new answers from them. 2. They blamed my code for the issue even after I did research on their server configuration and found that the issue which I was having is a known issue with the software packages that they use. 3. After I moved my code to one of their competitors without changing a single line of code everything started working perfectly and I haven't had a problem since then, other than getting their billing department to stop trying to charge my credit card for another year's worth of service. A separate incident with a different account, the shared server that the account was on was going up and down like a yo-yo for over a week. When I contacted tech support they didn't know what the problem was or how long it would take to resolve the problem. I asked to be moved to another server and their support department said no. Avoid them and go somewhere else if you have anything more complex than a simple web page. Their tech support department isn't capable of providing any support more advanced than telling you that whatever is wrong is on your end and their systems are working perfectly. They cost me hundreds of hours worth of unpaid time, meaning they cost me thousands of dollars out of my pocket because I would have been billing for that time otherwise. There are lot's of other hosting companies to pick from. read more

I thought I found the perfect home, while they do keep things secure, it is down a lot and support is hit and miss. Why is it so hard to find a good solid hosting company without paying thousands of dollars?? I am looking for a new hosting company now. read more

hosting - Internet Service Providers Near Me - Ann Arbor, Michigan

this is the worst hosting that i ever encountered! stay away!!!!!!! IT DESERVES 0 STAR! my website is so unstable, it takes 30sec-1min to load. not only that, it keeps having database connection error. contected the support to fix it, and when its fixed the same problem offer 1-2 days later! my developers even contacted the host in behalf of me to discuss with them about the problem but the technical team isn't knowledgable. very very bad service! they asked me to leave a ticket and its easier to address it over there, and then they reply with standard copy and paste solution! once they had solved a problem, then the next problem such as 404 error arises.. the problem never ends, the support barely helps! and now im having email issue - cant send email out but the status said its successful!!! until i did the testing on my own!!! dont trust this host! they bought 5* review to keep them pretty. i was told to upgrade to turbo plan and now im on vps plan but im having problem everyday and i had to contact the support a few times a day! this is costing me alot on my business and my brand reputation is totally ruined! stay awaaaaaaaaay!!!!!! read more

I was forced to make a hosting change several years back. My old host, similarly named to the University of Florida mascot, could not handle a simple request and it turned into a giant nightmare. After making the decision to ditch them, I settled on A2 Hosting after a significant amount of research. First thing I noticed was the speed of my existing website after the migration and DNS settings were complete. The 100% usage of SSD vs. mechanical drives had a huge impact on my sites load time. And since it's wordpress, any savings in time is huge. Also, they provide an in-house plugin that optimizes the wordpress installation and site performance. They also provide a cPanel interface, which makes it point and click simple to perform various tasks within your hosting account from creating email accounts, loading wordpress , WooCommerce, Drupal or Joomla scripts, to a whole bunch of metrics categories for analyzing website performance and reach. They even include FREE SSL (https vs http aka green padlock in search bar) certificates for your sites (may be dependent on the hosting package, but I am on the middle tier of their shared hosting.) In other words, I have their 2nd least expensive option available. The best thing about their support system is that I almost never have to use it. Since I have been with A2 (4 years in December), there have been only a couple of minor glitches that have been straightened out quickly. Please keep up the good work and don't change the company culture. It really is awesome. read more

We have thier Pinnacle Windows VPS and our webserver and Management interface has been unavailable for a 8 days and no response to service requests. We can not get access to our data. We are forced to abandon the service and rebuild our store an alternate provider to get our eCommerce site in operation even though we have a 2 year contract paid in advance. We have received no specific status, nor expectation when services and data will be restored. This review is to document my disgust for the lack of customer management, and apparent lack concern of customer's business by not providing them the information needed to survive in a timely manner. read more

Perhaps at one time A2 Hosting used to be a good web hosting company, but that time seems to have been long passed. A2 hosting appears to have a larger and larger amount of issues piling up. Not only are they more and more unreliable, but their customer service is slower and slower, almost to the point of being unacceptable! Now the newest issue is that their email filters do not do anything at all that they're designed to do. It's absolute garbage. I set up key words like any email that has the words "sex" and "freespin" in the body of the email message should be discarded... yet I am getting them all the time, every day. It's like the entire business of A2Hosting is a SCAM to get as many people's money as possible... in the meantime they just make it look like (!!!) a serious business... while it's all just a joke, an amateur platform LOOKING LIKE a worthy business. That's where it seems to be heading. Seriously... I would NEVER recommend A2 Hosting to my worst enemies! Like I said, one problem would be understandable and they could fix it... but when you have a constantly mounting amount of issues, I seriously doubt there is any way to save it. Maybe their manager is new or they have hired some people from their competition who are working on DESTROYING A2 Hosting... well, they are doing an excellent job, it's heading to destruction... When I ask them for any compensation, they simply say "Nope..." Once they got your money, you are pretty much screwed. DO NOT TRUST THEM with your hosting! read more

our VPS server are still down since 23th april. Already 11 days. Company not answering a tickets. Our business serious damaged. Now, they had deleted all complaints in comments and posts 400+, and disabled possibility to add new. This company sure not going to restore clients data, and going to get new customers, and need to hide their problems and reality. I don't recommend this company read more

I am looking to leave A2 now. The first few years with them were very good. The last two years have been the worst experience in my 12 years of reseller hosting. I have been given a full year of credit by A2 because my clients sites have been down so often. I have lost clients and people's trust because of them. Your reputation is everything and when you work with A2 you have no control and they take days to get back to if you open a ticket, so do not even bother with that. I have been tracking every single time I have to call them now for the last year and I have to call at least 4-5 times a month and my average wait time on the phone is between 20-45 minutes. That is appalling. Then the people who work for them remotely cannot fix anything, so you get a ticket "escalated", which means a few days before your issue is solved, or you get a large copy and paste section from their help section emailed to you!! I know what I am doing. I never call them unless it is a server/hosting issue that I have no control over. I am moving all my clients back to Hostgator. Do not go to A2. Something has gone very wrong with them. The stress I have had with them the last two years has been horrible. I kept one set of clients on Hostgator all these years and guess what, not one site ever went down, and I have only had to call in twice in 5 years! That is the difference right there. read more

A2 Hosting is currently offering unlimited disk space and bandwidth. with guru 24/365 days support. Heres the problem; - A2 Host has established that anything larger than 3gigs is not allowed on their share hosting plans. Unlimited disk space but no more than 3gigs. Unlimited bandwidth but no more than an avg. amount which can as low as 56kbs. Please read the fine print A2 Hosting has hidden gotchas. Be careful with this company. read more

My very recent experience with A2 corroborates what the more recent reviews say below. I am in the process of trying to transfer my sites to a different company due to problems I've had with Newtek, and I was on-hold for an extended period of time having to listen to irritating music, which OK, fine, isn't horrific, but then was routed to a nameless voice-mail box with no meaningful message going in, leaving me with the impression that A, the place is completely disorganized, and B, that I'd be lucky to hear from anyone and if I ever did that I'm sure I'd have been told that I need to speak with "someone else" since I was not told what to leave on the message. Needless to say, if that's how it's going to be BEFORE they get my money, I can only imagine what it'll be like afterwards, much as prior reviewers suggest. Was going to send an e-mail to the corporate office but finding their info quickly was like the search for the golden egg. No thanks! Onward! Too many others to choose from. read more

Ive been looking for new hosting (done with the gator) and was referred to A2 Hosting from a good friend. I know hosting companies have growing pains as well as issue, no hosting company is perfect. Ive decided to jump ship from my current host because those issues are non-stop. I have had A2 Hosting for almost a year now and haven't had any issues, sure they had a DDOS attack, but what hosting company hasn't? Overall my sites have stayed online. I notice there are many bad reviews for their technical support. Every ticket I have submitted has been taken care of within 1 hour (unless of course I email them at midnight, then it takes a little longer). They have fixed any issues (usually my fault for not knowing exactly how to transfer a site from one host to another and causing issues, but they have always fixed those issues). I was attracted to A2 Hosting because they offer the SSD hosting option. Would love to try their Turbo hosting but its kinda pricey.. hopefully it drops in the near future. Overall I'm satisfied with A2 Hosting and hope that they continue improving their services. They are better than many other options out there, and their prices are competitive or better than others. read more

I signed up with A2 hosting for my cousin's website considering their very good reviews and rating online. I am disappointed by their service because it has been nearly three weeks that my hosted site is down. Instead of providing a timeline all I am getting is: We would like to express our sincerest apologies for the service interruption you are experiencing. Please take a moment to read this update on our blog that provides more details about the service interruption: https://www.a2hosting.com/blog/windows-service-update/ The question you most likely have at this point is "When will my site(s) be back online?" Due to the complexity of this incident and the factors involved in restoring services, it is not possible to provide an estimate at this time. To receive the most up to date details about this service interruption, please visit the status page found here: https://a2status.com/incident/1094 Thank you again for your patience through this difficult time. Really a bad experience with these guys. Definitely not recommended. read more

OK, there was a problem and they explained it in English (not inside techie jargon). They responded quickly to an alarming situation with a "cancelled" domain. This is the best kind of customer support. Aiming the explanations to the customer. Not "dumbing it down". Using plain English to answer questions and fix problems. Be sure to ask for plain English if the language strays into too much tech jargon. This is a problem with every hosting service -- not just this one. Bloggers and small website managers, for example, should not have to spend time learning language they are only going to use with customer support. People who have small websites focus on content not the engine parts. read more

I have been with them for about a year and switched because of fast server claims. The server speeds are mediocre and the tech support is really slow. If I submit a claim it takes a good 6 hours to get a response and the chat times out by the time someone is available unless you keep working on A2 so it doesn't log you out--meaning the chat can take over an hour to get someone on to help you out. read more

A real person actually answers the telephone and attempts to fix issues during the call. I would give them a 5 but it has taken several calls and emails to have the issue fixed. Most importantly, it's been fixed. Prices are exceptional. read more

I keep referring people to A2, and now have been using them for any new client sites when they allow me to choose the host. Great speed, price, and each time I have needed support they have been top notch. If you need web hosting, look no further. read more

Service itself is solid with great hosting speeds at an affordable price. Their customer service team goes above & beyond the call of duty, and has helped me debug, fix, and optimize so many elements of my site. I've been very impressed by their user-friendly interface, and amazing add-on services included free with your hosting. Site backups, SEO, and other optimisations help maximize the performance of my site. I used to be with GoDaddy, and I prefer A2 hands down. My only minor gripe is that their phone wait times can be a bit long, but not worse than any other host provider I've had. Overall, a solid host though, and one I now recommend to all my clients. read more

Their tech side has shown us COMPLETE INCOMPETENCE on handling our BASIC website issues. They CANNOT RESOLVE TECH ISSUES claiming that it is our fault that our website is pointing at the wrong IP that our files need to be uploaded to a specific FTP folder which was empty and yet our OLD site was still visible. Finding a telephone number for support is just as rough. Multiple trouble tickets and they are still claiming that it is still my fault. I finally called corporate support and the matter was recognized as an internet issue. We will see if this changes anything or we take our business somewhere else. This is the same reason we left Network Solutions. read more

Their server has been down for over 2 hours because of a power loss. I thought they were a serious hosting company, but with no power backup generators, they are definitely not serious if you plan on hosting a website for your business. They are also ignoring requests for a compensation (partial refund) for the interruption. read more

Getting help on my cPanel migration couldn't have been simpler. The support team at A2 was on their A game. Much appreciated.

Yet again, servers are down, the service is non existent. The server status on https://a2status.com/ shows no incidents even though everything is off. There are long waits for support, and once you get through they have nothing they can do to help. Servers fail all the time, but why does it take so long to reboot them? Clearly the problems are beyond just rebooting and there are no proper backups they can switch to temporarily. This is a very poor design! read more

I have been with A2hosting for 2 months now, from the begging I have had nothing but trouble, It seems to me when they go to bed they put their servers to bed too. Most of the time I can't login to my C/P so I have to go to their main site to get into my C/P. At first I thought that is was my software that causing the problem(phpfox) so I changed to the instant download ELLG - NO problems in going to admin to confiq site. So I tested it with a bogus account "a simple one like Jack" = password 123456 I got the email back to confirm who I am went back to the site - Guess what I could not login; How could that happen? Never Never again would I use A2 P.S before I signed up the said being in Belgium is no problem. KRAP read more

I have to say, I really have enjoyed using A2 Hosting or my needs. For business, I have a Managed Dedicated Server with them. It is fast, meets all my needs and then some, and their support is world class! The pricing is very competitive and I may just move my personal hosting to A2 as well. read more

Below are issues that we are aware of that are currently affecting servers that you are hosted on. Visit the Notification Center to change your notification preferences. Multiple Windows servers having issues Status: In Progress Priority: Critical Affecting: System - Windows Servers Incident Started: 04/23/2019 06:09 This is the status and they are still resolving the issue as of May 21st. Had to wait in the customer service for over 2 hours and got a canned response. read more

We had a series of migration-related issues which took about a week to sort out. All in all, A2 tech support has been great, and this server is much faster than the reseller account I had at BlueHost. I've found it best to call in off or early morning hours to avoid staying on hold a long time. read more

2017-2018 was great, as my account was just billed for the next to years, 2019 has started out horribly. First, they throttled my shared Wordpress sites as one process hit their limit for one moment. I got a email from Google that my sites are not responsive. Without warning, I got throttled. It was two weeks before I noticed. When I removed the errant script, it took them a few days to remove the block. I don't mind them doing this if they give me a warning email so I can fix the problem and become aware of it. Had they done that, I'd have found the errant script within a few minutes. Today, they just deleted downloads at one site without warning. These are files that my customers are paying for a digital download. They say that any .zip file must be a backup and backups are deleted after 30 days. My file usage was at 77%, well within their limit for this account. I won't be doing business with them for new sites. read more

Hosting fails a lot compared to other companies. I left a positive review last year and deleted it. The big problem is the site fails intermittently. When this happens I go to A2 hosting an most of the time it is down also. This happened last month again, I was running ads on Facebook to promote my business and A2 lost their hosting again, the night before the event! I am a web developer by trade and have been sticking clients on another hosting company with no problems at all. Zero! With the price increases and the spotty hosting I will be following the same pattern with my own sites in a few days. What ever is going wrong they need to get it fixed ASAP. read more