I usually love the clothes and have great experiences with the associates, but yesterday was…read moredifferent. I attempted to return a pair of shorts that I had washed once, only to find the hem had fallen out. I've bought five pairs of these shorts recently and love them, but I'm not skilled at sewing. I simply asked if I could exchange them or if there was anything they could do since I had only washed them once and hadn't even dried them. The associate became very upset and told me I could only buy a new pair. I calmly told her there was no need to get upset, but she stormed off and never returned. I continued shopping and noticed there was a line of at least three people the entire time I was there, yet no one asked if I needed assistance or offered me a dressing room. If anyone should have been upset, it should have been me. I still don't understand why she was so agitated or why she left in such a manner. If there's a recording, it could serve as a valuable training opportunity.

I absolutely LOVE shopping at this Loft location. I'd give it 6 stars if I could. Columbia isn't…read moreknown for its shopping so I want to give this store some love because it is the exception! It is the only place I shop at in town. I am always welcomed with a smile when I walk in and the sales associates always provide just the right amount of help based on what I am looking for at the time. Things always seem to be organized and well stocked--nothing worse than a messy store where everything is out of place! I can't say enough good things about this Loft. I'll be back soon... probably this weekend!

Fantastic customer service. Shout out to Sophia. She was great and got my boots shipped out…read morequickly. Highly recommend this shop.

The cutest store! Was visiting from California with my husband and we seen this store after leaving…read moreBass Pro Shop. I'm so happy we stopped! AMAZING staff and they greet you as soon as you enter. It's such a warm place and their selection of western brands is amazing for both men and women. I usually drift toward Ariat items however the bags and accessories section caught my eye. I purchased an amazing leather backpack and have become obsessed with it + the smell!! Ahhhhhhh! I love it. We also appreciate the military discount. Will definitely be returning once we move in December. Thank you for a great experience!

My Sisters Circus" in Columbia, MO is the epitome of what a small-town business should be! Everyone…read moreis always so friendly the moment you walk in, creating such a welcoming atmosphere. The owners, Stella and Celeste, are absolutely lovely, and there's never any pressure to buy--just genuine kindness and helpfulness. They carry some of the best brands in Columbia and truly stand out for their unique pieces you won't find anywhere else locally. It's the perfect place to shop if you're looking for something special and one-of-a-kind!

What a darling store!!! Amazing selection of gifts and…read moreapparel for all ages. Stella and Celeste have awesome taste and can dress you for any occasion!! Loved my experience!!!

Oh gosh this is a terrible store! No one greets you when you arrive. The size selection is limited…read moreto size 14/16 and most things only come in petite. If you want to feel really big and out of place go here! Over priced merchandise, and prissy staff. I may not be their target demographic as I am not 5' tall and 78 years old!