I recently bought a Mini Cooper Clubman S from Mini Richmond. It was an entirely good experience…read more My very competent salesman, Leslie Wong did everything he could to make me feel comfortable and to get me into the car I wanted. Please note that Leslie was straightforward, personable and friendly, making me feel that working with me was the most important thing on his plate! Communication by email, text and phone was great. His careful patient and knowledgeable explanations of all the bells and whistles put me at ease, as did the invitation to ask for further explanations later if needed. You can be assured of a good experience with at Mini Richmond with Leslie Wong.

Here's the translation in Traditional Chinese, written in the formal register typical of Hong Kong…read morecorrespondence. I've kept the names in English (standard practice in HK letters), preserved the emphasis on words like「侮辱」(INSULT), and used 輪胎 rather than the colloquial 車呔 since this is a formal complaint letter. 陳女士（Ms. Katie Chan）： 本人與內子自2015年起，一直在貴車行為我們多部Mini汽車進行保養及維修。十年來的合作關係一直令人滿意----直至昨日為止。 Nicholas Tsang直接而無禮地對我說，我對電動車（EV）輪胎一無所知。我問他有甚麼理由說出如此無禮的話。他回答：「如果你對電動車輪胎有任何認識，你早就會告訴你太太，我現在也毋須在這裡解釋了。」 本人現年66歲，18歲時已購買人生第一部汽車。我視Nicholas Tsang這番話為一種侮辱。 本人與內子昨日前往貴行服務部，涉事車輛為內子的2025年Countryman SE電動車，行駛里數為28,000公里。 我們發現兩條前胎磨損嚴重，而兩條後胎卻猶如全新。內子就此向Nicholas查詢，Nicholas便與我們一同到停車場查看輪胎。 他起初表示，以該行駛里數而言屬於正常。我們隨即問他，為何後胎卻如同新胎一般。我們又向他查詢製造商的里數保用（mileage warranty）。Nicholas所給的一些答案（藉口）並不令人信服。 經進一步交談後，他向我們指出，我們車上的Bridgestone Turanza LS 100輪胎並非適合電動車使用的輪胎。我們一同到他的辦公桌前，他向我們展示Bridgestone的網頁，並在電腦屏幕上指出標有「EV」字樣的TURANZA EV才是合適的輪胎。他亦提到，電動車應使用低滾動阻力（LOW ROLLING RESISTANCE，LRR）輪胎。 Nicholas Tsang對我們說，這是銷售部的過失，因為銷售部沒有事先向顧客詳細解釋：除非換上LRR輪胎，否則輪胎會快速磨損。我們於是問他下一步該怎樣做，他說服務部無能為力。Nicholas基本上是在打發我們走，叫我們自己想辦法，或者去找銷售部。我們最終堅持要求預約星期一檢查輪胎，而這項檢查要求亦險遭拒絕。 我們車上的輪胎是Mini Cooper的原廠輪胎，購車時已隨車附上。既然NICHOLAS已將責任推到貴行銷售部身上，本人在此誠懇要求貴行銷售部向我們提供四條全新Bridgestone Turanza EV輪胎，另加200元安裝費用。只要Nicholas仍在服務部任職，我們便不會再將汽車送到貴行進行任何維修保養，因為我們完全不信任Nicholas接近我們的汽車。我們會將輪胎帶到溫哥華的BMW車行安裝。 靜候回覆。 A couple of wording choices worth flagging for your dad, since he's particular: I rendered "take a hike" as 打發我們走（叫我們自己想辦法）, which carries the dismissive tone without being vulgar; and "answers {excuses}" as 答案（藉口）to keep his parenthetical jab intact. If he'd prefer a sharper or softer phrasing anywhere, I'm happy to adjust.

I have always been an Honda/Acura fan ever since I started driving. I have purchased two vehicles…read morefrom this dealer and the service were all exceptionally excellent. The first vehicle we bought from them is a used Acura TSX premium model. White color, black leather interior color. I did go to all the other Acura dealers in town to look at the TSX's they had for sale; Northshore, Burrard, Langley, Richmond each had a few but none of them came close to the condition of the ones for sale here. My TSX used to be a courtsey car, and it does have a few scratches and dings when I bought it. But the manager, Patrice, agreed to repair all of them before we take the car out. They did not cut corners on repairing them, every damage was fixed professionally. First time dealing with these guy, had an absolutely excellent experience. Even tthough it took some effort to work the price down but we got a really good deal at the end. The second vehicle we bought from them is a used 2012 TL Sh-awd tech. Again, we walked into the door and was greeted by the same salesman we bought the TSX from. Same story with the TSX, this TL was a lease comeback, it had some scratches on the back bumper. But Patrice offered to fix them for free. Another really pleasent time dealing with Lougheed Acura. At the new dealer, the service department offers free coffee and free pop. And the shop looks really from the window. The service advisors are friendly as well. Scott Bagnell is the guy to go for to service your Acura I am going to drive Acura for my whole life most likely; and as long as these guys are here, I will buy from them. And as long as William(the salesman who sold us the two acrs) is not retired, I will buy from him. If he was the grand master for four years in a roll, that means he really know what he is doing and he is good at it.

Concern Regarding Extended Warrant Refund In 2018, we…read morepurchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.

Very happy with my purchase of the Mercedes. Great customer…read moreservice thank you Victor and Mt Pleasant Motors.

Absolutely terrible experience at Victor's Car Dealership. From the moment I walked in, I felt like…read morethey were more interested in getting my money than actually helping me find the right car. Victor himself promised me a great deal and assured me the car was in perfect condition. After driving it for a few days, I noticed several issues that clearly should have been addressed before the sale. When I tried to reach out to resolve these problems, Victor was suddenly impossible to get ahold of, and his team kept giving me the runaround. I felt completely dismissed and unsupported after the sale. This dealership does not care about their customers--only their sales numbers. Would not recommend Victor's dealership to anyone looking for honest service or reliable vehicles.

First off thanks to Eric, Michael, and Leo for the professional approach to this deal. No nonsense…read more- came in an made the deal in 5 minutes. Seamless. Thanks Eric and friends Jazzi

4 stars for Dave and the service team, but 1 star for your receptionist Monica…read more Why would you send someone to your service location when you don't take customers there? Secondly, when I come to pick up my car, why do I have to figure out where it is? If I'm paying almost $1k in service fees, I would never want to come back here again. She not only lacked training for her position, but she also had the wrong attitude and mindset for a very important position. If she is the first person you encounter in your store, she is the first impression a customer gets. Edit: I don't think it would be fair to place the blame squarely on the receptionist - I'm surprised no one trained her on this.

I flew into Vancouver International airport to a car with a very dead battery. It was late in the…read moreday and people were just about to quit for the night. Park n Fly asked Nishad if he and his crew could try and help me get back on the road. A few phone calls, a new battery installed and reset and we were on our way home by 9:30 PM. They saved us from having to tow to a shop, maybe get a hotel for the night, or rent a car. They really went above and beyond. I can't thank Nishad and his team enough!

Hi, I've been going to this shop for over two years with…read moretwo different cars (vintage, and modern), and have always been treated fairly. This smiling team has a great attitude, are attentive, and won't keep you waiting. They'll find hard-to-find parts, quickly. A good mechanic is so important; someone you trust to keep you safe on the road, with engine purring. Thanks, West Coast Fuel Injection & Turbo! 1980 Vanagon 2008 GTI

These guys are amazing. I have been dealing with them since 1995. They do the best job ever. They…read morerebuilt me 1990 Mercedes Benz 300Sl after an accident. The car looked better than it did from the Factory. They always go the extra mile to make sure the job is done correctly. Sewa the owner is a fantastic man and very treats customers like family. I live in Eagle Harbour, West Vancouver and take my car to them in Surrey. Today I took my 1960 Austin Healey Bug Eye Sprite to them to have paint work done. I would only trust Star Auto Body to work on my Baby. I will post a picture when I get her back. If you want a excellent job done on your Vehicle go see Sewa and his staff. You wont be disappointed.

Would highly recommend Star Autobody for outstanding customer service!…read more We found ourselves in an unexpected fender bender facing a 22 hour drive home in a few days. When 4 other places flatly said they couldn't help us, even though Star Autobody was fully booked, Rani found a way to slip us in. Even more so, she was so positive and supportive she calmed our frazzled nerves. Renqu expertly patched up our car so that we could drive our car safely home. They didn't even charge us and truly helped turn around a very stressful morning. Thank you!!